This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the hwy suddenly I felt the steering very hard and I am losing speed. I pulled to the side of the hwy which was very hard, hard to stop (no brakes). I asked my mechanic and he told me to put in park or neutral and start the car, after it happened 2 more time, so two weeks after the last one I took it to the dealer but he could not replicate the problem. No repairs made and I am very scared to drive.
Almost in accident after car would not stop properly. Found out that all 4 brake rotors needed to be replaced at under 12,000 miles. 3 independent auto mechanics diagnosed and determined that the level of damage had to be from factory and not from normal wear and tear. Chrysler acknowledged damage but denied fixing under warranty and repairs had to be made at owner expense. Chrysler will not reimburse, and is denying problem existed and my exist with others.
I was pulling into a parking space in a busy shopping center. Fortunately I was parking in front of a grassy area where there were no parked cars or people present. As I slowly pulled in with my foot on the brake, my car accelerated in an abrupt manner up into the grassy area. It would have kept going but was stopped by an icy mound of snow. My foot never left the foot pedal. I am only five feet tall and I have small feet. The gas pedal was no where near my foot. The speed the car accelerated at was frightening. My 11-year-old son was in the car with me. Several people tried to shovel me out of this spot to get my car off the hill, but they were unsuccessful because the snow bank was all ice and they could not shovel it. I had to get my car towed out of this spot because it was stuck on the snow bank which was the very thing that stopped the car from going farther in an uncontrolled way. The dealership checked the codes and nothing came up. My car was not doing anything strange before this event and is not doing anything strange now which is even more frightening because it feels like a ticking time bomb that can repeat this event without any warning whatsoever. I will be calling Chrysler after writing this complaint.
I had several times after I was stopped, if I released my foot off the brake pedal, momentarily, then when I tried to catch the brake again, it was frozen, locked and I couldnt brake again and the car rolled back.
I started feeling a weirdness in my brakes when I went to stop normally at stop signs, when coming up to cars & stop lights, and just basic braking while turning into parking lots, driveways, etc. No slamming of brakes just normal braking. The brakes seem to start braking then they have a slip slip feelin, like it is giving out and then catching again. They found its not the ABS kicking in also. I thought at one point I wasn't pressing down enough so I tried pressing harder to make sure it was pressed down enough and it still continues to do this. I had other people drive my car and they also felt this slip slip of the brakes when stopping. It used to be once in a while but now it is constant. I have had it into the shop for this issue at 2 different shops 2 times each place total of 4 times now. Nothing is done. They say they are fine. But it has gotten worse and I am afraid that they will just not stop us and not brake the car when we stop and we will end up in a major accident. My car is at 20000 miles now and I feel like they are still trying to keep having me go back and they still say brake are ok because brake light has not gone on. I cant stand it and I am now afraid when I drive it. What is there to do? Chrysler is not doing anything except giving me the run around from dealership to dealership.
On August 7th, 2015 I was driving our 2014 Chrysler Town and country on a highway in springfield, mo from Texas, with my three children with me, going about 65 mph, when a car cut in front of me. When I pressed on the brakes, they went all the way to the floor. Pressing on the brakes did not slow the van down in any way. I couldn't swerve to the left being there was an 18 wheeler so I was forced over to the emergency lane & grass. Towed to a local dealer. We explained to dealer that Chrysler has been the only people to service our brakes, including brake fluid. My husband never opened the brake reservoir at anytime being we had always had it serviced at Chrysler. He did however change the engine oil one week prior to our out of state trip. During these few days we were going between the Chrysler customer care and the dealer. After we told the dealer of our self- oil change of only engine oil, suddenly about 3 hours later, the Chrysler customer service rep informed us that the dealer had told them, that somehow the brake oil became contaminated and it had to have happened in the last 7 days. Chrysler refused to cover costs under warranty, they found their way out of paying for their brake failure.
I got into the car which had been parked on a hill. The front of the vehicle faced upward. I turned on the engine and put my foot on the brake. (at that moment I didn't notice that the brake was stiff). I switched gears into drive and it slowly slid backward down the hill. My foot was on the brake the entire time. I pressed harder without any reaction from the brakes other that a grinding noise. The car did not slow down but gained momentum as it rolled down the hill and crashed into a parked car. Due to the fact that it was a slow motion accident, I had time in which I double checked that there was nothing under the brake and that I was indeed pressing the brake and not the gas. I have a dashcam video if you need. My husband was able to duplicate the problem: Whenever the car is cold and on a steep hill with the front of the car facing upward, the brakes stiffen up as if the engine is off and you pump the brake and it is hard. I have notified Chrysler who is opening an investigation. I so far haven't heard back from them.
Subject vehicle (2014 Chrysler Town and country van, vehicle 2) was involved in collision accident with 2005 Ford mustang (vehicle 1). Vehicle 1 pulled out from a stop sign to turn left onto 4 lane thoroughfare with a large truck turning right onto street where vehicle 1 was stopped. Vehicle 1 driver's view of traffic was hindered by turning truck. Vehicle 2 was in the inside lane passing the truck. Vehicle 2's right front corner collided with left front corner of vehicle 1 at full vehicle speed since driver of vehicle 1 did not see vehicle 2 pulling out around truck in time to brake. Vehicle 2 driver side steering wheel airbag, driver side knee airbag and passenger side airbag all deployed. Driver was the only person in vehicle 1. driver of vehicle 1 sustained extensive abrasions and bruising of both legs from the knees down and of one foot from the force of the knee airbag. The knee airbag also prevented the driver from pressing on the brake pedal to stop the vehicle since the airbag was between her feet and vehicle brake pedal. The vehicle traveled 3-4 car lengths crossing into the oncoming lanes before coming to a stop against the curb on the opposite side of the street. The knee airbag appears to be a safety issue causing more injury than what would have been sustained without it and also hindering driver access to the brake pedal to stop the vehicle. The steering wheel airbag deployment did not cause any bruising or noticeable injury to the driver other than minor soreness in the chest. The passenger side airbag also deployed and broke the front windshield.
A D V E R T I S E M E N T S
- Miami, FM, USA