This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- the contact owns a 1999 Dodge Durango. The mechanic stated that they were unable to authorize an alignment on the vehicle until the upper and lower ball joints had been replaced. The contact had no warning that there was a recall on the upper and lower ball joints. According to the repair shop this failure occurs frequently with Dodge Durango's. the contact is aware of the safety risk involved while driving the vehicle. The dealer also replaced the inner tie rod ends. The consumer provided the invoice for service performed on vehicle. Updated 05/21/07
- the contact has a 1999 Dodge Durango and complained about two ball joint failures. At 50013 miles contact had to take the vehicle to his local dealership who replaced the lower right ball joint. At 92000 contact took vehicle to zrubek's for a front end alignment and the repair shop stated to the contact that they had to replace the two upper ball joints, and two inner tie rods. Updated 1/29/2007 -
My 1999 Dodge Durango failed inspection due to failing upper and lower ball joints on both sides of the vehicle. In addition, the failure of the ball joints led to the failure of the outer tie rods on both sides. The inspector advised me to not drive the vehicle until the repairs were made due to their potential to cause a serious accident.
I have a 1999 Dodge Durango and I am having crazy steering problems. Ball joints and tie rods are gone. I have seen recall on 2000- but why no 1999. Same truck, same problem and I know I am not the only one.
There was a noise coming from the front end of the vehicle at various speeds and tire wear was abnormal. I took the vehicle to an independent repair shop. Upon initial inspection, the upper and lower control arm ball joints were loose and needed to be replaced on both sides. The inner tie rods also had to be changed due to the loose ball joints. The total cost of repairs, even with my military discount was $950. The vehicle had only 65298 miles on the odometer when it was taken to the shop. Luckily I noticed the problem before the ball joints separated and caused an accident. This problem put my life and my family's life in harms way. 1999 Durangos should have been a part of the recall on ball joints. There is a NHTSA recall campaign id # 04V596000 regarding the upper ball joints. The vehicle has the same problems as indicated in the recall. However it is not included in the recall due to the VIN. [xxx]. updated 07/16/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
- Warner Robins, GA, USA
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The contact stated while driving heard a knock in the engine. A local mechanic found the engine threw a rod. As a result, it needed a new engine, tie rod, and serpentine belt. The vehicle was taken to a dealership, and they state it needed a new rod and crankshaft. The manufacturer instructed the dealership to take the engine apart to locate the internal problems. This has not been done at this time, and no repairs have been made.
Vehicle front end made a clunking noise and felt loose when driving on rough roads which was determined to be caused by cracked and loose ball joints. Dodge dealer repaired same but refused to cover under warranty or recall. Dealer also replaced L & R inner tie rod ends and steering gear, which they said were damaged by wheel play due to the bad ball joints. Old parts were kept by dealer, availability at this time is unknown.
1999 Dodge Durango major front suspension issues - fails state safety check- see numerous discussions on the web is the an engineering analysis underway? bad need repair: Both lower ball joints, 1 upper ball joint, both inside tie rods.
1999 Dodge Durango, same problem as the 2000 up. The recall was done on those but Dodge has not been forced to recall the 1999's. we purchased our vehicle in August 1999, it never did drive good, wandering, we thought it might be the tires, and continued to drive until unable to go anywhere in safety. Took the vehicle to larry miller 12/22/2003 they recommended replacing both inner tie rods, idler arms, alignment etc. Cost of $796 this was approx 55,000 miles. Since they would not warrant the car, we took it to a private shop russ' alignment in salt lake. And paid $779 2/4/2004. We replaced all 4 tires. We had this vehicle into alignment shops constantly, tire repair, balancing etc the tires were so badly worn in directions that should never have been on a vehicle. These things should have been done 30,000 miles sooner. I contacted Chrysler and submitted the receipts the file # 13542683, phone # 1-800-992-1997 option #5. I spoke with "brandy" brandy instructed the Durango was out of warranty and they had no requirement to compensation. When asked to put that in a written statement they refused and said it was in my file and they did not have to submit that information nor could I speak with a superviser. But that I would receive my original bills back in 7-10 days. This is a recent claim and have not received my original receipts yet. 5/18/2005
Brought 99 durang. In for front end alig. Was told $ 1600 in repairs needed, guess what? yup, upperand lower ball joints, inner control rods and shocks, well the shocks seem fine but the rest is a mess, called dealer ira Dodge, and they said only recall was for a 2000 and up.I asked if it was nomal for all four ball joints to go at 64K(it could have been earlier I need new tires at the time inner wheel was wearing) he said no.. oh well right, this is ridiculous.checked part nums at local parts place(autozone) for all said above, $259.that included new shocks, better ones too.ill never buy a Dodge again.and ill never go to Firestone tires
Started with rebuilt transmission, then sludged in motor. Had to replace motor with only 120,000 miles motor and transmission 5,000. Also had to replace ball joints, tie rods and bearings cost $1,000
In November 2003, my wife had a blowout while driving our 1999 Dodge Durango on the highway. This was just after four new tires had been put on the Durango. The service center stated that the blowout was a result of problems with the ball joints and tie rods. Then in approximately novmeber, 2004 we had to have major repair of the front axle. In January, 2005 the Durango required replacement of the front ball joints, tie rods, two new tires and alignment. This after the same parts had been replaced just 14 months earlier. I do not have the parts that were replaced.
While driving and upon backing out of the driveway the tire disengaged. The tie rod, and ball joints failed. Consumer had the vehicle repaired. Consumer heard of recall campaign 04V596000 concerning ball joint wear. Consumer contacted the dealer, and was advised that the 1999 models were not included.
A loud squeaking noise started coming from the front and rear of the vehicle. Also, driver noticed that the tires had uneven wear on the inner side. Driver took vehicle to the dealer for inspection, and mechanic determined that both left and right upper and lower ball joints, and all four tires needed to be replaced.. defective ball joints caused vehicle to wander on its own, and float from side to side. Also, replaced both inner tie rods.
Motor, ignition, tie rods, brakes. Heater/air have had hardly no heat or A/C for the last 4 years.. have replaced everything from fan, blower, cooling, water pump, heater core etc. Still back in the shop on 12-28-04 got back today 01-01-05 and still no heat don't know what is wrong with it.
My Durango has already had a front tie rod replaced and possibly ball joint(s)" it has always had loose steering issues. Recently I brought it in for brake work and it was diagnosed as needing new balls joints and possibly additional tie-rod work" the truck has only 59,000 miles.
While driving 45 mph, the driver side tire separated from the vehicle. The vehicle was towed to a repair shop. The mechanic informed the consumer that the upper/lower ball joints and the tie rod needed to be replaced.
A D V E R T I S E M E N T S
- Vancouver, WA, USA