This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were driving our 2015 Dodge Durango and we came to a stop sign. When we pulled away from the stop sign and the vehicle was in motion the safety assist headrest on the passenger side fired off without warning striking me in the back of the head. I ended up in the er and getting a ct scan and was diagnosed with a concussion.
I made a complaint on Saturday but did not attach photographs. While we were driving our 2015 dodger Durango I needed to pull over to check on my children. I was not in any traffic accident as I was driving the posted speed limit of 35 on the street. When my wife and I exited the vehicle the passenger headrest deployed. Scared and unsure what happened, I asked my wife if she had touched or pulled the headrest. She stated they she did not. We were not aware nor informed at the time of purchase that this vehicle has a safety feature that deploys the head rest in a rear and collision. I began researching this issue online and found that this has been occurring for several years. With some cases leading to injury and litigation. Scared, I took it the following morning to the dealership on which we purchased the vehicle. They held it for the day, inspected the vehicle, ran diagnostics. The end result was that my extended warranty did not cover a defective safety feature head rest. Now I have to pay $970 dollars to repair or drive the vehicle without this safety feature. I am currently calling fca the parent company for Dodge to address this issue.
While driving I pulled over and my wife and I exited the vehicle to check on our two crying toddlers, when my wife excited the passenger side of the vehicle a loud bang occurred and the headrest ejected forward. I asked my wife if she had touched the head rest and stated she did not. We researched this issue and it's a safety mechanism designed for rear impact collisions to prevent whiplash. We were not in an accident, we were driving and pulled over. We pulled over on surface steers. No impact to the vehicle. I took the vehicle to the dealership this morning and they are looking into the issue. I feel from conducting research that the dealership will not repair this safety mechanism.
The headrest popped open while I was sitting in the drivers seat. I had just stopped the vehicle and the engine was still running. As I was sitting the headrest popped open on its own.
I had just parked the vehicle and was getting my kid out of his car seat when the headrest just exploded. There was no collision or near a rear collision.
Driver side headrest deployed while driving vehicle on the highway. Headrest fastener was damaged in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there are numerous complaints about the same issue online. I took it to the dealer to see if there was a recall and they said it would be $700 to replace. The invoice says they " inspected the headrest. Can not be reset. Tabs in back are broken. Will require new headrest." When we looked at what held the headrest together, we saw two tiny plastic pieces holding it together that broke. We were just driving along and it deployed.
Passenger side active headrest advanced while driving on the interstate. Solenoid did not release but the plastic that holds the "pin" broke allowing advance. Seat was empty, no injuries.
The active head restraints (ahr) on the driver side deployed during driving on the highway within legal speed limits without any reason, I.e. not accident or impact from any side to the vehicle. Luckily the driver was not hurt due to distance to the head rest at that very moment. The snapping luckily also did not cause too much distraction. The head rest is now destroyed, I.e. split in half and dangling due to the plastic fixtures holding the two halves together on the top being broken. The incident happened already in September 2019. Until now I was not aware of the issue. Only after trying to buy a replacement part, I became aware of this being a more frequent issue with Dodge (fca) owners. When re-examining the head rest I realized that the springs must have had deployed to cause that kind of visible destruction. At the last service the dealership first did not really notice this issue despite performing a full check. When telling them to fix it, they refused to replace it free of charge. They claimed that fca is not recognizing this to be a safety/field issue. So now I realize that there is a safety issue with the head rest and we were just lucky not to be hurt by the active head rest deploying. But now we are also left with 500 us$ repairs.
While driving home from work, I heard a noise that sounded like someone hit my headrest with a bat. At the same time, my head was thrown forward, briefly causing me to take my eyes off the road and swerve slightly within my lane.. I was driving at approximately 55 mph, on a heavily traveled state road, alone in my car. I wasn't able to pull over right away. Once I could safely pull over, I noticed my driver side headrest did not look like my passenger side. It was separated and pushed forward into my seat space. There were also loose plastic pieces inside. I had neck pain for approximately 4 days following. Contact did not seek medical help. Vehicle was not on the recall list and is not fixed.
The active headrest system on the passenger seat of my 2015 Dodge Durango citadel deployed randomly, not associated with any accident. Vehicle was stationary and not running at time of deployment. Appears that a plastic bracket that holds the headrest in place is broken, so reset is not possible. This appears to be a malfunction of the system.
The front passenger's seat active head restraint deployed without cause. There was no sudden braking or bump in road to cause the head restraint to believe there was an accident. Thankfully there was no one in seat, or could have caused injury. Possible accident can happen if were to happen to driver's side.
While driving down the highway, the headrest deployed while my son was sitting in the seat. He was not doing anything other than sitting there. The sound about made me get in an accident.
I was driving home from work on a city street just exiting a roundabout going no more than 15 miles per hour and my headrest exploded forward hitting me in the back of the head. It was quite jarring. It felt like something heavy as in my back seat and shot forward hitting my drivers seat. There were no cars around me, and nothing hit my car.
A D V E R T I S E M E N T S
- Chandler, AZ, USA