This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Truck as stall a couple of times and starting up properly. The Dodge dealer is saying there is no remedy for this or there are no parts to fix this issue. This has stall in motion and stationary. In my drive way and on a city street.
I purchased a 2013 Dodge Durango from new smyrna beach Chrysler Dodge Jeep at the end of July 2018. The morning after we purchased it the car wasn't acting right and wouldn't start. After having my vehicle up there until the end of August they finally replace the fuel relay pump. I got a letter saying that there's a recall on the vehicle and the part that was put in was a part of the recall. My vehicle started acting funny and doing the same things that it did less than two years ago. It's been struggling to start and I have video of it from less than two years ago and now doing the same thing. I had my vehicle towed to the dealership and they told me that my battery was dead and they couldn't do anything until I replaced it. My battery was not dead when I left my house and this is what the recall does it drains the battery. I was almost in an accident less than two weeks ago when my car stalled while I was driving home with my four children in the car. The dealership made me purchase a new battery and are asking me to get an authorization from Chrysler to cover the charge and the part of I have to now pay for that too. I looked my car up and it's showing other recalls as well. I reached out to gibs law firm because they have a huge class action suit because of my same issue. My family is struggling and my husband is missing work because we don't have our vehicle.
A safety recall, NHTSA 19V-813, was issued in November 2019 and it is June 2020. Speaking with a Dodge recall rep today, they don't know when it will be available. When I quoted their website that indicated the owner will be provided an interim repair, the rep informed that I would have to take it in to the dealership to have it diagnosed so that they could escalate it but still didn't couldn't tell me if I would receive an interim repair and what that might be. On top of that, I would have to pay for the diagnosis to escalate it for a known recall. This vehicle stalls and shuts down at any speed or when I hit a bump in the road.
My car often loses power, this is due to a fuse/relay to the fuel pump. This was a recall item, that continues to fail, while I am on the highway, city streets, and other tricky locations, sometimes even in a parking lot. This has been a recall incomplete, remedy not yet available since November 2019. I continue to buy the replacement part to repair my car, with no reimbursement from Dodge. I have had my car into Dodge 2 time for them to repair, I have purchased 2 additional and purchased at least 9 additional relay switches from amazon. So this is fails quite often, 13 relay switches. Part number is 5600 7080 ab. I need a fix soon.
- Ewa Beach, HI, USA
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Car will not start. It will turn over but not run. Recall was looked at but not fixed permanently. This is the 4th time that I am going to have this problem fixed in the past 5 years. Dodge claims that there is no solution yet. Its a fuel pump relay how hard could it be to fix. Today is 4/10/2020 it took 5 tries to start the car. Does some have to die before Dodge comes up with a solution? car can stall out when on the highway !!!!
My car broke down I took it to a Dodge dealership tel me a start went bad a fuel pump and condenser then I drive back from queens NY back to albany my car stalls on me like it did in queens now Dodge is telling it's a electric problem now plus fuel pump
Car shut off in middle of road while driving. I was stuck in the middle of the road. Luckily, I was on a secondary road and not on a major highway as I normally am. This put my safety as well as the safety of my family at risk. Car would not restart and could not be moved out of the road. Appears to be related to NHTSA recall 19V-813. No remedy is available. Dodge wants me to have the car towed at my cost to a local dealership. My husband tried to replace relay but part given by auto store doesn't match up exactly. Recall was from 11/14/2019. Why has the remedy not been released" will it take a death for someone to take this seriously" I do not feel that I should have to pay to have the car towed and diagnosed. (recall related incident)
This vehicle has consistently given me problems with stalling. Year after year with this vehicle and I'm to the point to where I can barely drive it yet still have to pay payment after payment while fearing for mine and my children's safety in it. It's already had a recall fixed a few years back with something involving the fuel pump relay and that yet has to stop the stalling and the dealer can never tell me what the issue is... I can be driving 70 mph miles down the highway or 30 mph in residential and it just completely dies out on me and I lose control of power steering and all electrical goes out on dash. Sometimes I can just keep turning over ignition and it will pick right back up then other times I have to put in park and restart. I have at times, but not each time, associate the stall with hitting potholes or going over railroad tracks, bridges or anything that makes the vehicle feel a bump yet other times it does it for no reason whatsoever. I either need it to be fixed or given another vehicle of equal value. I've paid so much already and still owe 11 payments and can not afford to just purchase another vehicle. Would appreciate some help resulting in a solution to benefit me and my family's safety. The date below for 'when did it occur' is today's date as it done it today and has done so over the last 5/6 years I've had it..
The contact owns a 2013 Dodge Durango. The contact stated that on several occasions the engine would crank but would not immediately start. The contact indicated that the failure had gotten progressively worst and engine would not start at all. The cause of the failure was not yet determined. The local dealer was notified. The local dealer findlay Chrysler/Dodge (10305 us 224 West. Findlay oh) was notified of the failure but no assistance was offered. The manufacturer was not notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 19V813000(fuel system) but the remedy was not yet available. The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 110,000. (recall related incident)
The contact owns a 2013 Dodge Durango. The contact stated that while driving at various speeds, the vehicle would randomly shut off. The cause of the failure was not determined. The local dealer (unknown) and manufacturer were notified. The contact was informed that the vehicle was included in the NHTSA campaign number: 19V813000 (fuel system) but the parts needed to repair the failure were not yet available. The failure mileage was 100,000. (recall related incident)
The contact owns a 2013 Dodge Durango. The contact stated that NHTSA campaign number: 19V813000 (fuel pump) exceeded a reasonable amount of time for repair. The contact received the recall notification in December of 2018. The contact spoke with an unknown Chrysler dealer and was informed that the part was not available for repair. The manufacturer was not contacted. VIN tool confirms parts not available.
My car stalled on the highway and eventually would not start. Nov 18th I was made aware of a recall RO9 which caused the issue. I waited for the backordered part unit the 29th incurring rental car costs. Nov 14th another recall was issues V62 for same problem. Related to the par they installed on by car the 29th. I also cannot be reimbursed for my rental until the par for the first recall is available and it is under development. I am forced to drive a unsafe car with the potential to cut out on the highway with no remedy and no eta on that fix. My last stall on the highway almost caused a serious injury. (recall related incident) ts.
For weeks my 2013 Durango SXT won't lock when pressing the key fob and sometimes when I unlock the car, the horn goes off several times, as if I'm locking the car. I've replaced the battery in the fob, so not sure why it's not working properly. My liftgate lock stopped working for a month and recently started working. My check engine light is on and the car randomly has a delay in starting. I'm reading that it could be a fuel pump relay and the 2013 Durango has a recall for it, but my VIN isn't included in the recall even though it had a tipm recall that was repaired, which is closely associated with the fuel pump relay recall.
I was driving and braking for a stop sign and the vehicle started to jolt. I pulled in to the garage and the vehicle shut off on its own. I went to restart it and it would turn over but would not start. I tried again later that night, and it started again.
The vehicle has shut off while driving a few times. Had to start it back up. Once, it shut off then turned right back on. No lights on, warnings nothing.
Fuel pump relay replaced to external position. Vehicle now will not start at times, starts and dies. Replaced both guel pumps a month ago and still problems. Relay is not switching on but tests ut is good.
Vehicle is stationary. Vehicle sometimes cranks but will not start. Happens periodically. Cannot hear fuel pump running before enabling start sequence. Must turn ignition off and wait a few minutes before attempting to restart. Usually starts on the second or third try.
Same as Feb 2015 recall. Fuel relay replaced June 2019. As of July 9 2019 back in shop for tipm issues and replacement. After 4 days and a 3hr diagnostic study it was determined that the timp would need to be replaced and possible other modules. Vehicle originally had starting problem. Once fuel relay was replaced that ended. Then vehicle started but all dash lighting and error messages started flashing stating fcw was off, showed hill ascent indicator, showed brake indicator neither were on, showed service engine indicator and others. Wipers would randomly swipe even though they were off. Warning bell would randomly ding as if the seat belt was not fastened. It was. Headlights would randomly flash and the doors would unlock (this problem has been happening for 3-4 yrs but service would say to check key fob battery or possible interference of something else. Did drive vehicle to work approx 4 miles and home the first day of problem. Next day vehicle went straight to dealership approx 8 miles away. Still there 4 days later. Not repaired. Apparently my VIN is not part of original recall and now I will have to pay a minimum of $1560 for repairs in addition to the $472 I spent on the fuel relay.
A D V E R T I S E M E N T S
- North Augusta, SC, USA