This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had electrical issues since the beginning of buying our vehicle brand new. Most recently the engine stalled while driving 25mph, engine light came on and flashed before the engine stalled causing power steering to fail. I took it to the dealership and was told they could not find an issue. The following week, on 3/16/18 they did an oil change and air filter change, again did not find any issues. On 3/19/18, as I was driving my 3 kids to school, the battery light came on and I lost power steering. I almost crashed with the kids in the car due to this issue. I ended up driving it back to the dealership and was told the power belt was completely off and the alternator was not attached to the engine as it should be. The brackets that hold the alternator on, was gone. This was the 3rd time this month I have brought this vehicle in, was told multiple times there was no issue. Now we could possibly have to replace the engine block.
I have 60K miles on my vehicle and the blind spot detectors have stopped working. My mechanic indicated that this issue should've been on recall a long time ago! damage was caused due to salt, water, dirt and road grime. Now because of normal conditions on my state I am being quoted at near 2K to fix an issue on a an I have personally put 20K miles on. So disappointed I will likely never buy Chrysler vans again!
We have had numerous time when the van will not start. The engine sounds like it is trying to turn over but nothing happens and the engine light comes on. After numerous attempts the van starts. When it has been taken in to the Chrysler dealership they are unable to diagnose the problem due to the code being resolved. More importantly the van stalled while driving 70 mph on the highway. Lights, radio, fans all worked but the engine just shut off. Chrysler dealership stated they couldn't find the issue and put a new battery in. After picking up the vehicle is stalled again going 30 mph in town. Again van was towed to the dealership and again was told the codes were resolved so they were unable to figure out what was wrong. They state that they see there are a lot of electrical codes but that they are unable to read them because they have been resolved. Vehicle has 144000 miles on it and has regular maintenance done.
Tipm, I have had tons of problems with my van since I purchased. There is no telling how much I have spent of the years on repairs. Come to find out most of my repairs were not necessary. They all came from the faulty tipm. I can't believe this has not been recalled. The issue it causes is unbelievable. The stress and inconvenience this has caused me and my family is more than I could ever imagine. I'm out thousands of dollars on repair bills and now I find out that it will be another $1,300 to fix this. I have been having issues for years!!! when I would take it in they would treat the symptoms not the problem which I'm just finding out is the tipm. If this would have been properly diagnosed while under warranty than no big deal, but of course it was not. I have been driving and all of a sudden by brakes don't work, I turn on the van start to drive and it won't shift I have to pull over and turn off the van then restart it. Sometimes it wont start just sits there like it wants to start. The fuel pump is now constantly running. I'm sure that's not safe at all. The engine hours are twice what the mileage says it should be. Hum guess that's cause my engine is running all the time. That would be because the tipm is flawed.
The contact owns a 2011 Chrysler Town and country. While driving approximately 50 mph, the vehicle stalled without warning. The vehicle was able to coast to the side of the road. The contact was able to restart the vehicle and resumed driving. In addition, all the door locks unlocked independently, the radio functioned independently, and the tire, traction control, and ABS warning indicators remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the tipm needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and informed the contact that they never heard about the vehicle having that type of failure. No assistance was offered. The approximate failure mileage was 155,000.
- Towanda, KS, USA
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The contact owns a 2011 Chrysler Town and country. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The contact stated that the failure was intermittent. The vehicle was taken to rairdon's Chrysler Dodge Jeep Ram of marysville (16610 smokey point blvd, arlington, wa 98223, (360) 653-5664) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
The contact owns a 2011 Chrysler Town and country. While driving approximately 10 mph, the alternator failed and the vehicle stalled. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the alternator failed and produced a reverse voltage, which caused the ECU to be destroyed. The vehicle was repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 77,000.
The contact owns a 2011 Chrysler Town and country. The contact stated that the key was unable to turn over in the ignition and the vehicle failed to start. In addition, the automatic start fob failed to function for more than two years. The dealer (stew hansen Dodge Ram Chrysler Jeep, 12103 hickman rd, urbandale, ia 50323, (515) 331-2900) stated that the vehicle was excluded from a manufacturer recall and that the tipm needed to be replaced. The manufacturer stated that the vehicle was excluded from a recall, but provided no solution. The VIN was not available. The approximate failure mileage was 70,000.
While driving, my van had an electrical meltdown starting with my seat warmers not staying on. It continued with gauges malfunctioning, headlights and stereo shut down. Followed by a complete shutdown of the vehicle. It was determined that the alternator went out but also fried the electrical system resulting in needing the tipm and ECM replaced. I suspected the tipm as a problem several months earlier when the van would not start regularly but if you continued to push the start button it would eventually start. It also completely shut down once while driving but then came back up after a couple seconds. My mechanic thought it was the starter. Chrysler has recalled the tipm for my make, model, and year but somehow has skipped my VIN. A lawsuit was also settled in 2015 with regards to the tipm and the vehicles not starting. I believe Chrysler should expand their VIN numbers to include all vehicles listed in the years included in the lawsuit. In addition, Chrysler should be financially liable for all repairs necessitated by the manufacturing/design defect that causes the electrical failures.
Van would not start, only crank and crank. Towed to repair shop and fuel pump was replaced. Next day van had starting problems again. Van was taken back to repair shop. Mechanic was unable to solve problem so van was towed to a Chrysler dealership. The Chrysler dealership was also unable to solve problem and van was returned back to me. Again the van would not start, I tried the tipm bypass idea found online. The van has ran ok since, only having troubles when very cold. The van only has 87000 miles and a very well maintained history. I am scared this van will fail and seriously hurt someone. The cost for a new tipm is very expensive and I don't know if this will even fix the problem. I have already spent $900 on a new fuel pump and have the same problems. Please help
The fuel pump relay inside the tipm (fuse box circuit board fuel pump relay) the vehicle would not start sometimes and died a few times out driving it out on the highway. I bought a new relay and had it solder in to my tipm and it works great now then a engine light came on and it say's it's not communication with my PCM then it's working again. Vehicle runs great now and starting. I hear Chrysler 2011 Town and country vans are having a lot of problems with the same issues but no recalls on the tipm box modules.
Transmission slipping, occasionally does not shift out of 1st gear when excellerating from stop light or sign. Back driver side door sounds like electric snapping loudly from it when in gear and excellerating. This has happened many times.
The contact owns a 2011 Chrysler Town and country. The contact stated that the ignition failed to start the vehicle. After several attempts, the vehicle finally started. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to a local dealer (hendricks hover automall, 1626 montgomery hwy, hoover al 35216) where it was diagnosed that the keys needed to be replaced. The keys were replaced; however, the failure recurred. The manufacturer was not notified. The failure mileage was approximately 55,000.
The car is having major issues with the fuel pump continuing to run. In the last 30 days it is not wanting to start in the morning. I have read on this issue and Chrysler has had several hundred complaints about the tipm being bad causing the fuel pump to continue to run or the van not to start on cold mornings. This has also cause the van to stop running while you are driving the vehicle down the road.
The fuel pump relay failed. The fuel pump relay is much smaller than the industry average, and the contacts overheated. The relay randomly failed multiple times while driving. The problem was intermittent, and the vehicle was functioning normally by the time it made it to a service facility for testing/repair. The relay on this particular design is integrated into the fuse box, which Chrysler calls a totally integrated power module, or tipm. The design makes it prone to failure because of the size of the relay (too small for this application) as evidenced by the recall for Jeep that use the same wiring.
Vehicle stalls out coming to a stop. It is getting worse by the day. I have to put it in park to start it back up. I am concerned that I will be rear ended. I understand the durango has been recalled for the same issue. Specifically the tipm is faulty. Why have they not recalled all models?
I believe that the tipm fuel pump relay is causing the issues. It has left the fuel pump on when the engine and power was off with the key out of the vehicle. It has many time cranked without starting, while stationary with the engine cold and also while hot. Last night it shutoff the engine while driving down the highway followed by cranking without starting.
The contact owns a 2011 Chrysler Town and country. While attempting to start the vehicle, it failed to operate. The vehicle was towed to autonation Jeep (16300 w colfax ave, golden, co 80401) where it was diagnosed that the power train control module needed to be reprogrammed. The vehicle was repaired; however, the failure persisted. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was towed back to the dealer where it was diagnosed that the battery needed to be replaced. The battery was replaced twice, but the failure recurred. The contact stated that the vehicle failed to operate with the key, but not with the remote. The vehicle was towed to the same dealer where it was diagnosed that the instrument cluster panel and the fuel pump needed to be replaced. The vehicle was repaired but, when the technician tested the vehicle, it misfired. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
Car will not start from "park" occasionally. Lights will work, gauges will work, starter will not crank to turn the engine over. This usually occurs when vehicle is at normal operating temperatures, after driving to the store and turning it off. Then trying to start car when leaving store. After two to seven tries, starter will work and engine starts.
This car has difficulty starting. The battery was checked, replaced and it still happens. Also, the car will stall when going between 20-30 miles per hour. It is a very scary situation.
A D V E R T I S E M E N T S
- Farmington, ME, USA