This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town and country. The contact stated that while driving at various speeds, the side mirror blind spot monitoring system warning light illuminated. The contact mentioned that the light illuminated although there were no other vehicle near it. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.
Vehicle in a parking lot. When I tried to re-enter the vehicle it would not open. Used emergency key to enter car but it would not start. Had a friend take me home to get second key. This did not work either. Called road service and vehicle was towed in. Results win module internal failure installed 68105739ab receiver: Wireless ignition installed 56046704ae transmtr: Integrated key fob total cost to me $1215.59.
The contact owns a 2011 Chrysler Town and country. The contact stated that the vehicle failed to start on the first attempt. In addition, all the vehicle doors failed to lock or unlock. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,000.
Car stalled while driving, steering and brakes locked. While accelerating the car lurches. There was also an incident where the car was running but the evic displayed that the engine was off, the wiper blades were running at full speed but they were in the off position as well.
Vehicle experienced a complete breakdown while being driven. The battery warning light had come on intermittently for two days and had it checked twice and was told the battery was fine. While driving on highway, warning lights started appearing on instrument panel showing failures in brakes, safety sensors and more. Tried to make it to a dealer 20 miles away but vehicle started shutting down. Was towed to dealer and had to have battery, alternator and PCM replaced. Was told alternator was "fried"--there were burn marks on it. Since that time the rear view mirror which controls auto headlights had to be replaced.
- Hoschton, GA, USA
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The contact owns a 2011 Chrysler Town and country. The contact received notification for NHTSA campaign number: 14V234000 (electrical system). However, the part needed was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact has not experienced a failure.
2011 Chrysler Town & Country would randomly not start. We took the car to the Chrysler dealer and they could not reproduce the issue and did nothing. The issue seemed to get worse. The car continued to give my wife and I intermittent starting issues, but now it would randomly stall while driving (with kids in the car). Brought it back to the dealer and they replaced the torque converter and trans pump (covered under warranty). The issue was not resolved. Brought the car back to the dealer the third time. They replaced the tipm and charged us $850. Better, but now my minivan engine is loud and it sounds like I'm driving a VW bug.
I purchased this vehicle in March 2014. One day in September it would not start, I had to get a jump to get it to start. Thinking it was the battery, I purchased a new one and I was still having problems starting it. I have been having problems starting it today and I have had it parked for over a month. It would also stall when I would drive it sometimes. I took it into the dealership and paid $150 to have it diagnosed. It turns out it is the tipm and it will cost me $1,300 to get it repaired! after reading up on this problem I noticed there are alot of other with the similar problem. I purchased this van for my growing family and now I cant even drive it since I dont feel safe especially with my kids, let alone pay $1,300 to have it repaired.
I have had the van for three and a half years. First, when I got van, I took it back in for rear hatch opening on its own. It would just open. We could be at walmart or in the garage, and it would be open. We had issues with keys. Car would start beeping and say key not detected. If you opened a door, but didn't turn car off, car would say key not detected. We have to turn car off and restart. My husbands key set gas never worked. Then last year, I had to have the entire console replaced because radio and satellite and navigation would just shut down. Now, it just died Sunday. Had to jump van. Took to Firestone, and they didn't know what was going on. Needless to say, I'm being told by the dealership that it's the tpim causing the fuel pump to not shut off. It's been there since Monday. In fact, we took it home Monday after paying for dealership to reconfigure the electrical. Car had to go back Tuesday. Received a call today that it was the tpim causing fuel pump to not shut down. Expensive repair.
The contact owns a 2011 Chrysler Town and country. The contact stated that the key failed to release from the ignition. The contact had to unplug the terminal battery in order for the key to release. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000.
The contact owns a 2011 Chrysler Town and country. After the vehicle was parked, it failed to restart. The dealer stated that the tipm needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the issue. The failure mileage was 93,027.
The contact owns a 2011 Chrysler Town and country. While driving approximately 45 mph and making a left turn, the vehicle shut off without warning. The vehicle was restarted after several attempts. Also, the windows rolled down independently and the fuel pump continued to run while the vehicle was off. The vehicle was taken to a dealer for diagnostic testing, but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
After turning on ignition, windshield wipers turned on highest speed, although switch indicated they were turned off, there were no lights illuminated on the instrument panel, the speed, temperature and message center was not working, radio was working but had no lights, air and heat panel was working, turn signals were not working. Appeared to be electrical or computer malfunction. Turned the vehicle off and on twice to attempt to fix issue, but same issue occurred again both times. On the third attempt of turning off vehicle and re-starting, switched on and off the light switches, wiper switch, turn signal indicators a few times, and lights and messages came back on. Concerned that possible computer malfunction may override operator's ability to control lights, turn signals, windshield wipers, and other safety necessities while vehicle is in motion. Software update/recall had been performed approximately two months ago.
The vehicle would not start for lack of fuel reaching the engine. The problem was the failure of the internal totally integrated power module causing the fuel pump relay to shut off. I had several conversations with Chrysler and during conversations learned there was a shortage of the parts which indicates this is a frequently occurring systemic failure as well as a safety issue. Chrysler is currently experiencing massive recalls for fuel pump issues. However, the tipm module failure is not presently included in a recall. I would like to respectfully request that the NHTSA investigate this potential safety hazard. The case number I have established with Chrysler is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Car will not start normally either first thing in the morning or during day. Will take 5 to 10 minutes of attempting to get car started. Battery will die for no apparent reasons if left un-driven for a few hours or days. Car is currently at Chrysler service center for now 4 weeks with no solution on hand. They claim it is caused by a electrical draw and need to work on every relay and system to identify its source. I contacted Chrysler corporate for additional information on how to resolve, no response yet; it has been over a week. I have suggest that problem can be related the broader tipm issue affecting many Chrysler/Jeep vehicle. Service adviser had no interest and stated they must check every system as stated by manufacturer.
The contact owns a 2011 Chrysler Town and country. The contact received NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The issues with my 2011 Chrysler Town and country began as a series of odd "quirks": the radio as well as the electronic ac and electric windows would all function as if they had a mind of their own; frequently powering on and off or adjusting while driving. It was certainly more of a nuisance than safety risk. Within the last 2-3 weeks, we have had severe issues in starting the car altogether. That prompted a visit to our Chrysler dealership who diagnosed a faulty tipm (total integrated power module). The fix alone is major and will cost in excess of $1,000, all on a less than three year old car. We are further hindered by the fact that the part is back-ordered for several weeks, and the mechanic explained it could even be "months due to parts shortages from an excessive number of replacements taking place across the country." He said we could drive it in the meantime but after researching this issue online and seeing incidents of airbags randomly deploying and cars shutting off without notice while in motion, I am not comfortable driving it. It appears this is an issue Chrysler is well aware of but this should result in an all out recall, not an internally lead investigation.
Stopped at walmart and could not remove the key from the ignition. Had to have it towed from there to be worked on. Cost to have repaired was parts $176.04 plus $313.34 labor. The car would not start after key was stuck.
When driving down the road a warning came on the dash that stated the blind spot detection system on the mirrors need adjustments. The warning lights on the mirrors went on for no reason and at times stayed on. When I would turn on the blinker, the warning sound would beep when there was nothing next to me to set the alarm off. I took it to my mechanic and he found the sensors extremely hot. He stated the sensors were so hot, he couldn't touch them with bare hounds. My mechanic thought it was such a problem that he disconnected them. When I called the Chrysler dealer, they said the sensors were probably corroded and it shouldn't be a big deal. It seems that this is a problem with this vehicle and a potential safety problem.
A D V E R T I S E M E N T S
- Brooklyn Park , MN, USA