This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving to church at about 20 mph when I heard a noise and felt a bump striking my head. The drivers headrest was deployed. It seems like some plastic clips or parts inside just broke...
The air bag light stays illuminated and tells me to get the air bag system serviced for no reason. It has not been in any accident and just out of the blue came on and remains on. There was a recall on 2014 Dodge Durango and mine should be included in that recall.
The passenger headrest active head restraint safety device deployed without warning during normal driving. There was no impact, etc., that would cause the device to deploy. The device errantly deployed. Had a passenger been in the vehicle this could have resulted in serious injury. The vehicle was in motion on a city street. Through online research I noted that this seems to be a common issue.
While stopped with the vehicle in park after just coming off of the interstate at a truck stop, the passenger side active headrest popped. No damage had occurred to the vehicle, no large bumps or curbs were hit. Luckily we were stopped and no injury occurred. Unfortunately this is a huge expense to fix at a dealership (over $700 just for the part plus shop hours making it about a $1000 expense not covered by warranty!) this is a huge safety concern - 1. if we are now in a collision prior to repair will our airbags deploy as this is part of the whole system (and the one is already sprung so could damage occur because of that) 2. if we had been driving and it were to deploy and hit someone it the back of the head it could easily cause an accident causing injury or even death to occupants and to occupants of other vehicles! this could be extremely dangerous!
While the vehicle was parked in a parking lot the driver side head rest airbag deployed. The vehicle was taken to a Chrysler dealership. The dealership confirmed no impact event occurred and the bag just deployed. Dealer also said it was not a warranty covered item and would not replace/repair at not cost. On the day the bag deployed it was a hot sunny day.
- Waterford, MI, USA
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While driving at approx. 40 miles per hour, the drivers side head rest exploded causing my head to move slam forward. I though someone had hit me from behind but looked and there was no one there. Pulled over to the side of the road to find the head rest apart. I contacted a local dealer and they asked if I ran into a curb, hit a large bump or was involved in an accident and was sorry to hear that happened. After research on the internet, there are several reports of these headrest exploding randomly on several Dodge models specifically the Durango. My vehicle is a 2014 with 29K miles on it, never in an accident and barely driven.
Air bag system light on and dealer says wiring harness for airbag needs replacement. Issue is non available and no idea of when they would get it as all are on back order with no get well date.
Drivers side head restraint functioned /deployed for no reason, causing a blow to the back of the head, hurting and disorienting the driver while the vehicle was in motion,
Same defect stated by numerous drivers. Air bag system service light illuminating and disabling air bag system intermittently. Dodge dealer says my vehicle is not part of recall. Same air bag system, same failure, but not part of recall P67? occurs while in motion, not in motion, random times. All types of driving.
The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 50 mph, the air bag warning indicator illuminated intermittently. The vehicle was taken to the a local dealer bob baker Chrysler Jeep Dodge Ram (5555 car country dr., carlsbad, ca 92008) where it was advised that the ocr needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the VIN was not included in NHTSA campaign number: 14V643000 (seat belts, air bags) and referred the contact to NHTSA. The failure mileage was approximately 50,000. The VIN was not available.
The contact owns a 2014 Dodge Durango. While driving various speeds, the air bag warning indicator illuminated continuously. The contact called jim cogdill Dodge at 856-690-1611 and was informed that there was no recall. The manufacturer was notified of the failure and informed the contact that there was a recall, but the VIN was excluded from NHTSA campaign number: 14V643000 (seat belts, air bags). The approximate failure mileage was 85,000.
Airbag light is on. Just had the same problem and had to spend a lot of money to replace the module in the 2014 Jeep Cherokee. Seems fishy. Are we sure there isn't a recall"???"
My wife was driving the vehicle when there was an exploding sound immediately followed by hit to the back of her head. She is currently in a lot of pain from her neck and has a nice headache to accompany it. The vehicle was in motion when the headrest deployed on it own.
The airbag light will frequently illuminate and disable seat belt tensioners and airbag function. Same thing that is under recall with other Durango vehicles (recall P67). Dodge claims my specific vehicle is unaffected and not under recall but I find it hard to believe since the exact same issue is occurring. Any Grand Cherokee model made the same day as my vehicle, or the exact same Durango if manufactored two months later, is covered under the recall, but they claim my Durango is not. The Grand Cherokee using the identical module in their vehicle. Part to be faulty has been found to be the orc module (occupant restraint control) by a local shop, same problem as similar recalls yet they claim mine is not a part of. With current situation, driving the vehicle safely is non existent until repaired. Airbag and seatbelt malfunction would lead to serious injury if an accident were to occur.
On 3/6/17 the passenger side front seat active head rest deployed without cause or crash. When driving in normal conditions the passenger side head rest tethered to the seat suddenly and unexpectedly deployed causing damage to the head rest. Attempts to repair this and or find the cause at the Dodge autonation dealer located at 21027 I-45 North, spring, tx 77388 (877-791-6569) where the vehicle was purchased met with a declined repair due to the damage was listed as "trim". at the time the ahr deployed a passenger was in the seat at the time but was not injured due to the "tethers" held the front face of the head rest from projecting outward/forward. I was notified by the service director at the Dodge dealer frankie freeze this has happened before and he has personally seen this type of deployment without cause. In the service manual in the event the ahr deploys there is a "reset" process. Due to the high velocity of the head rest deployment the unit itself was damaged to include the head rest cover and was not able to be "reset". no visible damage is apparent to the vehicle itself (crash), and no visible codes or warning light (I.e. airbag light) are displayed. At this time I have disputed the claim by Dodge that this is a "trim" issue and the service department can not determine why the head rest deployed and referred the issue and deployment to a investigator. I suspect but have no evidence of the deployment of the head rest was caused by the right rear rear passenger opening the factory installed video system installed in the front passenger seat (rear entertainment system). It is possible the back of the flip open monitor plastic shroud struck the back of the head rest when opened causing it to deploy. The vehicle was in operation in normal traffic conditions at night with little to no lighting in the vehicle. A distinct and loud pop was heard from the seat.
The contact owns a 2014 Dodge Durango. While the vehicle was parked at the gas station, the passenger side head rest air bag deployed inadvertently without warning or impact. There were no injuries. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 54,900.
The contact owned a 2014 Dodge Durango. When the vehicle was placed in park, it continued to roll forward. The contact inspected the vehicle and noticed that the shifter was still in park. The vehicle crashed into a tree. The air bags did not deploy. A police report was not filed. The contact sustained injuries to the right eyebrow, right eye, right wrist, elbow, knee, and forehead. Medical attention was required. Upon arrival at the dealer, the vehicle was still in the park gear and the wheels where moving. The vehicle was towed to the insurance body shop where it was determined that the vehicle was destroyed. The failure mileage was approximately 14,300. Updated 01/11/2017
The passenger side active headrest restraint mechanism activated while driving down a straight city street. There was no impact/collision involved. Vehicle only had driver at the time so no passenger was injured however the event caused significant driver distraction and could have led to a collision. If a passenger was present, serious head, neck, and/or upper back injury could have occurred. Vehicle was taking to dealership for repairs. Dealership noted that both retaining brackets were broken. Chrysler is paying for the repair. This complaint is for notification to the NHTSA for follow-up investigation to ensure this is not a manufacturing defect and safety issue for other drivers.
The contact owns a 2014 Dodge Durango. The contact stated that while driving at various speeds, the airbag warning light illuminated. The contact stated that the air bag warning light illuminated also when reversing or at a stop. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 58,000. The VIN was not available.
A D V E R T I S E M E N T S
- Tucson, AZ, USA