This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town and country. While driving at any speed, the vehicle slowed down and gradually accelerated. The manufacturer was made aware of the failure and referred the contact to the dealer (cornerstone Chrysler Jeep Dodge, elk river, mn, 763-441-2300) for diagnostic testing. The technician diagnosed that the fuel pump relay was faulty and was not under recall. The failure recurred and the vehicle was not repaired. The failure mileage was approximately 114,000.
The contact owns a 2011 Chrysler Town and country. While attempting to start the vehicle, it failed to operate. The vehicle was towed to autonation Jeep (16300 w colfax ave, golden, co 80401) where it was diagnosed that the power train control module needed to be reprogrammed. The vehicle was repaired; however, the failure persisted. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was towed back to the dealer where it was diagnosed that the battery needed to be replaced. The battery was replaced twice, but the failure recurred. The contact stated that the vehicle failed to operate with the key, but not with the remote. The vehicle was towed to the same dealer where it was diagnosed that the instrument cluster panel and the fuel pump needed to be replaced. The vehicle was repaired but, when the technician tested the vehicle, it misfired. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
Tipm (totally integrated power module) failure. Symptoms include fuel pump not running, or running irregularly. Vehicle will not start, vehicle stalls soon after starting. This part is common to several models and causes problems across model lines. It has since been redesigned, and the dealership is installing the "new" module in our vehicle at my expense.
From what I've researched my problem is with the tipm. Several months ago I started having problems with starting the vehicle. Push to start nor key would start the vehicle after several attempts. Then all of a sudden it would start. Dealer found no codes to diagnose and claimed they could not reproduce it. Dealer flashed something but did not make a difference. A month ago, the car stopped on a major highway, I was fortunate to be able to make it to the shoulder. Had it towed. Diagnosed as fuel pump getting no power. They replaced the fuel pump. Still having intermittent issues with starting. Now, with no warning the vehicle justs shuts down completely as if no power. Radio, everything goes dead for a fews seconds. Then radio, lights come on with no intervention. Car cranked up both times. Has done this twice in the last two weeks. Someone will get hurt or god forbid, killed if Chrysler does not stop lying and take care of this defect. Consumer's should not be forced to pay to replace this part.
- Independence, MO, USA
Search CarComplaints.com for these popular complaint phrases...
I was driving and the engine shuts off then I stopped and tty to restarted and fail. It has the fuel tank almost full, the starter was clinking but it was not running.
Van would not start from it's parking place at a car wash. Message came up "accessory or ignition on". I had it towed to an auto repair shop. Diagnosed as failure of the tipm (total integrated power module). This shut down all power to the vehicle including fuel pump, computer, steering, engine, and whatever else. Good thing it was parked when it failed, for had I been driving I would not have had any control of the vehicle, according to the mechanic.
This complaint is to address a problem with the fuel pump relay located within the total integrated power module (tipm). Our 2011 Town and country has had numerous issues with not starting because the fuel pump isn't getting power. We have had issues with the vehicle shutting off during operation. Now the vehicle will not start at all.
On Nov 10, 2016 our 2011 Town & Country had a fuel pump relay failure (relay is internal to the total integrated power module (tipm)). The vehicle was stationary, but if the vehicle had been moving when the relay failed the vehicle motor would have stalled causing a loss of power steering and power brakes. This problem is similar to NHTSA recall no. : 14V-530 and NHTSA recall no. : 15V-115. Please re-investigate Chrysler Town & Country fuel pump relay failures.
My complaint is the tipm module just like many Dodge and Chrysler. And Chrysler thinks they can pick and choose who they reward an recall too. This is a faulty part on all Chrysler for several years and they know it! but when I get done with this class action law suit I am about to start I hope all paying Chrysler and Dodge customer get money they deserve!
The contact owns a 2011 Chrysler Town and country. While driving approximately 20 mph the vehicle seized. The vehicle was towed to a dealer where it was diagnosed that the totally integrated power module and the fuel pump relay needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,050. Updated 02/03/17 updated 7/3/18
We bought our certified used van in may of 2012. In June of 2012 the alternator had to be replaced, as the battery light came on while driving on the highway. Within the first year of ownership it started having weird quirks: The rear heating system would come on while driving with the temperature controls off, the previously closed windows would be rolled down, and sliding door would be open upon returning to the locked van. In November of 2015 the key fob had become so sensitive to the touch that just a slight bump would make the lock indicator honk sound. We took it into a Chrysler dealership in December of 2015 and a new key fob and software update stopped the honking, the sliding doors opening and the windows rolling down. The heating system continued to turn on by itself. In July 2016 the van started being hard to start. We had it towed to a garage in Michigan, where we were visiting, and we were told the code was a security issue between the fob and the starter. We drove it to a dealer in Michigan who could not duplicate the problem. Difficulty starting the van started again in October 2016, especially after a cold night. On October 31, 2016, while the van was off in the driveway I heard a noise like a vacuum coming from under the van. When I went to unlock and start the van it was dead. After having the battery replaced, the mechanic friend who replaced it heard the noise and said it sounded like the fuel pump running (while the car was off). The garage we took it to found that we had a faulty totally integrated power module (tipm). Some research has show us that this is a common problem for Jeep/Dodge/Chrysler vehicles that causes airbags to not work because the fuel pump runs constantly. The heating system turning on is also a symptom of this. Why if some Jeep/Dodge/Chrysler vehicles have a recall for this part are they not for all models?
The issue began with our van frequently requiring more than one attempt to start the engine. This progressed until we were unable to start the van at all. I feared it was a bad fuel pump and the local dealer came up with the same diagnosis. After a few days we were informed that our van was ready to be picked up. We arrived at the shop the next morning only to find that the car wouldn't even start. Apparently our Town and country had a bad tipm which caused the fuel pump to burn out. Total cost for the tipm, fuel pump, and labor was over $1600.
The car has a defective totally integrated power module (tipm). This module has caused the van not to start and the engine has stalled during driving. The module has a fuel pump relay on a ckt board that is defective. The relay also stuck closed and heated up the battery and drained it. The only way to start the vehicle, is to cycle the key multiple times until you here the fuel pump running. The vehicle has been to the dealer many times for the no start problem. This vehicle is an accident waiting to happen, with the engine stalling and the fuel pump shorting the battery. Also another defect is the power sliding doors, the wiring will burn and break. This causes the doors to become stuck open and will not close. When you are on the road with the doors stuck open, this is not safe. The doors need the wiring replaced with a heavy duty wire.
Bought the van in 2011 and since then, the vehicle began to having problems starting in 2014. I pressed the start button, but the engine would not turn over. After several hundred tries, it would start. This happened 20 times since then and the dealer does not know why. Today, 4 Oct 16, the vehicle will not start at all. I'm a deployed service member and my wife and three children use this van. The faulty ignition system will leave my family stranded. I researched this and there is a recall for other models with the same tipm system, however, there is not one for the Town and country. There are hundreds of owners experiencing the same problem. Please have Chrysler admit there is a faulty tipm and that this needs to be recalled.
I believe my issues started when my battery was dead after being shut off upon my arrival to work, within 3 1/2 hours. Battery was charged and started and made it home. 3 days later, without any notification of an issue through the onboard computer notification system, vehicle would not start. Tries to turn over, and did start after a lot of different efforts about 7-8 times(by fully depressing gas pedal when it would turn over to start and maintain rpms 3-4000 for a minimum of 5-10 seconds) and now will not start at all. After last attempts to start, and vehicle not running, you can still hear the fuel pump operating and smell of gasoline. Battery drain was noticed with 24 hours, and dead with in 2 days. When vehicle had started and able to drive a short distance, it would shut off while driving, or shut off upon stopping for a sign or red light. This is dangerous situation, as I am trying to take my 4 year old daughter and teen age son to school when this happened. I have been without a vehicle for over a month now, as this started 8/18/2016. Have lost work time and put my job in jeopardy, as I am in sales and need my transportation. I do not have the time to be running back and forth to dealers to only find out they know nothing to fix this recurring problem with their Chrysler vehicles, nor the thousands of dollars to spend on them trying to "guess" at what the issue is. Vehicles should be fixed if Chrysler actually knows what will fix it, or buyout the vehicle plus 5+% so people can replace this awful vehicle. In the meantime, GM financial still expects monthly payment on a vehicle that is worthless.
Faulty tipm led to fuel pump to not engage and car would not start. Had to have tipm replaced at cost of $1,341.15. At the time the car would not start it was in the driveway however we had previously had it shut down while driving on a city street.
Vehicles was parked in driveway went to start vehicle and it will not start, vehicle will turn over and act like it, is not getting fuel. If vehicle sits for some time eventually it will start 3-4 times and then issue will occur again. Vehicle started with no problem the previous day, problem occurred without any warning, no check engine light displayed on dash. When vehicle is off fuel pump can be heard still running with ignition off and battery has to be disconnected in order to stop fuel pump from running and not drain battery. Battery is brand new, fuses have been checked and are in good condition. In researching online I have found others to have the same issue but have not seen any recall. Was able to fiind possible temporary fix by using a fuel pump relay bypass but have not tried this option.. I have called and spoken to be Chrysler service department and have been told that it here is no recall and all I can do is have car towed to them and let them check it out. I would think with recall they have done on Jeep and Dodge protects there would be something they can tell. Same issue has occurred with the Dodge Caravan which is basically the Chrysler town N country. Please help!!!!!!!!!
A D V E R T I S E M E N T S
- Big Lake, MN, USA