This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As stated previously, I had to have it towed because it would not turn on when I put the key in the ignition, mickey's garage told me that when they unplugged the battery and let it sit for little it started up, but they could not fix it, because they said it would do it again, that it should be checked out by a Chrysler dealer. It stop on me in the family dollar parking lot.
Our 2011 Town & Country started having starting/stalling issues about 3 months ago - mind you there is only about 81K miles on the vehicle. The dealer first replaced the power module in September, then the issue returned only to be causing more electrical issues. The car was taken back to the dealer and it was explained then that they had to replace the power module due to a faulty relay. This is the exact same issue that other Chrysler/Dodge vehicles of the same year are being recalled for. The stalling was dangerous as it happened while driving. This has been a very costly problem without a recall being issued - although vehicles using the same engine and components are being recalled. Please help escalate this.
Ever since we got the car, it has had problems. We knew that it was a used car but didn't expect all the problems. The check engine light turns on all the time and the radio stops working. Currently we are having problems with the fuel pump. We were told that that was the problem and there was a recall on the 2012 & 2013 Grand Cherokee relay pump. Also the radio seems to be failing again. We were wondering if you could check that and more since there seems to be more people with the same problems as us.
On November 14, 2019 I was traveling with my 18 year old son to detroit metro airport. We were entering the entrance ramp of I-94 & us 23. We were traveling at 65mph. As I was merging onto I94 traffic, my 2011 Town & Country lost all power. The car completely shut down. I was unable to steer the car, brake the car. I was fortunately not involved in an accident. I am noting that the only key(fob) on the key ring was the key fob it self. Prior to this incident (past 8 years we've owned this vehicle) we have never encountered such an incident. The van did require a tow and we are currently waiting on the problem that caused this incident from the Chrysler dealership in saline, mi (lafontaine Chrysler Dodge Jeep Ram saline) phone # 1-866-593-6805. The reason I'm filing this complaint is due to noticing several thousand similar incidents from various chat forums. The key fob seems to be a point of interest as to why the vehicle all of a sudden loses power and shuts down in the act of driving. Please do not hesitate to call or email me for further information or questions regarding this complaint. Phone: ([xxx], email. [xxx]). information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving our 2011 Chrysler Town & Country ltd. On a city street, the vehicle lost all power which almost caused us to have a severe accident as there was traffic ron front of and behind us.. because of this, we lost power steering and power brakes. My husband and I were driving with 3 of our younger children in the van. Thank god my husband was able to manually turn the steering wheel to get us off of the main street into a driveway. He also had to severely stomp on the brakes to get the van to stop. This problem was caused by the tipm. The circuit for the fuel pump is faulty within the circuit board. This seems to be a recurring issue with Chrysler vans, not just the durango & Jeep. This needs to be recalled as soon as possible before someone gets killed. We were on the highway just the day before and this would've been deadly had it happened driving at 65/70 mph.
- Philadelphia, PA, USA
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This vehicle quit while driving but was able to restart and drive to a parking spot and now wont restart do to failed (tipm) thoroughly integrated power module failure to supply power to fuel pump. After further investigation & diagnosis many similar Chrysler products have same issues, or recalls this needs to be a safety issue recall?
Vehicle cranks, starter sometimes stays engaged for extended period of time, but fails to start due to fuel pump relay failure in total integrated power module ( tipm/fusebox). Sometimes will start, run, then die. After multiple attempts, will finally start, stay running. Known issue across multiple fca models and years. Can progress to failure while going down the road. Repair cost ~$1000. I view this as a safety issue worthy of a vehicle safety recall and find it reprehensible that despite all of reports regarding failure, no recall has been issued.
Intermittent start has lead to various electrical related burn ups such as battery, alternator, starter relay, fuel pump and ignition. Problems started in October 2018 with roughly 79,000 miles with van randomly shutting down during driving or failing to start after arriving at a destination. Chrysler dealership in murfreesboro, tn replaced ignition as there is a current bulletin on that particular part. However, it did not resolve the issue and van would not even start to leave the property. Dealership told us they could not get the problem to repeat and said we made the issue up. After several more parts burned out and every mechanic was clueless, we contacted fca customer support this week. The case manager told us to take it to another dealership. Which we have done. Then the case manager told us there will likely be no issue with the vehicle as they will persuade the service department to leave the issue undiagnosed so there is no record of an issue and no reason for them to intervene. The van most recently stalled while in drive two weeks ago and has failed to start since we brought it home. There are no codes stored. All mechanics not affiliated with Chrysler believe the problem to be a manufacturer defect with the fuse box, otherwise called the timp. It can be replaced with a refurbished unit and we are told will likely continue to fail and burn up vehicle components. Repair bills add up as well as the continued risk of complete vehicle failure while in gear. This van was supposed to be a family vehicle. But has failed and become dangerous. We can obtain all records of aaa towing and all repairs as well as the initial documentation from a Chrysler dealership who replaced the ignition but failed to diagnose the real issue. Chrysler needs to step up. Don't wait for a death from a lock up in gear! please help us!
The vehicle will not start sometimes (the starter cranks but won't start) but then starts a few minutes later and you have no clue why, and sometimes the lights come on while parked at the house and then turn off. Other times the vehicle cranks up but will not start and after releasing the button it keeps cranking up for about 20 seconds? sounds like some problem with the firmware for the totally integrated power module (tipm) which is the gateway or distribution box for nearly the entire electrical system in late-model Chrysler products. Because of the intermittent nature (I have been experiencing this over more than 6 months and it will not repeat at my mechanics location) it is very hard to diagnose totally. The engine seems to be starting to run a little rougher than it used to also. I have over 125,000 miles with the vehicle and it has always worked great until this intermittent problem started. I also wake up my neighbors at different times of the night when the horn starts going off at random times. This one problem has been occurring since the car had about 20,000 miles and I attributed it to the key fob but I am not so sure. I have talked to Chrysler who keeps telling me that there is no recall so if I go in I have to pay to get it fixed while I think it is an engineering design problem that should be fixed at no cost. The date below reflects the latest instance but it has happened a lot during the past few years.
All dash alerts flashed (at times independently or together, wipers came on, speed gauge indicators moved wildly). There was no correlation to timing, speed, etc. As to the events. Approximately 5 months earlier the backup camera stopped working. I was told by a dealership that the radio needed to be replaced. Had the radio replaced. Had the tipm replaced, still having the same problem, nothing has changed. Presently, at the dealership where I have been told they will have many hours involved in diagnosing the problem? have read the 165 complaints which are the same as what I am experiencing. Still leaning toward the tipm replacement is also defective.
Vehicle has plastic 'fob' and not a traditional key. This vehicle intermittently (while stationary) fails to crank the starter. I've been told that this problem is widespread with 2007 - 2011 Chrysler Town & Country vans. I found no recall. Is there an investigation? problem has occurred scores of times in past 6 months.
On my driver side the sliding door does not open, not remotley or manual. The light at the overhead button to open the door with come on sometimes but will not open the door either. I can hear a clicking sound trying to open the door with the remote but it still will not move at all.
Vehicle started but would not shift out of park. Had to override the shift lock. Took to automotive repair where they found multiple codes related to the brake light switch. Cleared codes and replaced brake light switch. Still showed codes related to brake light switch. Found system had 3 amp draw running battery low and traced it back to the tipm. Found draw was present when ignition switch is removed from the loop. Replaced the tipm module and programed to vehicle. Found wiring issue to the tipm that needed replaced
Passanger side sliding door will not lock. The lock itself is stuck in lock position. But it will not move by any power device. And will not budge by manual. All doors will lock but that one. There are many youtube videos showing this issue. Saying it is the actuator.
Van has had a few times where it will not start, you can turn the key all the way to the on position, all the lights/radio and air will come on but the engine fails to start, does not make a noise. After a few tries it will start. Recently the key got stuck in the on position to start and the engine tried starting 4 times while stuck in that position before it finally started and almost quit. Did not dare to turn vehicle off due to the possibility it would not start. Research states the tipm is the cause of this along with multiple electrical issues. This should be recalled.
In motion at 70 mph on I75 my tire pressure system indicated a flat tire. Becoming distracted and trying to quickly get to the shoulder almost caused an accident. Once on the shoulder the tire pressure went back to 39 psi. While keeping an eye on it all 4 tires would fluctuate from 295 psi to 0 psi setting off a audible warning every time it dropped below 30psi. Since this electrical problem began two weeks ago I have been having issues with the vehicle starting, once to the point where I was stranded and have to have it towed. The mechanics could not find anything wrong because it started for them. They did let me know that the tipm has been known to cause all these issues and that Chrysler was aware of it but not doing anything. It is a safety concern when random components and diagnostic sensor start going off at random while driving down the interstate. Being potentially stranded with multiple small children can also be a safety concern in my honest opinion.
My van has an electrical glitch where all the dadh components will flicker and the gauges will go up and down repeatedly and every couple days the car will completely shut off (no power steering, no gas) we have put it in the shop at least 5 times and the Chrysler dealership said they cant duplicate the problem and there for they cant do anything. The dealership also said they dont have enough complaints to look into what the problem is. I am hoping that Chrysler will fix their mistakes
Van will be driving when it stalls up, instrument cluster goes crazy lighting up and needles bounce back and forth. Took it to a mechanic they couldnt find anything wrong with it. I have seen a lot of other owners having these same issues.
A D V E R T I S E M E N T S
- Simpsonville, SC, USA