This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our engine ceased after having repeated problems with the oil pump, we were called liars by the dealership and diamler Chrysler. They don't seem to want to take responsibility for anything. When I took our Durango in because the front end kept pulling to the right after we paid $5200. For our motor to be replaced, I was told we needed new tires and a front end alignment. So I took it to another place to have the work done, since my confidence in the dealership was gone. Only to be told they could not allow me to take the car back out on the road with my children in the car, do to the ball joint. He said it would take one pothole and I'd probably roll my car, another $1200. Later and I could have my car back. What is up with this? they allowed us to risk our lives driving this vehicle, and diamler Chrysler seems to care less about all the problems with this SUV, how many people out there are spending money to keep fixing this vehicle and trying to make the payments. We got rid of a car so we wouldn't have to make repair payments and right into a nightmare. When is someone going to do something about the problems with this vehicle, and I think we should be reimbursed for all the repairs that they knew about and did nothing to fix. It's not fair to the public to have to dig in their pockets to fix a mistake that diamler has known about and refuses to do anything to make it right for the consumers! we are the people that purchase your product, you should be more supportive rather than calling people liars!! you well knew that the problems with this vehicle and yet you continue to sell them, with no regard to the consumers that drive their families in these cars, we could have been killed, what would have happened then, or would that have been our fault as well.
While driving consumer heard a loud noise, it sounded like it was coming through the font end, vehicle was taken to an independent repair shop, and mechanic determined that lower and upper ball joints needed to be replaced.
While driving 45 mph a knocking noise was heard coming from the driver side wheel. The consumer drove the vehicle to the dealer for inspection, and the mechanic replaced both the upper and lower ball joints due to worn parts.
I had to replace wheel cylinders, ball joints, and ball bearing on my 99 Durango was told my wheel was falling off. I was lucky to be alive. I should be reimbursed for this. I couln't get my vehicle inspected because of this. It has been a hardship on me $1000 I had to pay to have this done. I'm disabled and could not afford this.
When consumer took vehicle to dealer for regular maintenance she was told that ball joints were bad. She had not had any problem yet, but did not want to have any. When consumer purchased the vehicle in May 2003 she was shown where new ball joints were recently put on. But currently now she did not know whether she was told the truth or not. She S did not know how they could have gone badly so soon.
While having vehicle serviced by a mechanic for another problem consumer asked them to check the ball joints. Upon inspection of the ball joints mechanic determined that the upper ball joints were bad and needed to be replaced.
Our Dodge Durango had to have new upper ball joints replaced along with new tie rods in order to have the front end aligned properly. These parts were defective on this vehicle since it was bought new by us in Oct. 1998.
Consumer complained about a ball joint problem which was causing front end noise. Consumer took vehicle to Dodge dealer, and was told that she was driving on bad tires. Later, was told that ball joints were defective.
While driving, the consumer heard a grinding noise in the front end. The dealership indicated that 3 of the balls joints were defective, and needed to be replaced. Also, the front right wheel was loose.
While driving at 60 mph there was vibration in the front end. The vehicle was taken to the dealer and the mechanic determined the ball joints needed to be replaced..
While driving a clanking noise came from the front end. Mechanic put the vehicle on the lift, and determined that upper and lower ball joints were defective.
While driving at any given speed and turning to the left or right consumer heard noise coming from the front end. Independent shop replaced the upper ball joints at consumer's expense.
While driving steering wheel was loose. Upon inspection of the vehicle mechanic determined that the passenger's side upper ball joint was loose, and the tire could fall off at anytime. Also, mechanic indicated that both the upper and lower ball joints needed to be replaced, but the parts were on a nation wide back order. After parts were replaced, consumer again experienced steering becoming loose. Also, repair was made on transmission pan gasket due to a bolt stripped out of the pan.
A D V E R T I S E M E N T S
- Altamont, NY, USA