This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Re: recall P25. I took my car into Chrysler dealer this am. They said they did not have part. My car needs the parts for green lights. If I had blue lights, they have plenty of parts. I was told they had no idea when the parts would come in. First the technician told me to follow up with him in a few weeks. Finally he said he would order the part but didn't think there were any, anywhere. It would not help me to go to another dealer...no one has the part. He did not say anything about disconnecting the wires (as the message suggested when I called Chrysler). Not happy, I called the vehicle safety hotline and got a reference #763877. They told me to call Chrysler direct. After being on hold with Chrysler for an hour, I decided to write up this complaint. Where are the parts for the green light cars"?" I don't think there are any representatives at the Chrysler 800 number. Terrible service.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign id number: 14V234000 (electrical system) and stated that the parts were not available for an extended period of time. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
Received recall notice from Chrysler Corp. For control switch on driver's armrest for rear vent windows, warning that the switch might malfunction and start fire. I took car to dealer as recommended for disconnection of switch and was informed that replacement switch was not currently available but I would be informed when replacements were received by dealer. Since then I have not received notice of replacement availability and when I contacted dealer they said they had not yet received replacement part. Since 8 or 9 months have now transpired since I could use my rear vent windows I am very disappointed. This seems to be an unusually long delay to replace a relatively simple component that requires less than 5 minutes to remove and replace!
Blind spot monitoring system (bsms) malfunctioned at less than 54,000 miles and 4 years of driving. Dealer quoted cost to repair exceeds $1100 per side. System has been deactivated as the information system did not seem to function properly with the bsms turned on.
The contact owns a 2011 Chrysler Town and country. While driving 70 mph, the vehicle lost power. The accelerator pedal was depressed, but the vehicle failed to accelerate. In addition, the contact stated that the speedometer displayed zero and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to a dealer. The technician stated that the electronic ignition device needed to be replaced and the key needed to be reprogrammed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 59,900. Updated 3/31/15 updated 7/8/2015
- Eureka, MO, USA
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The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact did not experience a failure.
The contact owns a 2011 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V234000 (electrical system) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact was included in NHTSA campaign id number: 14V234000 (electrical system). The contact stated that the dealer was unable to determine when the part would become available to schedule the recall repair. As a temporary adjustment, the rear quarter vent window switch was disconnected. The manufacturer was contacted and was unable to determine when the part would become available to schedule the recall repair. The contact was not experiencing a failure.
As with other 2011 Town and country owners, blind spot detection system went bad. System is latched in error mode. System has to be disabled to prevent blind spot indicator lights on both mirrors to be constantly on. This seems to be a safety issue in that when the lights are on, driver can be distracted. Vehicle only has 50,000 miles.
I was driving the vehicle and all the gauges stopped working. A day later my wife went to crank the car and it will not crank or turn over at all. Dealer says the tipm. I have seen that this is a common problem with this vehicle and my concern is with the gauges not working while my wife is driving or the car to stop running.
Horn will not honk pushing horn button, it will honk pushing panic on key. Dealer said bad wiring at air bag 1000+ to repair replacing air bag as it is faulty.
The contact owns a 2011 Chrysler Town and country. The contact stated that the recall notice for NHTSA campaign number: 14V234000 (electrical system) was received in November of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
This electrical problem has occurred 10 times since I bought the used vehicle in 8/2014. It has happened at stoplights and while I've been driving. All the lights on the dash go out, they all come back on like you are just starting the van and the windshield wipers go off as well. It has happened when I've been in park, making a left hand turn into oncoming traffic, driving down the road (45 mph) and waiting at a stoplight. Most recently on 2/6/15 it did it 2 times while I sat at the same stoplight. I have nothing additional hanging from the key fob and even tried the 2nd key fob I have and the same problem occurs.
The contact owns a owns a 2011 Chrysler Town and country. The contact stated that NHTSA campaign number: 14V234000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer informed that the part for the recall repair was not available. The dealer disconnected the rear vent switch until the part became available. The vehicle was not repaired. The contact did not experience a failure. The VIN was not available.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 03/30/15 updated 6/23/2015
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the part was not available for several months. The dealer did not give a specific date for when the part would become available. As an interim repair, the dealer disconnected the rear quarter vent window switch. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Updated 03/24/15 updated 9/20/2017
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA