This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Chrysler Town and country. The contact received a notification for NHTSA campaign id number: 14V234000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
More than six months ago, I received safety recall notice number: P25/NHTSA 14V-234. This notice addresses the potential fire hazard caused by defective rear quarter vent window switches. I have requested that the dealer repair or replace the switch on four occasions. The response has always been "we cannot get the repair parts to fix the condition". the dealer also said that they usually just disconnect the switch instead of repairing the safety defect. I find this answer totally unacceptable, and want my vehicle repaired as soon as possible. Please advise me what the next step should for correction of the safety recall issue.
The contact owns a 2013 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system). The contact stated that the dealer unplugged the vent switch seven months ago and the recall repair part was not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V234000 (electrical system). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
- Allegan, MI, USA
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Uconnect drops calls in cold weather. Radio module fails to turn on in cold weather. Problem has occurred on 7 different occasions despite radio module being replaced three times so far. Currently vehicle has white module screen with spider webbing, intermittent radio, no back up camera working, vehicle unsafe to drive.
The contact owns a 2013 Chrysler Town and country. The contact was advised by the dealer that the vehicle was included in NHTSA campaign number: 14V234000 (visibility, electrical) however, the part for the repair was unavailable. The dealer made a temporary repair to the rear vent windows to make them inoperable due to the parts not being available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was notified of the issue. The approximate mileage was 32,000.
Multiple times windshield wipers began going and warning lights flashed inside the car and windows went down with out being powered and doors open and shut by themselves. Three times the car engine spontaneously shut down while driving losing power steering and brakes. Had it to multiple dealers - no code on the computer system so no one would do anything to fix it. Frequent conversations with customer service for Chrysler... nothing they can do. We've been instructed by Chrysler to keel a journal every time our car shuts down while driving... that's their solution. Even with this journal (assuming my family continues to survive the shut downs where we lose control of the brakes and steering while moving down the road) if there is no code Chrysler will have no solution.
The contact owns a 2013 Chrysler Town and country. While driving on the highway at an unknown speed, the contact smelled a burning odor inside the vehicle through the air vents. Even when the air conditioner was off, the burning odor was still present. The dealer was unable to diagnose the cause of the failure. The manufacturer was not notified. The approximate failure mileage was 46,224.
While driving into the dark going approximately 65 mph in the rocky mountains the headlights and all light in the car went out. It was raining and the windshield wipers were going. The lights were on automatic setting. The wiper setting was adjusted on the control and all the lights went out including the headlights and all of the interior lights. Approximately 5 seconds later after moving the wiper switch around the lights came on. The lights all went out again approximately 1 minute later went the wiper switch was adjusted. We then tuned on the lights on the light control and the headlights remained on. The problem was when the automatic light setting was on.
The contact owns a 2013 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system); however, the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
Shortly after encountering a rain storm, where we needed continuous windshield whippers, all interior dash lighting and gauge lights were extinguished and remain so for an extended period of time. Since that time, when ever the whippers are in use for 3-4 minutes the dash lights simply shut down regardless of exterior lighting conditions. Exterior head lights and running lights continue working. This problem seems to happen quicker now that in late May. This problem makes driving at night a challenge as speed gauges and fuel gauges are no longer visible when whippers are in use. Two separate Chrysler dealers simply can not diagnose a problem or a cure.
The contact owns a 2013 Chrysler Town and country. The contact smelled a burning odor inside the vehicle and noticed that the control for the rear power windows malfunctioned. The vehicle was not repaired and the manufacturer was not notified. The failure mileage was 8,000.
While parked in my attached garage, some function of the car's electrical system turns on and drains the battery. A boost/charge is required to enable the car to start. The car is now in for the fifth time for this condition (11,097 miles) and the dealer has had the car overnight for a total of 22 days so far. I am unsure how long they will have it this time. My concern is a fire may occur in the vehicle due to an overload condition that may cause my house to burn down and a possible loss of life.
My 5 year old daughter was climbing out of the driver side power sliding door when she must have bumped the button to close the door. It closed on her head just behind her ear and kept pressure on it without releasing. My wife had to jump out and firmly push the door open to dislodge her head. She had an indentation on her head and a good sized bruise...not to mention she was terrified and screaming! we are so blessed that it wasn't her neck that got stuck in there. I did a little research online and have found videos where people put things like pencils and blocks of wood in between the door and the pillar and the door snaps them like they are twigs. This is terribly unsafe! Chrysler needs to do something about this. Very disappointed!!!! what kind of family vehicle is this"?"
The contact owns a 2013 Chrysler Town and country. The contact noticed a burning smell from the rear of the vehicle. The fire department reported to the scene and noticed that the electrical outlet that was located on the rear driver's side was melted. The vehicle was taken to the dealer for diagnosis however, the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 242.
The contact owns a 2013 Chrysler Town and country. The contact stated that while driving 65 mph, the lane departure warning system light illuminated and remained illuminated but there was not an object near the vehicle. The contact also stated that the sunroof could not be opened. The vehicle was taken to the dealer for inspection and they stated that they could not determine the cause of either failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 1,500.
HVAC is three zone automatic control intermittently all vents on driver's side only starts blowing in cold outside air first noticed when driving on Pennsylvania turnpike in 0 degree weather legs numb with burning, stinging chill glass fogs and doesn't clear with cold outside air blowing took to dealer 4 times for repair and was told they could not fix and it was Chrysler's problem Chrysler's field representative told me Chrysler was aware of problem and is working on it but there is currently no fix (3/14/2013) he is referring me to Chrysler's lemon law department. Chrysler and dealer refused to take the van back or exchange it.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA