This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The upper and lower ball joints, the tie rod ends and the sway bar have been replaced twice. Also the front hubs have been replaced three times. The dealer cannot determine why the parts keep failing after a short period of time.
Our Dodge Durango had to have new upper ball joints replaced along with new tie rods in order to have the front end aligned properly. These parts were defective on this vehicle since it was bought new by us in Oct. 1998.
While turning at 15 mph consumer heard a loud squeaking noise coming from the front frame. The following parts were replaced on the vehicle: Upper/lower ball joints, tie rods, and bushings.
- Cleveland, OH, USA
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Noticed steering wheel off center. Vibration in the steering column. Tie rod right side loose. Replaced tie rod and adjusted steering.the purpose of this complaint is to notify and push for recall on ball-joint issues.
Replacing wheel bearings on my 1999 Dodge Durango....$800+ dollars and it's an industry problem" why weren't 1998 & 1999 included in recall" makes absolutely no sense.
While driving wheels shook erratically. Consumer took vehicle to dealer, who determined that upper ball joints and the inner tie rods needed to be replaced at 46,000 miles.
Lower ball joints broke while driving at 25 mph, and vehicle came to a complete stop. Mechanic indicated this was due to a factory defect. Lower ball joints were replaced by service dealer. Also, noise from front of the vehicle. Dealer replaced both inner tie rods.
Purchased my 1999 Dodge Durango in July 1999. This vehicle has always been serviced at the local Dodge dealership in little rock at the service intervals that Chrysler recommends in their service manual. I started having problems with my Durango at 51,492 miles with the check engine light coming on. I immediately took it in for service. The service dept. Told me that the vehicle's computer said I had a blown head gasket along with #7 injector being bad. So a new platinum gasket, #7 injector and injector service was done at a cost to me of $814.72. At 52,085 miles the check engine light came on again. Again into the Dodge service dept. Only to find out that now the engine computer is bad (pcm213) and will be replaced under Dodge's 80,000 mile warranty. My thinking at this point was that if the computer was giving out false information at 51,492 miles then perhaps my $814.72 bill for a new platinum gasket wasn't justified. Of course, the service dept. Assured me that these repairs were indeed necessary at the time. At 53,628 miles I grew concerned about upper/lower ball joints being bad on my Durango after watching a cbs news report. As I was planning a cross country trip for the holidays, I had the service dept. Evaluate the balls joints before I left, and sure enough, my Durango needed upper and lower ball joints and a right tie rod. Because this problem can be so dangerous I was instructed not to drive the vehicle and had to take alternate transportation on my trip. New parts were ordered and the Dodge service dept. Replaced the upper and lower ball joints on both sides and a right tie rod arm at a cost to me of $952.10 plus a $57.82 diagnostic test to tell us these parts were bad in the first place. I feel that my vehicle is unreliable and not one that I can depend on in the future. These are safety defects that Chrysler should have fixed at no cost to me. I cannot afford to repair this vehicle anymore.
The vehicle failed inspection due to faulty upper and lower ball joints. The upper and lower ball joints and the inner tie rods had to be replaced. Please provide any additional information..
A block after I changed from full-time 4 wheel drive to 2 wheel drive, I heard a loud pop in the area of the front right wheel and it started pulling hard to the right as a result of the front right tire dragging. I took it directly to the dealer (mark roberts motors). They took 2 to 3 days trying to figure out why the front end was binding up but not when it was on the lift. I mentioned I heard reports about problems with the ball joints and the next day they told me that both the upper and lower ball joints on the driver and passenger sides needed to be replaced as well as the driver side tie rod. The repairs and alignment cost $1026 and appear to have resolved the problem. The mileage at that time was 63551.
Vehicle was taken to dealer for the brake light staying on, and a chattering noise when going over bumps. Took vehicle to an independent mechanic, and he said that tie rod ends were bad. Mechanic replaced tie rod ends. Currently, vehicle pulled to the right.
At 66,510 miles both upper control arms and both inner tire rods had to be replaced. The front brakes were replaced approximately 4 months ago and they too had to be replaced.
Dealership was unable to perform a front alignment. This was as a result of the upper/lower ball joints/ inner tie rod/ front shocks/rear shocks, and front brake rotor and pads being defective, and needed to be replaced.
While driving over bumps, the vehicle would shake, making it very difficult for the driver to control the vehicle. The consumer noticed that the vehicle was to the right. The service dealer stated that the upper/lower ball joints and the inner tie rods were prematurely worn and an alignment would have been of no help. The service dealer recommended a replacement of the worn parts as the problem would only get worse and would become a safety issue. The consumer was informed the vehicle needed brakes.
A D V E R T I S E M E N T S
- Dubuque, IA, USA