This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Chrysler Town & Country. The contact stated that while driving, a noise occurred that was coming through the vehicle vent driver side front door and smoke was coming through the vent switch. The contact also stated that on the driver side by the third-row seat the cigarette power supply caught on fire. The contact coasted to the side of the road and took a beach towel to smother the fire for it not to spread and burn his left hand but did not seek medical attention. The contact was able to drive the vehicle home. The vehicle was not taken to a dealer and the manufacturer was not made aware of the failure and given a case number [xxx]. the failure mileage was approximately 64,700. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Sliding right side door opening by itself (mostly happening overnight), rear lift gate has opened by itself twice (so far), driver's side sliding door has opened by itself once (overnight). I shut the power switch to it off, but it's still happening. So far, that has not happened while the vehicle was on or in motion. I worry about if I'm away and it happens that someone could steal articles from my van. The engine temperature has been running high lately, with a smell of antifreeze. I had the radiator flushed and thermostat replaced, but it's still running hot. It does this mostly when it's idling, even in cold weather.
The vehicle's entire electrical system shut down one day upon starting in my garage. It was still driveble, but there were no working electrical components. I took it to an excellent independent shop and they were unable to diagnose the problem, and said it needed to go to a Chrysler service center. Chrysler determined that the blind spot sensors had failed, which is a $2000 repair. We inquired as to whether the sensors could be bypassed and were told they could not. We were then told, both by the original shop and the Chrysler service center, that this would happen again, most likely within the next 50K miles, due to the location of the sensors being under the bumper immediately behind the rear tires. In that spot they take the brunt of the elements kicked up by the tires, which after prolonged exposure causes them to fail. They are not able to be cleaned effectively because they are located within a cavity that cannot be reached. I then called a body shop to see whether we could add some sort of cover to the cavity to prevent the debris from hitting the sensors, and was told this was not possible. The body shop, the original shop and the Chrysler service center all told me independently that this was a design flaw and a safety issue in the vehicle that existed in model years 2011-2016, and was later corrected when Chrysler redesigned the Town and country into the pacifica. We live on a dirt road and now have a six year old vehicle that is a ticking time bomb for this exact issue to continue to occur for as long as we own it.
I recently purchased this vehicle, within a few days the car completely froze, unable to start the engine, I must say the temperature was normal about 70 F. there were no check engine lights on, nothing I could do to start it up worked. I simply waited for help that never showed up. Today, wed Feb 26th, 20, it has happened again, the same thing, the engine wouldn't start up, I must say without any engine lights on..I waited for 45 minutes and the engine started running like normally does. I am afraid to be stranded away from the nearest repair shop, or it may happen again in the middle of the night. I would really appreciate it if you would look into this mechanical. Problem. I must add, I replaced the car battery yesterday 2/25/20. Please note this problem happens when I'm stationary, without the car moving, no warning lights on.
The contact owns a 2014 Chrysler Town and country. The contact stated that while driving at various speeds, the windshield wipers operated independently while the switch was in the off position. In addition, the instrument panel was also inoperable. The contact mentioned that the windows failed to operate intermittently at times. Kunes country Chrysler Dodge Jeep Ram of Oregon 601 gale St, Oregon, il 61061, was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the issue. The approximate failure mileage was 82,000.
- Dixon, IL, USA
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The passenger side sliding door lock stopped functioning trapping my child inside. We had to move the vehicle due to where it was parked as we could not exit on the driver side door. The door actuator jammed and pulling the door handle would not release the lock. After forcing the lock actuator to release the actuator still acts up and makes a buzzing sound. This appears to be a common issue on the 2014 through 2016 Town and country as I've encountered hundreds of other posts about this same issue. Had there been an emergency it would have been impossible to exit the vehicle on the passenger side for the rear passengers.
The blind spot indicators failed and shorted out due to water intrusion. The sensors are located in the rear bumper with the connector/opening facing the rear wheels with no protection allowing water and salt, etc. To penetrate the seam on the sensor as well as the connection to the harness. It caused our back up warning system and blind spot detection system to stop functioning, and shorted out the sensors causing them to drain the battery overnight every night (making the vehicle unreliable and unusable), and causing the alternator and battery in the process. It took three shops, $1,500 and two months just to identify the cause of the problem (after replacing both alternator and battery). Once the root cause was identified, the dealer offered a repair for a mere $1,600 (replacing both sensors, harness and module) and stated that it is a common issue and happens on virtually all of these vehicles because there is nothing preventing water from entering these sensors.
My car is just shutting off while going 60mph on the highway. Just shuts off while in park, remote start, driving. Will do it at 20mph, will do it at 60mph. Once it shuts off, I loose power steering.
Passenger sliding door is buzzing any time the car is unlocked remotely, using a switch, or a button. Now continuously buzzes any time a door or door lock is activated.
The airbag light on the instrument panel will randomly illuminate and ding as if the airbag has failed. This happens at random and under no specific circumstances while driving on the road. This concerns me for the fact I fear the air bags will not deploy if an accident occurs.
The contact owns a 2014 Chrysler Town and country. The contact stated that the blind spot monitoring system failed to alert when a vehicle was at the left or right of his vehicle. The contact also stated that the reverse system did not alert when a vehicle was approaching on the left or right. The contact also stated that the diamond square icon on the exterior mirrors associated with the blind spot monitoring system failed to illuminate and make a warning sound. The vehicle was taken to watson ludington Chrysler (3632 West us highway 10, ludington, Michigan 49431, (231)-845-3900), but was not diagnosed or repaired. The manufacturer was contacted and provided case number:[xxx]. the approximate failure mileage was 100,000. Consumer stated when backing his vehicle and another vehicle is approaching a loud noise was released. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'),
My van started experiencing times when it would not start. At first I thought it was the starter and then after a few minutes of trying it would start. It was not the starter. This went on for several weeks and then I noticed that if the door was open it would start, then if I jiggled the wires in the door it would start. After a awhile that wouldn't make it start. I had to have it towed and the key was left in the ignition and as the tow truck driver was getting ready to put the vehicle on the truck he slammed the door and it started!! we thought it might be the wiring harness in the door so we removed it and it worked perfectly while it was out. We then replaced the wiring with oem parts and then the problem started happening again. It was intermittent and would always start if you slammed the door until 2 days ago and now it won't start at all. The repair shop says it is throwing 40 codes and that it needs a new tipm just to see what is wrong with it. It costs well over $1000!!! and it may not fix it.I know that Chrysler has had recalls for the tipm in the past and quite obviously they have not fixed the problem!
The contact owns a 2014 Chrysler Town and country. While driving various speeds, the vehicle stalled without warning. The vehicle was taken to performance Chrysler Jeep Dodge Ram centerville (95 loop rd, centerville, oh 45459, (937) 434-9500) where it was diagnsoed that the wireless ignition node was faulty. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Alternator failed prematurely, but out of warranty. All other models in this year range with the same engine and alternator were recalled, but this model was excluded from that recall. However, same engine and same alternator. Still failed prematurely. Related recall 14V-634. Chrysler refused "good-will" reimbursement since my VIN was not included in the recall.
Sliding door lock actuator is poorly designed. The motor is cheaply made and has burnt out twice in the past year on the right side of the sliding door. When the motor in the actuator burns out it causes the door to seize without warning and you can no longer open the door. This happened without warning when we needed to get our young child out of the vehicle in a hurry and could not open the door. We had to have a body shop make the repair to even open the door on each occasion as the door lock seizes and you cannot unlock it manually or operate handle. Upon discovery of the issue we looked online only to discover forumns of many Town and country owners have the same issue. This is a safety issue because in an emergency or collision the door will not be able to open and thus passengers become stuck inside the vehicle.
Passenger side sliding door door will open and close normally but when it gets hot outside the door will not latch when it closes. Door sounds like it is constantly trying to latch shut. It will continue to do this while driving and randomly start and stop again.
Suspension rattles, shocks and struts rattle, having trouble starding engine on often, remote start fails with no indication of low battery, engine stalls before starting. Check engine light on, airbag light on.
A D V E R T I S E M E N T S
- Traverse, MI, USA