This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at 55 mph oil pressure dropped. Engine started knocking and shut down. Vehicle was taken to the mechanic, who replaced the oil pump and the piston rod bearings. Also, there was a considerable slack in the steering column which would suggest that upper ball joint wore out.
Front upper and lower ball joint failure. Causing vehicle to be uncontrollable at freeway speeds. Fixed before complete failure of ball joint at 64,000 miles. Fixed on 11-21-03. Beginning at 26000 miles I complained to the dealership and brought the vehicle in to be inspected and fixed due to a severe clunking and popping sound in the front end of the vehicle. A friend suggested ball joints as the problem and Chrysler said that wasn't the problem. The replaced many front end and steering components over the course of 4 visits. The noises and unstability of the vehicle stopped when I had the ball joints replaced at precision auto service.
I bought a used 99 Durango in August and found bad tires, and when I replaced the left front, my tire dealer could not align the front end, due to bad ball joints. On 24 Sept the dealer replaced control arm and ball joints on left front, and also the right front at no cost to me. According to my tire dealer the right front did not seem bad. New tires were my expense, and the dealer did not bother to tell me these vehicles were under investigation. I believe defects should be revealed before they can sell these dangerous SUV's.
1999 Dodge Durango has 48,000 miles after getting a front-end alignment the mechanic found that the (2) upper and (2) lower ball joints (driver and passenger side) are loose. The vehicle has only 48,000 miles. It needs to be replaced and when I've called the dealership they mentioned that it has not been recalled for this specific problem.
- San Jose, CA, USA
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The driver had problems steering the vehicle. The vehicle was taken to a tire dealer and the technician found the upper and lower ball joints were worn. The dealer replaced them.
While having the truck serviced the consumer asked the dealership to inspect the ball joints. Upon inspection the dealership noticed that all four ball joints were bad. The vehicle would also jump forward while in the park position.
The passenger side upper ball joint failed at 49000 miles. The inspection and repair was performed by a Dodge dealer. Luckily, there was not an accident involved but the problem was originally noticed when driving due to the front right wheel moving abnormally when making turns while driving.
The vehicle experienced problems with the ball joints. The owner took the vehicle to a shop to get an alignment. The consumer was told by the mechanic that the vehicle could not be aligned because the ball joints were bad. The vehicle had less than 34,000 miles.
While making a right turn, the right front wheel felt like it locked up and the vehicle began to fishtail. Upon inspection at the dealer it was determined that the right upper and left/right lower ball joints were wearing prematurely.
PE 03-032, front suspension/upper ball joint failure: Consumer took vehicle to the repair shop for a front end alignment. The mechanic informed consumer that the upper ball joints wore out.
After hearing of other complaints, I had my 1999 Dodge Durango checked out. Upon inspection it was determined that the upper front ball joint was in great need of replacing, which is unusual for 59,000 miles. The dealer replaced the ball joint. The vehicle was not under warranty.
Had noise in the left front of vehicle around 20,000 miles return vehicle to dealer they said it was in the tires. Took vehicle to tire dealer they said it was not in the tires. After going back and forth dealer to tire company wore out a set of tires. Bought new tires and took vehicle to shop for wheel alignment discovered ball joints was bad. Wrote a letter to daimler Chrysler costumer service explaining my problems, and that I had seek help before warranty expired. They said sorry we cant help you.
Truck upper ball joints needed replacement because of premature wear, per dealership. The severe wear of upper ball joints was diagnosed by dealership's mechanic. Consumer didn't notice the defect on the vehicle, but they're confirmed that condition was dangerous.
Service manager (rick) at lake county Dodge in jamestown, NY, stated that the ball joints in the front suspension control arm are showing excessive wear and need replacement (within a month for safety reasons) at a cost of $345. The vehicle (Durango) has only 19,000 miles on the odometer. I think Dodge should replace these faulty parts at no cost to the consumer but the request was refused by Chrysler Corp.
I have a Dodge Durango (1999) and was amazed when I was having trouble steeringit so I took it to have an alignment when they told me I have to have ball joints replaced. I only have 60,000 miles and was amazed. Then I found out about the investigation. I'm wondering why Jeep Liberty was recalled with 10 complaints but Durango has 81 now 82 and nothing has been done.
A D V E R T I S E M E N T S
- Gulf Breeze, FL, USA