This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at any speed, consumer heard a loud noise coming from the front end. Independent shop replaced the lower and upper ball join, at owner expenses of $1300. Dealership notified.
Had to spend 2,100 dollars to have front upper and lower ball joints replaced on both sides. After Dodge dealer red tagged our vehicle as unsafe to drive.Dodge failed to inform us of an ongoing problem with the 1999 Dodge Durango front suspensions.we had the vehicle repaired at another shop due to cost.
Had taken vehicle to an independent tire mechanic for replacement of tires. While replacing the tires mechanic determined that front upper ball joints were worn out. This problem was causing front wheel spindle and hub to move very easily. The upper ball joints were replaced.
Upper ball joints are worn out on my '99 Durango. I was told this by a tire shop when I went to buy new tires. The front end noise and handling difficulty are on the increase since this problem was diagnosed in October of '03. I took my car to tire discounters in centerville, Ohio.
With only 42,000 miles on the vehicle I was told that all four ball joints required replacement during a routine inspection. I was also told that I should not drive the vehicle without replacement because the ball joints were so bad.
- Jackson, WI, USA
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Consumer complained about a ball joint problem. While driving 25 mph driver noticed a noise in the front of the vehicle. Later, the wheel on the front driver's side came off.
We had the upper and lower ball joints replaced in Dec. 2003 costing us 1,100 dollers and we still have a noise in the front end and we have had it to 4 mechanics they looked at the Durango and none of them know what the problem is. Thank you for you time.
19 99 Dodge Durango ball joints noise in the front end of vehicle Dodge refuses to correct the problem, from the substanderd parts hey built the Durango with.
I understand from manufacturer you are investigating ball joints in 1999 Dodge Durangos. I just replaced 2 ball joints @ 61,600 miles ! never, ever, in 38 yrs. Ever replaced ball joints in any of my vehicles. I think damilerchrysler needs to recall so we can be reimbursed.
I own a 1999 Dodge Durango which I used mainly for commuting to and from work. At around 70K miles I noticed abnormal tire wear on the right front tire and broought the vehicle in to a Dodge dealership for service. The service manager stated I needed replacement of both the upper and lower balls joints. The quote was just under $1000. I had just the upper ball joibts replaced. For the type of use and mileage on my vehicle I don't consider this anywhere near "normal" wear. There is a problem. I brought the vehicle in 14 months later and the dealership stated I need the upper ball joints replaced again. For "normal" wear this is getting to be quite expensive.
Had my 1999 Dodge Durango serviced and they showed me where all four balljoints are failing. (there is play when there should not be any.) they stated this is any early failure and a consistent problem with this and a similar vehicle from Dodge. Failure while driving could have lead to a death.
I had taken the vehicle into a local garage to have checked out. I was told my lu ball joint was very bad and one good hit to a pot hole was all I needed to have it go. In 2000 had a problem with loud clunking noises coming from the front. At that time the dealer had replaced all the bad ball joints except the lu one which still had "some play in it." Now I am being charged to replace this one because the warranty is up.
After the consumer heard about the faulty balls joints on Dodge Durango's she took her vehicle to the dealer for a check up. The technician indicated that the vehicle wasn't safe to drive because the ball joints were loose. For safety reasons the consumer had the ball joints replaced immediately to a tune of $900 dollars. The consumer was told that her vehicle was not included in the recall.
The consumer took the vehicle in for a front end alignment. The mechanic informed the consumer that the upper ball joints were worn and needed replacement. The manufacturer is aware of the problem (PE 03-032, front suspension, upper ball joint failure ).
While driving steering wheel intermittently pulled to the right. Dealership was notified, but did not resolve the problem. The ball joint were completely worn out. The vehicle had never been used off road nor was it subjected to harsh treatment. The consumer only used the four wheel drive 8-10 times and feels that the ball joints should have lasted at least 100000 miles.
My 1999 Dodge Durango with 65,000 miles of gentle all highway driving has just been diagnosed with completely shot upper and lower ball joints. The only symptom of alignment problems was excessive wear on the inside portion of both front tires. The front end can not be aligned until about $500 worth of repairs are done. No way should ball joints wear out at about the same pace that tires wear out. There is absolutely positively a design or materials defect associated with the ball joints. Please don't wait for the rash of accidents that is sure to come as a result of this problem before taking meaningful action. At the very least Dodge Durango owners should be notified of a potential problem and be encouraged to have a qualified technician perform an inspection of front end suspension components.
Vehicle was taken for a routine general maintenance and the mechanic determined that the upper and lower ball joints wore out prematurely. The consumer noticed cupping on the inside of the tires.
A D V E R T I S E M E N T S
- Longmont, CO, USA