This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact 2013 Chrysler Town and country. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that the instrument panel flickered during the failure. The contact stated that intermittently the vehicle failed to start. The vehicle was taken to roberson motors located at (3100 ryan dr SE, salem, or 97301), where the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 75,000.
Car dies/stalls at random when moving. Have been going 70 mph down the rd and it has happened. When this happens it causes us to lose powered steering. This is extremely dangerous! it has stalled/died at various speeds. Sometimes soon starting the vehicle will die right away. Alternator has been replaced and that is not the issue.
I was driving and the van shut off and lost all power when going 60 mph. I lost control off the brakes, power steering, all electrical and engine power was gone.
The engine seizes without warning. It simply shuts off. This effectively limits both the breaking and the power steering. This is dangerous as there are no warning light indicators, no audible notifications, no error codes. Going 70 mph we were nearly killed when the motor died and we lost our breaking and steering ability. This has happened on multiple occasions with no rhyme nor reason. Long trips or short, fast or slow, interstate or in town. It needs to be addressed as this is a major issue. A cursory glance at internet forums will reveal that mine is not simply an isolated event.
When driving vehicle, engine suddenly dies and most times will not start. Engine will sometimes start and most times will not. Further investigation finds that fuel pump relay is not always working. This is extremely dangerous when this occurs while driving and steering and braking become very difficult.
The contact owns a 2013 Chrysler Town and country. The contact stated that when inserting the key in the ignition switch, they key would not properly turn causing multiple attempts until the vehicle was able to start. Livonia Chrysler Jeep located at 30777 Plymouth rd, livonia, mi 48150; phone number: (734) 525-5000, was contacted by phone and the contact was informed to have the vehicle taken in to have a diagnostic test performed. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 90,000.
For weeks car would not start in the mornings before work or after being parked for several hours. Car battery needed to be boosted/jumped in order to start, after a few weeks of this battery drained, bad battery (had to purchase new battery and told this was the issue.) even with the new battery car would not want to start after being parked a few hours or overnight, especially in very cold weather. Car cranks but not start until after several tries of turning would start to run then shut off after a minute then would start after a few times of stalling or turning off. Car has stalled and/or refused to start several times with my children in the vehicle leaving us stranded a few times and inconvenient and unsafe for my 4 and 5 year olds, especially my 4 year old who is a type one diabetic. Car has had difficulty accelerating and has stalled on major streets and highways and I have required roadside assistance on three occasions in the last two weeks concerning this issue that I have taken my vehicle to three different mechanics and all say the fuel pump relay and one said possibly the fuel pump or fuel pump relay and there is a history of this issue with this vehicle and there have been recalls in 2012 concerning the same issue and part the fuel pump relay, however there has been no recall for the 2013 Town and country yet the Jeep Grand Cherokee and Dodge Ram already offered recalls for the same issue and year. Many people with the 2013 Town and country are experiencing the same issue with the fuel pump relay and we should be offered a recall as well for this faulty part which is dangerous because it can cause a vehicle to stop and /or not start at anytime.
My engine light keeps appearing after almost 3 years of owning this vehicle. It usually occurs when I turn on the heating system and have already been in motion for awhile. Typically while driving on the highway. The last occurrence was city driving but again when the heating system was turned on. I have my vehicle at the shop again and the mechanic is saying it is something regarding the oil. Something about a vacuum. I also assume there is something wrong with the electrical system. Within the first few days of owning my vehicle it was back at the dealership for 2 weeks. The radio always turns off on it's own and some of the dash components. Which it still does almost 3 years into owning this vehicle.
Having issues with the wireless ignition module. Buttons on the remote either don't work or don't work right. Also associated buttons in the vehicle, either don't work or don't work right. There was S recall on the 2008-2010 models of these same vehicles, for similar problems. There may not be a recall now, but there may be one soon. I can't wait forever on a recall, I'm going to have to get this fixed when I have the cash to do so. Don't know if any other way to deal with it. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
For the second time in about 4 years, the left rear door has failed unexpectedly. The door is used normally and just stopped working. We stopped at a store and the left rear door did not work at all. It had worked earlier in the day. There is no damage to the door and nothing happened to the door to believe it would be the cause of the failure.
The contact owns a 2013 Chrysler Town and country. While driving 35 mph, the vehicle stalled without warning. The contact veered the vehicle to the shoulder of the road, turned the vehicle off, waited for approximately five minutes, turned the vehicle back on, and all the warning indicators illuminated on the instrument panel. The contact stated that the vehicle experienced the same failure intermittently. The contact managed to drive the vehicle to an independent mechanic, but the cause of the failure could not be diagnosed. Palmen motors Dodge Chrysler Jeep Ram (5431 75th St, kenosha, wi 53142, (262) 671-1935) was contacted and stated that the totally integrated power module needed to be replaced. The contact referenced NHTSA campaign number: 14V530000 (electrical system). The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.
My vehicle shuts down randomly. I can be going 55mph, 45 mph, 35mph, 25mph, 10mph, at a stop light, as well as turning, it has happened during any and all of those. No turn signals, power steering, brakes. Been happening months. 1 dealer and 2 mechanics cannot find any issue. Occured 7 times today in a 3 mile round trip.
Van will shut off while driving between the speeds of 20 to 40. No warnings or signs just stops running. We have had the van scanned and no codes or issues the tech had us replace the batter but the issue is still occurring and with more research on the web this is a common problem with no solution. This is happened multiple times and is very dangerous. We purchased the van used and there seems to be no recalls for it.
This is the second time this issue has occurred while driving with my family. The first time, my wife was taking a left turn and the vehicle completely shut off. We towed the vehicle to the shop, and no codes popped in the diagnostic system or anything. They suggested changing spark plugs, cleaning filter, etc... $450 later. Today I was driving the vehicle (after buying a brand new battery) going around 40-50 mph, and the vehicle shut off completely. Thank god I was able to pull off the road. There are no computer codes, and I'm not sure what to do. This isn't safe, and it's scary to drive.
I'm not sure what exactly happened, the vehicle is pending investigation. I attempted to stop the vehicle, pressing the brakes down as hard as possible, and the vehicle wouldn't stop. The other vehicle was hit from behind at a light I was probably going around 40 mph. Also, when we first bought the vehicle it had a habit of turning off while driving. Finally got that fixed. It turned out to be the master power cylinder or something like that.
2013 Chrysler Town & Country touring van. To our surprise, shortly after owning the vehicle it would randomly just shut off all power while driving on the road or expressway. The first time this occurred we were on I-75 when all power stopped, the quickest thought was to put the van in neutral and restart the vehicle. We began to attempt to problem solve and kept zoning in on the fob and ignition area. My daughter and I were driving trying to re-enact a time it had stalled when I had gone over a speed bump. I began to tap the fob and it completely lost power and shut down. Each time the fob was tapped the power would shut down. (we took video on our phone). We were elated to finally have an answer. My son in law who is very savvy in automobiles and researching on line found there were over three hundred (300) complaints for this exact issue'a 'faulty ignition switch'. we had taken this vehicle in to two reputable car repair service centers, one being a Chrysler dealer and neither could duplicate the problem. Once we targeted (solved) the issue, I took it to my reputable service center who confirmed it indeed was a 'faulty ignition switch'. I felt the need to express my heart as this is/was a very disturbing situation to be driving and randomly without warning have this van completely shut down in very busy day to day traffic. Also during all this my husband unexpectantly passed away as we were trying to find a resolution for this, fortunately I persevered to solve the problem as no one else could figure it out. I am hoping you will take into consideration my plight for restitution for the emotional, physical, financial and most of all the safety distress this situation has had on my life. I hope Chrysler will stand by its superior quality and standards. I have high regard for the minivans through the years as this was the third one we have owned.
The telematics module goes bad in these models. Loosing all gauges and wiper control without warning. This often results in costly diagnostics that leave the driver in an unsafe vehicle. The vehicle will still drive and operate. This can happen in motion or stationary.
The sliding door track fell apart and wires are hanging out of the door. The control panel for the windows is not working. One of the rear seatbelts are stuck. There is a delay in the starter. The air bag lights are always on.
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