This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The van has drained a new battery in two days. Dealership claims they can't find the problem even though there is a known problem with their room's from this model year. I have suggested they look at the fuel pump turning on even though a key has not been used to start vehicle and to look at the wireless ignition node module. Seems I have to do the investigative work and incur all the cost. Dealership has had my vehicle for over a week now.
Fuel relay on tipm is faulty resulting in not starting and stalling while driving. It is very dangerous that this problem has not been addressed by a recall.
Apparently Chrysler has a problem with their tipm from years 2011 to 2013. I just had to do a fuel relay bypass on my 2011 Town and country because they did not tissue a recall for all males and models with this problem. They should not be allowed to refuse because all models most likely used the same tipm.
My car has been out of commission for about 2 months off and on. The auto shop that I send it to has replaced the fuel pump 4 times before zeroing in on the problem which apparently is the tipum, an electronic piece. After doing research on the internet, there is a recall on this piece for issues involving the fuel pump stopping operation while the vehicle is running. This recall does not effect my car, but this exact problem is affecting my car. I'm wondering what's going on there and if there have been other reports of this. Thanks for your time, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Flagstaff, AZ, USA
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The contact owns a 2011 Chrysler Town and country. The contact stated the vehicle failed to start without warning. The contact was able to start the vehicle once it was jump started. The vehicle was taken to an independent mechanic where they diagnosed the failure as the battery, alternator, and wiring harness failure. The vehicle was then taken to dick hannah Jeep (3517 ne auto mall dr, vancouver, wa 98662) where a diagnostic test was not completed due to the contact only wanting parts placement information. He then took the vehicle to an independent mechanic where several failure codes were diagnosed as the cause of the failure along with the fuse box needing replacement. The vehicle was not repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 105,352. The VIN was invalid.
Van began having trouble starting up at around 100,000 miles. The issue was intermittent until a week ago. While the vehicle was stationary, the vehicle wouldn't crank. The fuel pump will not engage and start the vehicle. My battery is good and when we bypassed the tipm, the vehicle cranks properly. This is an indication that the tipm is faulty. After researching this issue, it seems that it's a known problem for many Dodge/Chrysler/Jeep models in 2011. This a definite hazard because the fuel pump continues to run even while everything is turned off.
Left side passenger auto sliding door auto locking system. When system would auto lock, it would not unlock in either the auto mode, electrically by fob or door lock electric switch and most dangerous, unable to manually move the lock release tab on the door to unlock position. Renders egress from this door totally impossible. Troubleshoot for 3 weeks. After couple days was able to electrically unlock door at witch time I totally disconnected door power and operated the lock and door in manual mode no problems.. only when using the lock solenoid, ,did the lock system jam. Replaced door locking assmy at part cost of $648 and door back to normal ops. Part number for lock was dla1306.
Rear passenger sliding doors will not fully close and lock when pushing close button. Doors have to be manually pushed closed from the outside to close the last quarter inch and to have the door close mechanism engage. This present a safety risk to 2nd row passengers as the doors are not fully secured.
The driver side door of my Chrysler Town and country has suddenly seized and refuses to open. I have researched the problem and it appears to be a faulty actuator. In my research I found many others with similar problems and thought it a safety concern. If my child or anyone needed to exit the vehicle quickly this would be impossible. If the other door were to seize up at the same time then there would be no wait to exit the rear of the vehicle safely. In my situation the doors functioned properly when we entered the vehicle but then refused to unlock or open despite my best efforts when we arrived at our destination. I have not been able to open the door since the actuator failed, manually or electronically.
Driving down the road and the radio just randomly shuts down. Screen goes black for about 10 seconds, then restarts itself. All pre-saved stations are still there but it's almost like we turned the car off, then turned it back on. Happens quite a bit - about once a week or more. Passenger sliding door makes a terrible noise when opening and closing. Not grinding, its definitely something electrical. Passenger seat and both middle bucket seat heaters have stopped working.
Intermittent starting problem. Changed starter, but problem persisted a few months later. Tapping on starter sometimes works and vehicle will start but will not start when stopped again..
Fuel pump relay prematurely fails inside the total integrated power module (tipm) causing loss of control while driving. The fuel relay fuse is not replaceable as it is hard wired inside the tipm. The entire tipm unnecessarily needs replaced at great expense and labor of nearly $1,800 for what should be an inexpensive fuse. Other Chrysler/ Dodge/ Jeep vehicles have been recalled and repaired for the same issue, but not the Chrysler Town & Country minivans. The manufacturer and its dealerships is avoiding a recall so that this model 'ages out' and permanently disposed so that it doesn't have to do a recall.
Persistent electrical motor sound emanated from rear of car after parking and powering off (continued after removal of keys). Next day battery was dead, jump started engine with difficulty. Drove for several hours, but again would not start after it was shut off. Mechanic diagnosed faulty totally integrated power module, replaced at a cost of nearly $1,500. After replacement of tipm, new issue of airbag indicator light is on and several 12-volt power ports inside the car no longer work, both new conditions since tipm replacement.
Van battery is dead every morning. Fuel pump countinously runs even after van is turned off. Sometimes stales while driving. Very dangerous especially with our children in the van.
The contact owns a 2011 Chrysler Town and country. The contact stated that it took approximately three to five attempts to start the vehicle. The vehicle was taken to South Chicago Chrysler and Jeep (located at 7340 S western ave, Chicago, il 60636) where the tipm was replaced; however, the failure recurred. Currently, it took up to fifteen attempts to start the vehicle. The dealer was contacted and could not assist. The manufacturer was made aware of the failures. The vehicle was not repaired. The failure mileage was 188,793.
Body control module is going out so the heat stops working. All the lights on the dashboard come on including the security light randomly. The air bags may or may not deploy. The windshield wipers come on by themselves. Happens when the vehicle is in motion or stationary. In the city and on the highway.
As stated previously, I had to have it towed because it would not turn on when I put the key in the ignition, mickey's garage told me that when they unplugged the battery and let it sit for little it started up, but they could not fix it, because they said it would do it again, that it should be checked out by a Chrysler dealer. It stop on me in the family dollar parking lot.
Our 2011 Town & Country started having starting/stalling issues about 3 months ago - mind you there is only about 81K miles on the vehicle. The dealer first replaced the power module in September, then the issue returned only to be causing more electrical issues. The car was taken back to the dealer and it was explained then that they had to replace the power module due to a faulty relay. This is the exact same issue that other Chrysler/Dodge vehicles of the same year are being recalled for. The stalling was dangerous as it happened while driving. This has been a very costly problem without a recall being issued - although vehicles using the same engine and components are being recalled. Please help escalate this.
A D V E R T I S E M E N T S
- Louisville, KY, USA