This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission jerks after just 5-10 minutes of running the vehicle. In heavy stop and go traffic, it jerks and trembles, then shuts down after stopping. This is still happening even two months after it was repaired by the dealer.
The transmission pump needs to be replaced only a year after the transmission assembly was replaced. I was driving when the gears kept making a whining noise and weren't shifting as easily as before. Acceleration was longer and made merging in and out very dangerous. According to the Chrysler customer service department, my vehicle doesn't qualify for a recall repair even though the pump was recalled for this vehicle type and year.
While driving and after 5 to 10 minutes it starts to not automatically shift into orher gears as normal. I find that the RPM readings are between 5 and 6 while the vehicle will only go 30 to 40 mph. This happened on a highway with minimum speeds at 55 mph.
The contact owns a 2015 Chrysler Town and country. While the contact's wife was driving 50 mph, the check engine indicator illuminated and the vehicle lost acceleration. The contact attempted to depress the accelerator pedal, but the vehicle failed to accelerate. The contact managed to drive at low speeds to an independent mechanic who diagnosed that the power train failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The dealer was not contacted. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in any open recalls. The failure mileage was approximately 104,000. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- North Fort Myers, FL, USA
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I reported issues with my transmission when the vehicle had 19212 miles on it. The problem reported has been hard shifting and hard down shift at stops. Problems occur in city driving conditions. Recently, now at 49100 miles, 2nd gear isn't kicking in. Dangerous in heavy traffic when rush hour traffic has the tendency to come to a stop and then go but if the vehicle doesn't shift to second gear. I need to pull over and shut the vehicle down and turn it back on and hope it will temporary fix. The service department at my dealership said I needed and oil change (recommended is 60K for transmission). I went ahead and paid for this service but the problem still exist in 2nd gear not shifting in. The dealer service advisor said my vehicle needs to re-learn my driving conditions. I'm weary about the advisors explanation and will find that at 60K powertrain warranty expiration. The service department will diagnose the problem at my cost. As it has occurred with my window motor/regulator. I reported a distinct noise when operating the windows at the same mileage noted above. No problems found. Today my vehicle is in the shop for the same problem but it's out of warranty and I will be receiving a call with the cost to repair it.
First reported my transmission concern at 19212 miles with the dealership service department. Hard shifting and slipped downshift at stops. At 49100 miles the 2nd gear isn't shifting in and requires for me to stop, pull over and start the vehicle again. The service advisor recommended a transmission oil change. But I continue to have a shifting problem and the advisor claims my vehicle needs to re-learn my driving habits. It concerns me to have this as an explanation when there is only 1 yerra/60K left on my powertrain warranty. In addition with 19212 miles I reported my drivers side window making an unusual noise. Dealership service department said no problems existed. At 49100 miles my drivers side window is completely unserviceable and now I'm told I will get a call with repair cost.
The contact owns a 2015 Chrysler Town and country. While driving approximately 60 mph, the rpms increased, the vehicle made an abnormal noise, and stalled without warning. The vehicle was pulled off the road and did not move when it was shifted into drive. The contact's vehicle was "pushed" by another vehicle to the contact's residence. The contact called ewald Chrysler Jeep Dodge Ram franklin at 414-427-2000 (located at 6319 S 108th St, franklin, wi 53132) and was informed that there was no recall. The manufacturer was made aware of the failure and referred the contact to the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 90,000.
The contact owns a 2015 Chrysler Town and country. While driving various speeds, the vehicle violently shifted gears intermittently. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 84,069.
Vehicle has 33,000 miles on it and needs a total transmission rebuild. It has been to 2 transmission specialists and 1 dealership and has had sensors and the tcm replaced and reprogrammed. It is still shifting erratically and will stall out regularly, usually in the middle of turns often leading to a stalled vehicle in the middle of the intersection acting like it's in neutral. Vehicle has to be shifted into park and then back to drive for it to reset itself. Very unsafe. Car does have a prior flood salvage title but it is from a open window that only affected the interior minorly, no damage under the hood. After the tcm was replaced it is throwing codes P0731, P0792, P1790. Was not throwing any codes prior to the tcm replacement 3 weeks ago. Issue also happens from a stop with no turn. Issues started summer of 2017 and have been getting worse.
Problems started at approximately 94,000 miles. Vehicle would buck, choke, sputter, with RPM fluctuations and sometimes stall out while approaching a stop. Took it in to the dealer who test drove it and could not get it to replicate. Took it in to another mechanic whom also could replicate the issue but suggested it was the transmission. Since I knew it was still under warranty, I needed the dealer to be able to confirm. No error codes ever fired. Vehicle was podded twice by the dealer. Problem was sporadic with some days not happening at all and other days happening 5+ times or it would almost stall every time I came to a stop. Finally able to get it to replicate about 3 weeks into the issues with a local dealer (not the dealer where car was purchased) and he suspected transmission but they were a month out with repairs. Appointment made with original dealer and again, service foreman could not get the car to replicate. I begged them to take it for a day and I'd pay for a rental to find out what was going on as we still had no error codes. At this point, the vehicle is at 95000 miles. The service manager took it out twice the day I dropped it off and nothing happened. The second day he was then able to get it to replicate 10-15 times! he confirmed it was the compounder in the transmission and it is covered under warranty.
The contact owns a 2015 Chrysler Town and country. While driving 70 mph, the transmission disengaged and the engine revved. The contact released the accelerator pedal and downshifted to a lower gear, which caused the transmission to return to normal. The manufacturer stated that the vehicle was not included in a recall; however, other vehicles were also experiencing transmission failures. The manufacturer was unable to assist. The vehicle was taken to wells motor company (1600 us hwy 27 S, avon park, fl 33825, (863) 453-6644) and diagnosed more than two days, but the cause of the failure could not be determined. The vehicle was not repaired. The failure mileage was 70,000.
The contact owns a 2015 Chrysler Town and country. While the contact was at a drive-thru atm, money blew out of hand. When the contact placed the vehicle in park and opened the door to retrieve the money, the vehicle accelerated in reverse. The the bank teller informed consumer vehicle was moving. On another occasion, the vehicle accelerated on its own and drove onto her front lawn. There were no warning indicators illuminated. The contact took the vehicle to don vance Chrysler Dodge Jeep Ram (285 highway w, marshfield, mo 65706, (417) 859-4600), but the mechanic did not show up and no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and no assistance was provided. The failure mileage was 76,831. Insurance claim number xxxxxxxxx and fca case xxxxxxxx included. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
I was driving down the highway and my van started to slow down sporadically and then just stopped moving all together. I was stuck on a busy road during rush hour. After being towed to a garage, I was told that I needed a new transmission because the pump had gone out.
Vehicle is only 3 years old and started making a constant clicking noise that would speed up with the speed of the car in addition to that the RPM shoots up butvehicle struggles to speed up, took it in to get looked at, the engine and transmission are going out and is going to cost more to fix than the car is worth. Also the air bag in the passenger head rest exploded earlier in the year while the vehicle was moving and was not in an accident, and the back passenger door will mechanically open but not shut. This vehicle has had an excessive amount of problems for only being 3 years old.
The transmission is giving a low pressure code P0868 in line with other recalls of this make and model. I am having to take the transmission into the dealer for service. The problems where notice in November of 2018 while the car was in motion.
The events described take place on the lot of an auto auction. On 11/27/18 a couple co-workers of mine approach me regarding looking at our security camera footage to see something in particular. We take a gander and what we see shocks us. A 2015 Chrysler Town and country looks like any other. When it was pulled onto the lot, they began checking it in. The vehicle had been running for about half an hour, it was parked, emergency brake pulled and the vehicle was put into park. My co-workers go into our garage, leaving the van idling in the lot. The security footage shows that, even though the parking brake was pulled and van put into idle, the van started rolling on it's own. It rolled itself all the way into another vehicle on our lot. When the van was found, it was no longer in park, but in either neutral or drive. The parking break, was no longer set. I can provide video footage upon request.
The vehicle was in motion turning on to another street and once foot was set to accelerate, it accelerated without any movement. Nor did it move forward nor reverse.
A D V E R T I S E M E N T S
- Houston, TX, USA