This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In August of 2014 I received the recall notice #P25/NHTSA 14V-234 in reference to the defect of the rear quarter vent window switch. On 08/13/14 I took my vehicle in for the repair, I am still waiting on that repair. The dealer advise that there were no parts available to service my vehicle and stated they would contact me when parts are available; I am still waiting for that call" so the calling starts on 9/17/14, I called the service dept. They advise no parts. Same results on 10/17, 11/17, and 12/17/14. On 1/6/15 I receive a second notice on the recall so I called again on 1/9/15 and again the service department man says" no parts from Chrysler. I advised them I find it hard to believe that they issued this recall and after 5 months there are no parts to fix this switch. I get a song and dance routine and he advised he'll call me when the parts come in. I think this is unacceptable and bad customer service from both the dealer and the manufacture if this is really the case. V/R, [xxx] last 8 characters of VIN [xx] notification code #P25 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received a recall notification for NHTSA campaign id number: 14V234000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact stated that NHTSA campaign number: 14V234000 (electrical system) had exceeded a reasonable amount of time for repair. The dealer stated the part needed was not available for repair. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.
The contact owns a 2013 Chrysler Town and country. The contact stated that NHTSA campaign number: 14V234000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part needed for the recall repair was not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
- Loxahatchee, FL, USA
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The contact owns a 2013 Chrysler Town and country. The contact received a notification for NHTSA campaign id number: 14V234000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign id number: 14V234000 (electrical system) and stated that the parts needed were not available. The dealer was unable to specify a date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
Drivers door rear window switch could start a fire was disconnected its over 8 months waiting its a lease van long time waiting with no window use family of seven so dearly missed.
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 42,000.
The contact owns a 2013 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V234000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact stated that the notice for NHTSA campaign number: 14V234000 (electrical system) was received in July of 2014. The vehicle was taken to the dealer who disconnected the vent window switch. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to perform the remedy were not available and no estimated timeframe of receiving the parts could be provided. The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received a recall notice for NHTSA campaign number: 14V234000 (electrical system). The vehicle was taken to the dealer who disconnected the function for the vent switch. The contact waited for several months to schedule the recall repair. The dealer and the manufacturer were unable to provide a timeframe or date to schedule the recall repair. The contact had not experienced a failure.
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
TL-the contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced a failure related to the recall but the specifics were not available. The manufacturer was made aware of the failure. The failure mileage was 31,428. Djr
TL-the contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure. Djr updated 03/24/15 updated 9/17/2017
Regards Chrysler recall P25 / NHTSA 14V-234. Recall was initiated around June 2014. Repair parts were not then available, so a notice was issued to simply disconnect the affected switch, disabling the rear quarter vent switch. We did that. Now, we have received a second important safety recall notice from Chrysler to take the vehicle to the dealer for switch replacement. But, the dealer now says the part may be available in April 2015, nearly a year after the initial recall notice. This does not, I believe, "...remedy the defect within a reasonable time..." ps - was unable to make this form work on internet Explorer 11 / windows 7. it performed satisfactorily on mac safari 7.1.2.
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Have received two notices of important safety recall P25/NHTSA 14V-234 the problem is listed: " rear quarter vent window switch on vehicle may overheat if exposed to liquid moisture. An overheated rear quarter vent window switch may cause a burning odor, smoke, or a driver's door fire without warning" I has been several months, I have received two notices, and the dealer does not have the info from Chrysler. What is a reasonable time for this repair?
A D V E R T I S E M E N T S
- Florissant, MO, USA