This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable for over a year. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 03/10/15 updated 10/8/2015
I bought a 2014 Chrysler Town and country in August 2014. I took the van in for a squealing noise 20 days after I bought the vehicle sat there for an hour at the dealership and then they come to tell me they could not hear the noise. The van stop making the noise in October 2014 however it almost cost me and children our lives. We were driving down a very busy highway where we live and the engine stalled and just quit lost all power I was able to get out of the road thank goodness or we would have been smashed because it was 8:00 a.M. work traffic. I then called the dealership right away and made an appointment to bring the van in to have it seen about. I took the van in and was called a few days later and they told me they could not duplicate the issue very frustrating. My van has stalled several more times after that and has been at the dealership for 3 weeks now and they still say they cannot find the issue. Also, I was in the parking lot of a store and turned into a parking place and the engine just shut off it took several minutes for it to start back up. I have contacted Chrysler on this matter and they go with what the service department says and if they cannot duplicate the issue they tell me to come get it. I am now going to turn this over to the lemon law department because I do not feel safe in this vehicle that was purchased new and only has 7,000 miles on it. Not to mention this is the second brand new vehicle I have purchased from this place and the first one the transmission went out at 6,000 miles. I need some help someone please advise me on what I need to do. Also, I have wrote a letter to Chrysler stating the problems I am having and certified mailed it and the only response I got was I will send to someone else.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 3/3/15 updated 03/26/15
- Jackson, TN, USA
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I received a recall notice June 11, 2014 concerning the rear quarter window switch. I took it to the dealership in July and was told that the replacement part was not available. The dealership disconnected the rear quarter window switch. They said they would call me when the replacement part came it. I have called numerous times since then. Each time I am told the replacement part has not come in. I received a 2nd recall notice January 9, 2015. The part is still not available. I bought the vehicle new. I have been denied full use of the automobile because the manufacturer cannot provide a replacement part.
The contact owns a 2014 Chrysler Town and country. The contact received notification NHTSA campaign number: 14V234000 (electrical system) however, the part needed for repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The vehicle had not experienced a failure.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
We were notified of a potential issue with the rear quarter vent switch many months ago and had the switch/window disabled. It seems like a part should be available after 6+ months given that newer models of the same vehicle are not subject to the recall yet the design has changed very little. While this might seem to be a minor issue, it was significant enough to issue a recall and the NHTSA should take some action to ensure that Chrysler responds to a recall in a more timely manner.
The contact owns a 2014 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Purchased new 2014 Chrysler, Town & Country van..notified Aug, 2014 to do not use rear vents due to potential fire hazard. P25/NHTSA 14V-234. Why no new repair after this length of time..new cars 2015 being sold without problems. What is my compensation for no use of this feature that paid I extra.
The contact owns a 2014 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Chrysler Town and country. The contact received a notification for recall NHTSA campaign number: 14V234000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the issue. The contact had not experience a failure...updated12/30/14 updated 01/12/15
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer was made aware of the issue. The contact had not experienced a failure.
There was a re-call for my vehicle. Something to do with the rear window switch catching fire. I brought it to my Chrysler dear for a service and to resolve the recall issue. I was quite surprised to hear there was no fix and all they could so was dis-connect the switch. When I asked when they expect the fix to be ready, they laughed and said the last re-call took over a year. How can this happen" how does a vehicle manufacturer not have a fix for a problem that can cause a fire in a vehicle? isn't that the reason for the re-call to get the problem fixed" these re-calls are becoming to frequent and the auto manufacturers have decided it cheaper to not fix the problem and inconvenience the vehicle owners.
While out of town (200 miles from home) and stopping for a brake, I exited the car. I retrieved some personal belongings and accidentally put my hand on the door lock switch. While closing the door, I noticed that the key fob was still on the console, but it was too late to stop the door from closing. Despite statements in the manual that with a keyless ignition system, it was not supposed to be possible to lock the door with the fob inside, the doors remained locked. The horn did not beep and the doors did not unlock in accordance with the manual. Eventually, I located the Chrysler service number through google on my cell phone and called for assistance. Chrysler called for a service truck to see whether it was possible to gain entry into the car. After about an hour from locking the door, a service truck arrived and the operator was able to unlock the door. If I had not had a cell phone, there would have been no way to either search or make a "help" call. More importantly, had our grandchildren been with us, they would have been locked in a relatively hot, vehicle and we would have had to break a window so they could escape. The person on the Chrysler line seemed to have no interest in the problem other than to call a service truck. This is not the first time I've had a problem with the electrical door locking system. Previously, I'd made 3 complaints to the dealer regarding a failure of the driver sliding door to lock. I even sent the dealer a video of the door lock failing to properly operate (I still have the video and emails to the dealer). Chrysler should be required to warn all purchasers that their system, on occasion, does not prevent the doors from locking while the fob remains in the car. They should also be required to inform all owners of any smart phone application which would unlock the doors.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign id number: 14V234000 (electrical) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was notified of the delay and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact did not experience a failure.
I had park the van so I could get some gas. I got out to paid for the gas and spoke to the attendant for a few minutes. Walking back to the van where I left it by the gas pump the van was rolling into a 2004 Ford Explorer. I couldn't believe what had happen. Well of course I call local police and I got a ticket and I wasn't in the van. This was a renter van, went the next day told them what had happen. The agent informed me that it would be taking in for service. Well here it is middle of Oct. And have not heard anything about why the van roll by itself. The only thing got was a bill and it is paid. Please look into this matter and see if you could solve this matter.
The contact owns a 2014 Chrysler Town and country. The contact received notification of NHTSA campaign number 14V234000 (electrical). The manufacturer had exceeded a reasonable time for repair. The dealer disconnected the driver door switch in June of 2014. However, the dealer advised that the manufacturer had not provided the new switch and they did not know when the part would become available. The vehicle did not experience the failure. Updated 02/02/15 updated 6/8/2015
A D V E R T I S E M E N T S
- South Palm Beach , FL, USA