This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ball joints on 1999 doge Durango. Oday I am replacing bad upper and lwoer joints in my 1999 Dodge Durango for the third time. They were very loose. At some point someone is going to loose their life with this ongoing and very obvious problem. Please do something.
Vehicle was taken to a safety inspection station. During the inspection mechanic determined that upper ball joints were not in compliance. Vehicle was taken to the dealer, who inspected the vehicle, and found that upper and lower ball joints were worn out, and replaced them.
While driving wheels shook erratically. Consumer took vehicle to dealer, who determined that upper ball joints and the inner tie rods needed to be replaced at 46,000 miles.
For almost 1 year, there was a popping sound in front of SUV. When still under warranty, ask the Dodge mechanic about it, but could never find it. In July after hearing about investigation about front wheel suspension, caused by ball joint wear, I wrote the Dodge company and ask if that might be the problem. Their answer was no. Now, my vehicle is in shop, having to have the front ball joints replaced because my mechanic said it is unsafe to drive......I believe with all the complaints about this it is a defect and should have been addressed and repaired before the vehicle is this old....we enjoy our Durango and have been pleased with it. We have had window problems, but just had them fixed.....my wife has bad knees and this SUV is the perfect height to get in and out comfortable.
While driving consumer heard a popping noise coming from the front end of the vehicle. Dealer indicated noise was due to premature wear of the upper ball joints.
While driving vehicle was shaking and heard noise coming from the front end. Vehicle was taken to good year to perform a front alignment. Technician determined that upper ball joints, lower ball joints, and the constant velocity joint needed to be replaced at owner expense of $1000.
While driving the vehicle, the driver heard a loud noise coming from the front of the vehicle. The owner took the vehicle to the gas station. The mechanic informed the driver that the upper ball joints are wearing prematurely.
I reported to daimler Chrysler motors corporation that I had new tires installed on my 1999 Dodge Durango and also had the service tech inspect the upper and lower ball joints, to make sure they were in good condition, since I had seen a report on tv that these were becoming a problem on this type vehicle. The service tech confirmed that both upper and lower front ball joints were very loose. I immediately called the local dealer to see if Dodge was going to make the repair. He said no, this is a job that will require approx $600. To complete. I am reporting this to your office, to make record that I have this problem and when it was reported to Dodge, which I sent a complaint via email to them as well. I have had regular oil changes and lubrication on this vehicle and can present documentation as well. This problem should not be happening.. I have never, ever had to repair front ball joints on any vehicle I have ever owned.. I expect this repair to made my Dodge and an upgrade to the ball joints to fix the problem to my vehicle.. although my Durango is drivable at this point. Thank you I would appreciate any help you can give me to help me get this taken care of.
Purchased my 1999 Dodge Durango in July 1999. This vehicle has always been serviced at the local Dodge dealership in little rock at the service intervals that Chrysler recommends in their service manual. I started having problems with my Durango at 51,492 miles with the check engine light coming on. I immediately took it in for service. The service dept. Told me that the vehicle's computer said I had a blown head gasket along with #7 injector being bad. So a new platinum gasket, #7 injector and injector service was done at a cost to me of $814.72. At 52,085 miles the check engine light came on again. Again into the Dodge service dept. Only to find out that now the engine computer is bad (pcm213) and will be replaced under Dodge's 80,000 mile warranty. My thinking at this point was that if the computer was giving out false information at 51,492 miles then perhaps my $814.72 bill for a new platinum gasket wasn't justified. Of course, the service dept. Assured me that these repairs were indeed necessary at the time. At 53,628 miles I grew concerned about upper/lower ball joints being bad on my Durango after watching a cbs news report. As I was planning a cross country trip for the holidays, I had the service dept. Evaluate the balls joints before I left, and sure enough, my Durango needed upper and lower ball joints and a right tie rod. Because this problem can be so dangerous I was instructed not to drive the vehicle and had to take alternate transportation on my trip. New parts were ordered and the Dodge service dept. Replaced the upper and lower ball joints on both sides and a right tie rod arm at a cost to me of $952.10 plus a $57.82 diagnostic test to tell us these parts were bad in the first place. I feel that my vehicle is unreliable and not one that I can depend on in the future. These are safety defects that Chrysler should have fixed at no cost to me. I cannot afford to repair this vehicle anymore.
We have several complaints about our 1999 Dodge Durango. We have had the PCM go in 2003, luckily my wife did research and found out there was a recall and it was covered. The front suspension ball joints are blown and now our dealership has informed us that we need to spend $5100 to repair the engine due to the oil pump is blown. The engine will seize if my wife attempts to drive the Durango. There just seems to be a common thread here since most of the complaints I have read about are the same complaints we have.
I had to replace all ball joints on a 1999 Durango that had only 73,000. Miles on it. The mechanic said he sees this frequently on Durangos. He thought there was a problem because this usually does not happen at such low mileage. Th hub and the bearing one one side had to be replced also. The mechanic said the wheel possibly could have come off had I not spotted the problem and had it fixed. I have heard of many complaints similiar to this, so I decided to let you know about it.
Upper and lower ball joints, upper arm, right inner tie rod, and all sway bar bushings had to be replaced due to excessive wear at 56,880 miles. Cost was over $1400. The squeaking noise indicating the problem with the ball joints had been noted since 30,000 miles but the dealer's service department was unable to determine the problem at the time so the Durango was out of warranty at the time of repair.
While driving consumer heard a loud popping noise coming from the front end. Dealerships mechanic determined that the problem pertained too the upper and lower ball joints.
Consumer complained about a ball joint problem. The consumer's vehicle failed inspection because of worn out ball joints. The consumer believes a recall should be initiated.
A D V E R T I S E M E N T S
- Sioux Falls, SD, USA