This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1999 Dodge Durango owner - upper and lower ball joint replacement - noticed tire wearing on the inside of both front tires (tires only had 17,000 miles on them). Local mechanic notice alot of play in ball joints. Replaced upper and lower ball joints and cost $750.
Front upper and lower ball joint failure. Causing vehicle to be uncontrollable at freeway speeds. Fixed before complete failure of ball joint at 64,000 miles. Fixed on 11-21-03. Beginning at 26000 miles I complained to the dealership and brought the vehicle in to be inspected and fixed due to a severe clunking and popping sound in the front end of the vehicle. A friend suggested ball joints as the problem and Chrysler said that wasn't the problem. The replaced many front end and steering components over the course of 4 visits. The noises and unstability of the vehicle stopped when I had the ball joints replaced at precision auto service.
I bought a used 99 Durango in August and found bad tires, and when I replaced the left front, my tire dealer could not align the front end, due to bad ball joints. On 24 Sept the dealer replaced control arm and ball joints on left front, and also the right front at no cost to me. According to my tire dealer the right front did not seem bad. New tires were my expense, and the dealer did not bother to tell me these vehicles were under investigation. I believe defects should be revealed before they can sell these dangerous SUV's.
1999 Dodge Durango has 48,000 miles after getting a front-end alignment the mechanic found that the (2) upper and (2) lower ball joints (driver and passenger side) are loose. The vehicle has only 48,000 miles. It needs to be replaced and when I've called the dealership they mentioned that it has not been recalled for this specific problem.
The driver had problems steering the vehicle. The vehicle was taken to a tire dealer and the technician found the upper and lower ball joints were worn. The dealer replaced them.
While having the truck serviced the consumer asked the dealership to inspect the ball joints. Upon inspection the dealership noticed that all four ball joints were bad. The vehicle would also jump forward while in the park position.
The vehicle experienced problems with the ball joints. The owner took the vehicle to a shop to get an alignment. The consumer was told by the mechanic that the vehicle could not be aligned because the ball joints were bad. The vehicle had less than 34,000 miles.
While making a right turn, the right front wheel felt like it locked up and the vehicle began to fishtail. Upon inspection at the dealer it was determined that the right upper and left/right lower ball joints were wearing prematurely.
Had noise in the left front of vehicle around 20,000 miles return vehicle to dealer they said it was in the tires. Took vehicle to tire dealer they said it was not in the tires. After going back and forth dealer to tire company wore out a set of tires. Bought new tires and took vehicle to shop for wheel alignment discovered ball joints was bad. Wrote a letter to daimler Chrysler costumer service explaining my problems, and that I had seek help before warranty expired. They said sorry we cant help you.
I have a Dodge Durango (1999) and was amazed when I was having trouble steeringit so I took it to have an alignment when they told me I have to have ball joints replaced. I only have 60,000 miles and was amazed. Then I found out about the investigation. I'm wondering why Jeep Liberty was recalled with 10 complaints but Durango has 81 now 82 and nothing has been done.
1999 Dodge Durango. During annual state vechicle safety inspection, upper and lower ball joints (left and right sides)were identified as approaching the safety wear limits. Even though the wear is premature at 49199 miles, I elected to replace all ball joints with ones which contain a zerk ( greasable) fitting. Vehicle was front end was aligned and returned to service. Cause is due to oem installed ball joints which are non greasable. Removed defective units were retained in hopes of a safety recall. Cost of repair was $686.29.
A D V E R T I S E M E N T S
- Prince George, VA, USA