This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2013 Dodge Durango. While driving approximately 45 mph in the rain, the vehicle seemed to suddenly lose power and the rear of the vehicle began to skid on the road. The contact attempted to regain control of the vehicle, but was unsuccessful. The contact stated that the vehicle struck and went over a guardrail. The air bags did not deploy. After the crash, all the instrument panel indicators illuminated. A police report was filed. The vehicle was towed and deemed totaled. The driver injured her head, one passenger injured their head and nose, and the other rear passenger injured her neck. Medical attention was received. The dealer and manufacturer were not made aware of the failure. The cause of the failures was not determined. The approximate failure mileage was 150,901.
Vehicle was stationary in my driveway, I was sitting in the driver seat. Vehicle was running, but in "park", driver's door open. My husband reached in from outside to hug me goodbye, and the driver's side headrest popped open. Powerful enough to move my head forward, but not powerful enough to cause pain or injury. We tried to put it back together (not realizing that there was an airbag in there), and were unsuccessful. I drove approximately 4 miles to work afterwards, adjusting the seat a bit so as not to impede my posture.
I was driving my 2013 Dodge Durango citadel. While driving approximately 45 mph the passenger side headrest became dislodged and sprung open out of no where. Thankfully, no one was in the seat as they could have been severely injured. After contacting the dealership it appears the plastic retaining pin receiver had broke. Small pieces of plastic were inside the headrest and it is unable to be reset. The dealership does not cover this under any warranty and it would be almost $800 to repair. I believe this headrest is also connected to my airbag deployment system. It is unknown if any further issues could happen from this.
Vehicle was backed into a parking spot at a restaurant with no possibility of a rear end collision when the active head restraint on the drivers side deployed. Fortunately we were parked, otherwise it could have very easily caused an accident. I have noticed a number of complaints about the issue from others as well. The plastic that holds the retention rod broke causing the release, so the whole unit has to be replaced at my cost. You can see the broken plastic in the provided picture. This could be a serious safety issue if it deployed while someone was driving down the highway. I have been in contact with the local dealership where it was purchased 3 days prior to the incident.
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle failed state inspection because the air bag coil was defective. The vehicle was taken to white motors Inc. (175 old farm rd, roanoke rapids, nc 27870) where it was diagnosed that the air bag coil was faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,435.
My wife and I were driving down the road when the passenger side active headrest deployed. When it deployed it hit her in the back of the head and gave her whiplash. I researched it online and it appears that this is a common problem with Dodge vehicles. I attempted to reset the spring loaded active headrest to discover that the reason it had deployed is because the plastic retaining pin receiver was broken. I have attempted to contact Dodge (case#32447405) with no resolve. I feel like the headrest should certainly be recalled. If an older person had been hit in the head or if it were on the drivers side of the vehicle it may have caused serious injury, a crash, or death. I can email photos upon your request. Your pursuit of this matter would be greatly appreciated.
Would like to file a complaint due to my 2013 Dodge Durango was in a traffic accident while in motion on a state route and sustained heavy front in damage and none of the air bags deployed.
The contact owns a 2013 Dodge Durango. While operating the vehicle, the air bag sensor indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat wiring harness was faulty. The vehicle was repaired, but the failure reoccurred approximately 4,000 miles later. The manufacturer was notified of the failure. The failure mileage was 36,000.
The contact owns a 2013 Dodge Durango. The contact stated that the air bag warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat wiring harness failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,349.
The contact owns a 2013 Dodge Durango. While driving approximately 75 mph, the contact's vehicle crashed into the rear of a second vehicle. The air bags did not deploy. A police report was filed and no injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 79,690. The VIN was unavailable.
Vehicle was involved in a side impact that raised vehicle to approximately 30 degrees. Body shop said airbags should have deployed. Explained to the dealer on several occasions and there was no check done to confirm that airbags were in working order. Dealer says that it obviously wasn't sufficient enough impact to deploy airbags. I'm not convinced after reading about defects. Electrical system was addressed on numerous occasions regarding window going up and down, locking system and alarm system actuating on their own, while driving and when parked. Dealer said they could not duplicate issue, but when it finally was proven, they repaired the window only and we were forced to pay to get outer vehicle back. I feel that there is an electrical system issue.
The contact owns a 2013 Dodge Durango. The contact stated that while driving approximately 35 mph, the vehicle crashed into another vehicle and the air bags failed to deploy. A police report was filed and the contact sustained an injury that required medical attention. The vehicle was destroyed. The vehicle was towed to a collision center. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000...updated 09-24-14 the consumer stated the airbag and the shoulder restraint both failed. This caused the consumer's face to hit the steering wheel resulting in a fractured. The vehicle was deemed a total loss. The manufacturer was notified and inspected the vehicle. Updated 02/24/2015
A D V E R T I S E M E N T S
- Washington, GA, USA