This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear passenger door is stuck in the locked position and cannot be unlocked manually or with the fob. This is dangerous if children in the rear seats would need to exit the vehicle.
When vehicle is exposed to consistent sunlight and heat during the spring/summer months, the driver's side power sliding door will not latch properly, causing the door to repeatedly try to latch itself shut. This occurs when opening/closing the door, and also while the vehicle is in motion. For example, if the door is shut properly, and the vehicle goes over a bump or something disrupts the ride, the door will think it is open, the warning light comes on the dashboard, the interior lights activate and the electric latch motor will repeatedly activate until the van thinks the door is closed. Even when parked, I have returned to the vehicle to find the door trying to close itself
Drivers rear sliding door is in a locked position and it can not be opened. The dealership said it was a malfunctioned door lock actuator. Its the same part as the 2015 and up actuator that Chrysler extended the warranty on to replace the faulty part. My van falls under the mileage limit, but will not be covered because its a 2014. My opinion is, if the part was found faulty for the 2015 and is the same as the 2014, then the 2014 part is also faulty and should be covered.
The passenger side sliding door made an awful noise when closing and since then will not lock. It occasionally makes noises like it isn't closing properly but then does close. This happened about 2 weeks ago but we have not had it checked for repair as I feel this is a safety issue that should be addressed by Chrysler since my research has shown it is a very common complaint with Chrysler sliding doors as well as expensive repair. We are worried about the security of not being able to lock our vehicle as we frequently travel and even sleep in it.
When hot, the drivers side passenger door does not latch. Multiple people have made comments about the same issue (many for the 2014 model) through various forums. No known solution exists. Would like NHSTA to see if/how many other complaints received as this should be a recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Atlanta, GA, USA
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Right passenger sliding door has trouble latching when the weather is hot. For the past three years, every time the weather turns hot the sliding door acts up. It will close but won't completely latch unless you push hard on the back of the door, and even that doesn't last. I'll be driving down the road and randomly it'll unlatch and try to relatch with the door ajar alarm on the dash. I fear that the door will open on its own with my children in the back. But this only happens in the heat of the day. Many times I will hear my car alarm going off when I'm inside my home because it's trying to relatch itself.
Right side passenger door will not open even when unlocked by push button or by pulling on handle. Can only exit side left side door, the traffic side. This could be dangerous as children or adults may exit out into traffic. The vehicle is available for inspection. Called the dealership and they said only 2016 models were under recall. They said this is a known -??actuator problem-??. They would not examine vehicle unless I paid a fee. This occurred without warning.
Driver-side sliding passenger door cinch motor keeps activating when it is hot outside. Usually when above 85 degrees and the direct sun hitting the side of the van. Sometimes runs continually for one to two minutes. Sometimes after locking doors alarm will go off on its own. When driving down the road door ajar light and chime will come on also interior lights will flash. No issue in colder weather. Happens all summer long.
Right sliding door would not open, electrically or manually. Passengers where trapped inside until another door was opened for them to exit. The problem has been inspected and repaired by an authorized Chrysler dealer. There were no warnings of failure.
Passenger side sliding door malfunctions when the temperature is above ~80 degrees F. It refuses to latch and cycles open-shut, open-shut, indefinitely, sometimes while the vehicle is in motion. Discovered that by pressing hard on the body panel behind the malfunctioning door, the cycle can be disrupted. Has been an issue for 3+ years. Local Chrysler dealer will fix it for $1000 + and acknowledges that it is a common problem.
Passenger side sliding door makes a loud grinding sound when shut. Often times the door won't shut completely. Other times it will not open (i.e. it's stuck shut). In either case it is not safe for the passengers. They could either fall out because the door isn't shut while the vehicle is in operation. They could also need to exit the vehicle quickly due to an accident, but be stuck because the door won't open. This issue has been occurring for at least 4 years. I've been waiting for the manufacture to issue a recall to fix it because my understanding is it is very expensive to fix but am taking it into the dealership next month to get it looked at.
When vehicle is exposed to consistent sunlight and heat during the spring/summer months, the driver's side power sliding door will not latch properly, causing the door to repeatedly try to latch itself shut. This occurs when opening/closing the door, and also while the vehicle is in motion. For example, if the door is shut properly, and the vehicle goes over a bump or something disrupts the ride, the door will think it is open, the warning light comes on the dashboard, the interior lights activate and the electric latch motor will repeatedly activate until the van thinks the door is closed. Even when parked, I have returned to the vehicle to find the door trying to close itself.
The passenger side sliding door will not latch when the weather is hot, over 80 degrees. Now when I drive the alarm bell of the door being open has started going off. Worried the door will open while driving putting my children im danger.
When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.
On warm days, the sliding door on driver's side will not latch when it closes. The door constantly tries to latch shut. After the van has been sitting in a garage, out of the direct sunlight, it is able to latch shut again. This opening and closing occurs while the vehicle is in motion and stopped. Furthermore, there is a seat right next to the door. Thus, this is a safety risk because the unlatched door poses a risk of injury or death during a collision or accident. The Chrysler dealers have not able to solve this issue and there are countless instances online of other van owners reporting the same issue. This is well, documented issue that the manufacturer cannot explain or solve. Please recall the van before someone dies.
In warm weather my drivers side power door will not latch- the motor keeps cycling. Also, when I hit a bump the car will chime, interior lights come on and the open door light will engage ad if the door is open. This has been happening for approximately 4 years and I cannot find a solution. It is only an issue a warm weather (above 70 degrees). Chrylser has not been able to fix the issue. I conducted an internet aearch and it appears that I am not the only owner with this problem.
I bought a 2014 Town and country from moran Buick dealership in September 2020 by February 2021 I had to replace components in my drivers side window twice due to failure and the window falling in my door. Also noticed a huge oil spot on driveway went to have it checked out and was toild my oil filter housing cracked and it on back order over 4 month. Looking online this is a huge issue. How can I feel safe driving my family in this vehicle with oil leaking out constantly.
Sliding doors have difficulty opening and closing on both sides. Plastic covering breaks off every time the doors open/close, leaving exposed wires on the outside of the vehicle.
The contact owned a 2014 Chrysler Town and country touring van. The contact stated that the vehicle was parked in the driveway of his home and vehicle suddenly burst into flames. The flames quickly engulfed the entire vehicle. The fire department was contacted and put out the flames. The contact did not receive either a police or fire department report. The insurance company totaled the vehicle along with another vehicle that was parked in the driveway as well. There were no injuries. The manufacturer was contacted and they sent a letter directing the contact to work with the insurance company to settle the claim. The dealer was not contacted. The failure mileage 115,000.
A D V E R T I S E M E N T S
- Madison, WI, USA