This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front tires wore out prematurely, and had to be replaced twice in 1 year. Also, when stopping or accelerating, the consumer heard a "clunking" noise from the front end. Dealer diagnosed the ball joints were worn and predicted failure.
When making a left or right turn there is a grinding noise in the driver's side front wheel. Took vehicle to dealer, and dealer stated that upper & lower ball joints were defective due to rust. Also, idler arm was replaced. However, none of the fixes corrected the problem.
Consumer stated when making a left or right turn, the front end made a noise. The vehicle was serviced and technician stated the ball joints needed to be replaced.
- Houston, TX, USA
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While having the vehicle inspected, the consumer was informed the upper ball joints were bad and needed replacement. The vehicle was taken to the dealer where it passed inspection. Afterwards, the vehicle was found to still have bad ball joints. They were replaced 08-12-03.
The upper and lower ball joints were worn and needed to be replaced at 62,000 miles. This seems to be low mileage for such repairs. Also, the dealer indicated the tie rod ends were wearing as well and recommended replacing them but they posed no immediate danger but they suggested the tie rod ends may fail soon. Repairs were guoted in excess of $1200! this seems to be low mileage for these repairs as well. With the number of complaints on file it would seem to be prudent to issue a recall on the front suspension, all components, on the Durangos. And to issue reimbursements for those repairs already completed.
Dealer replaced right axle shaft which included lower and upper ball joints. Consumer stated vehicle was running without warranty, as result cost $650.
I own a 1998 Dodge Durango. I have had to replace the ball joints 3 times in 70,000 miles. Once at 38,000, then at 53,000, then at 66,000 miles. I saw the news article on tv about this so I decided to report it. I know of several other owners of Durangos with the same problem.
Consumer has stated that since she has owned the vehicle all lower ball joints have been replaced once. At this time, all upper ball joints and cv boots need to be replaced as well.
Our 1998 Dodge Durango has been repaired for the problems that are currently under investigation regarding this vechile. After experiencing what we thought was a problem with the alignment it was discovered that the upper and lower ball joints needed to be replaced. In a addition, the inner tie rod also required replacement. I have the receipt describing the work that was done and the cost.
I own a 1998 Dodge Durango that had to have the ball joints and front suspension replaced at 50,000 miles. This not only was a costly expenditure but according to the mechanics that did the job an unheard of replacement job at such low miles. They informed me that they could not believe I was having to do this, since I was not a large woman. I am interested to hear how many other people have been in my predictament.
Consumer called complaining about having problems with the upper bolt joints. He was aware of the new investigation. Manufacturer was contacted, and stated that they had no recalls. There was continued squeaking in the front end. Sway bar and tie rods were replaced.
I wanted to report that I too had to replace the upper ball joints for my 1998 Durango. The Dodge dealership identified this problem after I brought my vehicle in for 60,000 mile service. I noticed a soft suspension and unusual tire wear resulting from premature wear of the ball joints.
Upper and lower ball joints worn out. Both front lower ball joints replaced at 52264 K miles, 5/17/01 and again at 89387 K miles on 02/07/03. Also replaced the upper ball joints at 89387 K miles on 02/07/03.
A D V E R T I S E M E N T S
- Mohrsville, PA, USA