This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Dodge Durango. While driving various speeds, the air bag warning indicator illuminated continuously. The contact called jim cogdill Dodge at 856-690-1611 and was informed that there was no recall. The manufacturer was notified of the failure and informed the contact that there was a recall, but the VIN was excluded from NHTSA campaign number: 14V643000 (seat belts, air bags). The approximate failure mileage was 85,000.
The airbag light will frequently illuminate and disable seat belt tensioners and airbag function. Same thing that is under recall with other Durango vehicles (recall P67). Dodge claims my specific vehicle is unaffected and not under recall but I find it hard to believe since the exact same issue is occurring. Any Grand Cherokee model made the same day as my vehicle, or the exact same Durango if manufactored two months later, is covered under the recall, but they claim my Durango is not. The Grand Cherokee using the identical module in their vehicle. Part to be faulty has been found to be the orc module (occupant restraint control) by a local shop, same problem as similar recalls yet they claim mine is not a part of. With current situation, driving the vehicle safely is non existent until repaired. Airbag and seatbelt malfunction would lead to serious injury if an accident were to occur.
On 3/6/17 the passenger side front seat active head rest deployed without cause or crash. When driving in normal conditions the passenger side head rest tethered to the seat suddenly and unexpectedly deployed causing damage to the head rest. Attempts to repair this and or find the cause at the Dodge autonation dealer located at 21027 I-45 North, spring, tx 77388 (877-791-6569) where the vehicle was purchased met with a declined repair due to the damage was listed as "trim". at the time the ahr deployed a passenger was in the seat at the time but was not injured due to the "tethers" held the front face of the head rest from projecting outward/forward. I was notified by the service director at the Dodge dealer frankie freeze this has happened before and he has personally seen this type of deployment without cause. In the service manual in the event the ahr deploys there is a "reset" process. Due to the high velocity of the head rest deployment the unit itself was damaged to include the head rest cover and was not able to be "reset". no visible damage is apparent to the vehicle itself (crash), and no visible codes or warning light (I.e. airbag light) are displayed. At this time I have disputed the claim by Dodge that this is a "trim" issue and the service department can not determine why the head rest deployed and referred the issue and deployment to a investigator. I suspect but have no evidence of the deployment of the head rest was caused by the right rear rear passenger opening the factory installed video system installed in the front passenger seat (rear entertainment system). It is possible the back of the flip open monitor plastic shroud struck the back of the head rest when opened causing it to deploy. The vehicle was in operation in normal traffic conditions at night with little to no lighting in the vehicle. A distinct and loud pop was heard from the seat.
The contact owns a 2014 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 14V643000 (air bags, seat belts); however the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Springfield, IL, USA
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The contact owns a 2014 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 14V643000 (air bags, seat belts); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Bell Gardens, CA, USA