This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes) and 14V634000 (electrical system). The contact stated that the parts were not available for the recall repairs. The manufacturer was notified of the delay and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
There have been 6 recalls on my car. I have had my name on the waiting list at my dealer, only to be told it could be about a year. I keep getting recall letters as I'm waiting for one thing and no parts available for another. I always have children in my car and feel extremely unsafe to drive everyday. The weather is getting dangerous and one of the recalls is on my brakes. I was told, "don't worry, it should be ok until the winter." Well, the winter is here and I still have about 6 months left on the waiting list. How is one supposed to drive and feel safe, knowing my car can "stall without warning", have an "under hood fire" or have my "brakes fail" at any moment while in driving? what's even worse is, there's nowhere to turn because everywhere I call "sorry maam, there aren't any parts.." great! now I'm lost and risking my life on a day to day basis. Help!!!
Recall notice received in April. Despite numerous visits to the dealership, the parts are not available and no estimated time frame has been provided. At this point, it is well beyond a reasonable time frame to have this defect corrected.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic ) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair to be completed. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. While driving 10 mph, the steering wheel seized and the windshield wipers activated independently. The contact also stated that the brake pedal seized and there was a burning odor. The vehicle was towed to a dealer where it was diagnosed that the alternator and the transmission needed to be repaired. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,024. Updated 12/9/14 the power train module failed and was replaced by the dealer. Updated 01/08/15
- Ann Arbor, MI, USA
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The contact owns a 2013 Dodge Durango. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified of the problem and the contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact received recall notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system). The parts needed to repair the vehicle were unavailable. The dealer was uncertain when the parts would become available. The manufacturer was notified of the delay. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 14V104000 (service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experience.
The contact owns a 2013 Dodge Durango. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was placed on a waiting list due to the part not being available. The dealer was notified on numerous occasions and stated that the manufacturer was shipping a limited amount of parts for the recall repair per week. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact received a notification for recall NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I have been attempting to have a recall fixed since early June 2014. The nhsta recall number is 14V-154 and the manufacturer recall number is P14. I am in a major city and there are 13 Dodge/Chrysler dealerships in the area. I've called every two weeks for the past three months and have not been given an update yet. Three months is getting ridiculous. My most recent call I was told by the person who claimed to be the maintenance and service manager that they don't have to give me a timeline and I will be called when I am called.
The contact owns a 2013 Dodge Durango. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2013 Dodge Durango. The contact stated that it was taking too long to have the vehicle repaired according to NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact was informed that the parts for the repair were not available. The contact had not experienced a failure. Updated 10/22/14
I received a recall notification P14/NHTSA 14V-154 I contacted my dealership vigo Dodge in terre haute, in they told me the part wasn't in and to call back in two weeks. I called back, the parts still weren't in and they put me on the call list and told me I was now #8 on the list. This has been approximately two months since notification. I am unable to get this fixed.
There has not been an accident yet. This was the only place I found to file a complaint regarding a recall. This is not in regards to a accident but the concern of the risk of an accident related to the recall of the brake booster. This is a serious recall that is not being corrected fast enough and is becoming a great safety concern. I have been told that I am in the middle of 400 others in getting my brakes repaired. The danger if the brake booster freezes it could cause a crash not only inflicting injury on us but possibly other people. I do not take this lightly. Why is it taking so long to have this problem resolved" I have talked several times to the dealer and called their recall assistance center to no avail. The dealer is only receiving small amounts of the shield to fix the cars and are continually waiting for more to come. This is not acceptable. Does further action need to take place regarding this recall. Possible legal action" I am not comfortable waiting until someone is killed before aggressive action is taken. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Received recall notice P14/nhtsa14V-154 from Chrysler regarding the brake booster. Asked for this to be addressed on the above scheduled appointment date of 06/10/2014. I was told by the service assistant she did not have the parts in, but they expected to have the parts in 2-4 weeks. She asked that I give her a call or send her an email to verify the parts were in and schedule an appointment. I had an appointment scheduled for 8am on Friday, 07/12/14, and when I showed up I was told the dealership could not handle any of the scheduled appointments they had; they were only able to service oil changes. She said the electricity had been out the day before, their systems were still having trouble, and they could not handle the customer load. She said they had to take all the customers' information on paper and would call each customer back to schedule a new appointment. It is now 08/05/2014 and I have yet to hear from this dealership.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA