This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In May 2018, my van lost all power while driving on the freeway. The accelerator was pressed as I was driving on the freeway and the RPM just dropped straight to 0. I soon lost my power steering but was still able to get the car to the side of the road. I still had light/radio function. The car would not restart. I had it towed to a repair shop. They performed a diagnostic and replaced my tipm. The car worked after replacement.
In May 2018, my van lost all power while driving on the freeway. I was accelerating, and had complete loss of vehicle power but maintained electrical (lights/radio). My car was towed and I had a diagnostic performed. I had the total integrated power module replaced (tipm). Recently I have experienced intermittent issues such as windshield wipers acting uncontrollable, radio not functioning at period of times. Just last night (November 2019) my car lost all power again while driving and I ended up on the side of the freeway yet again. The same thing happened, the accelerator was pressed as I was driving on the freeway and the RPM just dropped straight to 0. I soon lost my power steering but was still able to get the car to the side of the road. I still had light/radio function. The car would not restart. I had it towed and it is my tipm yet again.
Chrysler 2014 -2019 Town & Country passenger vans are having numerous low compression problems on any or all cylinders in mid range mileage odometer readings ( ours at 87,000 mi.) shooting engine lights on..-after changing all spark plugs and the coil specifically on cylinder 4 that threw the engine light on...the mechanics are saying their is still more internal problems in these engines with low compression making the vehicles run rough at idle but problems will get worse as wrong mixtures of gasoline will create further emission problems and may result in the catalytic converters failing.... could you as the NHTSA research the extent of the problems and work on a recall "??" before the initial repair of cylinder 4 the car at hi way speeds did lose acceleration and caused problems entering hi speed hi ways situations...
This has been an off and on again occurence with this car it completely shuts down and I have visited the dealership often and they are turn me away for repairs and or fixing of said vehicle without throwing money at it. This is a safety issue and concern for my family as my kids ride in this car almost everyday. We need a reliable vehicle and we are getting no help from dealerships and this car needs to addressed.
- North Grafton, MA, USA
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The car was in motion driving and started to stop and overheat. We took it to get the codes looked at for the problem and the P0944 code is showing for hydraulic pressure unit loss of pressure. Which is specific to the reference number 16V461000 NHTSA recall bulletin powertrain automatic transmission.
While driving my car will seem like it pushes back as if the shifting gear is hold back. Now it started shaking to as I sped up on the interstate to the point were I could not put my foot on the gas. The shaking last about 5 minutes and check engine light is on. It also did not want to start right away.
In June the engine had to be replaced in my vehicle. In may, the oil container was replaced. Now in September the transmission is being replaced. Last year sometime, there were electrical issues addressed. Now the air conditioning in the back of the vehicle does not work. It seems we are totally rebuilding the Chrysler Town & Country 2015 all at substantial costs to me. While they are putting in a new transmission, they tell me that they are too busy to check the electrical issue and the air conditioning troubles. Yet I waited for nearly a month for a westchester dealer to replace the engine and they did not honor my additional insurance by giving me a rental vehicle - so I had no transportation. I have had a horrible time with the troubles, inconveniences and costs. Don't I have any rights here? I was driving my vehicle on narrow streets in a busy resort area - thank god it was very early in the morning because the car just stopped running with no warning. This turned out to be transmission on Sunday morning labor day weekend! I am still in the resort area paying for housing while they "fix" my transmission. Parts were to arrive yesterday Sept 10th but didn't arrive until early this evening. They are not sure they can have it fixed by Friday Sept 13, 2019. Last summer the electrical stability went bonkers. That was another issue. Also my vehicle keeps going down in value. I owe more on it than it is now worth. Documentation is with my vehicle which is currently undergoing transmission repairs. That is documentation of all of these repairs since making this purchase less than 18 months ago.
Transmission jerks after just 5-10 minutes of running the vehicle. In heavy stop and go traffic, it jerks and trembles, then shuts down after stopping. This is still happening even two months after it was repaired by the dealer.
The transmission pump needs to be replaced only a year after the transmission assembly was replaced. I was driving when the gears kept making a whining noise and weren't shifting as easily as before. Acceleration was longer and made merging in and out very dangerous. According to the Chrysler customer service department, my vehicle doesn't qualify for a recall repair even though the pump was recalled for this vehicle type and year.
While driving and after 5 to 10 minutes it starts to not automatically shift into orher gears as normal. I find that the RPM readings are between 5 and 6 while the vehicle will only go 30 to 40 mph. This happened on a highway with minimum speeds at 55 mph.
The contact owns a 2015 Chrysler Town and country. While the contact's wife was driving 50 mph, the check engine indicator illuminated and the vehicle lost acceleration. The contact attempted to depress the accelerator pedal, but the vehicle failed to accelerate. The contact managed to drive at low speeds to an independent mechanic who diagnosed that the power train failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The dealer was not contacted. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in any open recalls. The failure mileage was approximately 104,000. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
I reported issues with my transmission when the vehicle had 19212 miles on it. The problem reported has been hard shifting and hard down shift at stops. Problems occur in city driving conditions. Recently, now at 49100 miles, 2nd gear isn't kicking in. Dangerous in heavy traffic when rush hour traffic has the tendency to come to a stop and then go but if the vehicle doesn't shift to second gear. I need to pull over and shut the vehicle down and turn it back on and hope it will temporary fix. The service department at my dealership said I needed and oil change (recommended is 60K for transmission). I went ahead and paid for this service but the problem still exist in 2nd gear not shifting in. The dealer service advisor said my vehicle needs to re-learn my driving conditions. I'm weary about the advisors explanation and will find that at 60K powertrain warranty expiration. The service department will diagnose the problem at my cost. As it has occurred with my window motor/regulator. I reported a distinct noise when operating the windows at the same mileage noted above. No problems found. Today my vehicle is in the shop for the same problem but it's out of warranty and I will be receiving a call with the cost to repair it.
First reported my transmission concern at 19212 miles with the dealership service department. Hard shifting and slipped downshift at stops. At 49100 miles the 2nd gear isn't shifting in and requires for me to stop, pull over and start the vehicle again. The service advisor recommended a transmission oil change. But I continue to have a shifting problem and the advisor claims my vehicle needs to re-learn my driving habits. It concerns me to have this as an explanation when there is only 1 yerra/60K left on my powertrain warranty. In addition with 19212 miles I reported my drivers side window making an unusual noise. Dealership service department said no problems existed. At 49100 miles my drivers side window is completely unserviceable and now I'm told I will get a call with repair cost.
The contact owns a 2015 Chrysler Town and country. While driving approximately 60 mph, the rpms increased, the vehicle made an abnormal noise, and stalled without warning. The vehicle was pulled off the road and did not move when it was shifted into drive. The contact's vehicle was "pushed" by another vehicle to the contact's residence. The contact called ewald Chrysler Jeep Dodge Ram franklin at 414-427-2000 (located at 6319 S 108th St, franklin, wi 53132) and was informed that there was no recall. The manufacturer was made aware of the failure and referred the contact to the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 90,000.
The contact owns a 2015 Chrysler Town and country. While driving various speeds, the vehicle violently shifted gears intermittently. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 84,069.
Vehicle has 33,000 miles on it and needs a total transmission rebuild. It has been to 2 transmission specialists and 1 dealership and has had sensors and the tcm replaced and reprogrammed. It is still shifting erratically and will stall out regularly, usually in the middle of turns often leading to a stalled vehicle in the middle of the intersection acting like it's in neutral. Vehicle has to be shifted into park and then back to drive for it to reset itself. Very unsafe. Car does have a prior flood salvage title but it is from a open window that only affected the interior minorly, no damage under the hood. After the tcm was replaced it is throwing codes P0731, P0792, P1790. Was not throwing any codes prior to the tcm replacement 3 weeks ago. Issue also happens from a stop with no turn. Issues started summer of 2017 and have been getting worse.
Problems started at approximately 94,000 miles. Vehicle would buck, choke, sputter, with RPM fluctuations and sometimes stall out while approaching a stop. Took it in to the dealer who test drove it and could not get it to replicate. Took it in to another mechanic whom also could replicate the issue but suggested it was the transmission. Since I knew it was still under warranty, I needed the dealer to be able to confirm. No error codes ever fired. Vehicle was podded twice by the dealer. Problem was sporadic with some days not happening at all and other days happening 5+ times or it would almost stall every time I came to a stop. Finally able to get it to replicate about 3 weeks into the issues with a local dealer (not the dealer where car was purchased) and he suspected transmission but they were a month out with repairs. Appointment made with original dealer and again, service foreman could not get the car to replicate. I begged them to take it for a day and I'd pay for a rental to find out what was going on as we still had no error codes. At this point, the vehicle is at 95000 miles. The service manager took it out twice the day I dropped it off and nothing happened. The second day he was then able to get it to replicate 10-15 times! he confirmed it was the compounder in the transmission and it is covered under warranty.
A D V E R T I S E M E N T S
- Martinsville, IN, USA