This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Came out of church services on March 16, 2014 and read out said "damaged key" opened the door and read out said "key in ignition", but the key was still in my hand. Bells were dinging, doors & lights worked but the van would not start, no matter what. Had to have it towed for maintenance. This occurred 4 times to this date; last night being the latest. Did get a new key fob on April 14, 2014 & had no more issues until last night. Had been shopping came out of the store, opened the door and bells were dinging, with "key in ignition" showing on the read out. Had my children with me in a not so safe area to be stranded in. Called for help, but van would not start for 2 hrs. It was dark when it started. Went straight home. Tried to go out the next morning and it would not start again. Just purchased this vehicle on Feb 15, 2014 and had this exact issue a total of 5 times. Hate I purchased this vehicle and will get rid of it asap. Even if it means losing my good credit. I wont pay a monthly note for an unreliable vehicle. This is awful and Chrysler should do a recall on faulty switches for the 2010 Town & Country. I haven't reached my 6 month mark for ownership of this vehicle and continue to have this serious issue. I don't have money for a monthly note and repairs simultaneously. Please do look into this issue.
The contact owns 2010 Chrysler Town and country. The contact stated that while driving at 32 mph, the vehicle stalled at a traffic light, which caused a crashed with another vehicle. The contact was able to restart the vehicle. The air bags failed to deploy. A police report was not filed and the contact did not sustain any injuries. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The manufacturer was notified of the failure. The approximate failure mileage was 83,000.
Driving in residential area less than 20mph, rpms exceeded 3000, had to set foot on break hard to hold back vehicle from accelerating, gas pedal did not physically move and cruise control was not on, placed vehicle in neutral rpms remained high, had to shut down vehicle. Restarted rpms remained in normal range. Since incident vehicle runs very hot, no trouble lights on, oil and other fluid levels safe. Most recent smell of "hot" wiring melting/burning smell. Hood very hot to touch and cool air temperatures for weather conditions, blows very hot air through vents. Reported to dealership was told no trouble lights not much they can do as no current recall.
The engine shutoff due to the ignition switch problem. We lost brakes, power steering, etc. My children were in the car with me. Luckily we had already slowed at a stop light in light traffic. We bought the 2010 Town and country used. Now I know that it was subject to the L25 recall. However, the carfax when we bought it says that it was subject to no recall and despite multiple services at Chrysler dealers, the ignition switch repair was never made (according to the carfax history). At present, the technician at our Chrysler dealer says he will not repair the ignition switch because the recall is three years old.
Myself, my husband, & 3 young children were driving home at 45 mls an hour and the vehicle completely turned off. We lost power steering, power brakes and the engine shut off. We had to coast to a complete stop( thank god no one was behind us or around us) and put the van in park and it turned back on. So we started driving on, only to have the van shut off a second time while going uphill again at 45 mls per hour. The same things happened, power steering, power brakes and engine cutoff! again we were blessed that no one was around as there is no where to pull over! we put the van in park, it started back up and made it the one more mile home with no problem. We took the van to service center at the dealership ( we have bumper to bumper warranty) they kept the vehicle for almost 4 wks, while they had it, it shut down on them once but could not get the vans computer to "throw a code" to their computer. They wanted to give it back without doing anything to it, we asked that they at least address the recall issue of the win module (as this is described as exactly what was happening)they did this, however, the van has shut down on us two more times! they kept the van for a few days and replaced the win module again, although they still don't know for sure that it is the problem as my van will not " throw a code"! I now have a $400 a month van parked in my driveway and am in limbo until Chrysler Corp gets back to me! I refuse to trust their "best guess" with my family and others lives on the road.
- Mooresville , NC, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving 60 mph, the vehicle stalled and would not restart. The contact also mentioned that the check engine light illuminated. The vehicle was towed to the contact's residence. The contact was able to restart the vehicle the following day, but the failure recurred. The dealer could not duplicate the failure, but they replaced the oxygen sensor and battery. The VIN was not included in NHTSA campaign number: 11V139000 (electrical system). The manufacturer was notified. The approximate failure mileage was 74,123.
Driving at about 30mph and there was a complete shut down of engine. Had to put transmission in park and restart. It has happened two other times 2nd on June 4th same thing occurred. 3rd incident occurred today June 22 2014. Must have this looked at and repaired! have had it in and have talked to Chrysler service center and am told there is nothing to be done no recall and they need to have it happen when they have vehicle. That is almost not going to happen. Has not happened that often, but when it does it is very dangerous. Especially when I have grandchildren in vehicle with me.
The contact owns a 2010 Chrysler Town and country. The contact stated that while attempting to stop at 15 mph, the vehicle stalled causing the vehicle to rear end another vehicle. The air bags failed to deploy. A police report was filed. The contact sustained chest, shoulder, back and arm injuries that required medical attention. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
This minivan turns off while driving. When it first happened to me I was stopped at a stop light and began to go. It happened to my boyfriend while he was getting on the freeway. Company changed the brakes and they need to be changed again only six months later. We already took in once to get problem fixed. They couldn't find anything wrong with it and gave it back. Problem started happening again and now started overheating so we took it back.
The contact owns a 2010 Chrysler Town and country. The contact stated that the service engine and the electronic throttle control warning lights illuminated intermittently. Additionally, the vehicle stalled without warning on numerous ocassions. The vehicle was taken to a dealer, who diagnosed that the throttle body needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure and stated that the vehicle was not included in NHTSA campaign id number: 11V139000 (electrical system). The approximate failure mileage was 50,000.
While driving at slower speeds, my 2010 Chrysler Town & Country will just shut down. Power steering is lost, engine is completely shut off. This has happened about 5 times over the past month. In all cases we have had to pull off the road (if we could), remove the key from the ignition, then restart the vehicle. We are fearful this will happen at a higher rate of speed and we will get in an accident. We took the vehicle to the dealership and the diagnostics test did not find anything. The technician has been driving the vehicle around for a couple of days to try and duplicate the situation with no success. We are not sure what to do from here as we are now very uncomfortable driving this vehicle. Any help would be appreciated.
Vehicle intermittently loses power at low speeds. Completely shuts down. Can restart engine immediately. This occurred in Jan, Feb and Mar 5 times. Vehicle taken to vero beach Chrysler-Jeep-Dodge in Florida on 2/07/14 and again on 3/7/14 after contacting Chrysler customer service. Dealership unable to determine cause or duplicate problem. We are concerned about driving back to Michigan on the highways fearing the engine could lose power.
The engine will just shut off with absolutely no warning. The engine has been doing this for the past 2 months typically during the first 5-10 minutes we are driving and it has always been at speeds lower than 40 mph. We have gone as many as 6 days without any incident and as many days as 4 straight days of it happening (consecutively). The dealership was unable to "duplicate" this event and has told us that the system indicates no "error messages.". despite our lives being in significant danger every time we drive this vehicle, the dealership has indicated they can't do anything to help us! although our model year did have a recall, we were told that it didn't apply to our vehicle. (same symptoms as the recall.)
I was turning a slow curve and I am not sure what caused it, but my engine turned off, my power steering and gas pedal failed. My brakes didn't seem to work as well and I had to come to a slowed stop and force my steering to turn onto an off road so I didn't cause an accident. When I came to a stop I turned the engine off and back on and the car started up right away and I have not had an issue since. I am not sure if I bumped the keys in the ignition or not. Unfortunately, I have had a few family emergencies and have had to reschedule the appt to get my car looked at and do not know the issue. I am concerned that it has to do with the recalls of cars with faulty key/ignition issues. I just bought this car that was supposedly certified back in November of 2013 with only approx. 37,000 miles on it. Should I give this back as a lemon and get a different vehicle?
While beginning to drive the car display light of the dash board will show a slippery sign and the steering will lock up and engine turns off. You can not steer the car - you have to brake, place in park and start the engine back up. This happens twice or so a week. Happens also when going over a bump and in dry conditions(meaning it's not wet when light is displayed slippery). - already had the recall L25 done in August 2011. This is a huge problem for crashing the car (since you can not steer)! already caused an accident for me in wet pavement(02/2014).
The engine is burning oil at the rate of more than 1qt per 1000 miles. Chrysler says this is acceptable within their power train warranty. This is unacceptable for a 2010 vehicle with 59000 miles.
My wife and I purchased a 2010 Chrysler Town and country with a manufacture date of 11/10, about 2 weeks ago, and we immediately were having issues with the vehicles engine being shut off while driving. I did some research on the internet and found that the same model vehicle manufactured between August 3, 2009 and June 17, 2010 were recalled due to this same issue. Apparently they were built with ignitions that could accidentally switch from the "run" position to "accessory, " thereby causing the engine to shut off. But my same exact model vehicle is not covered by this recall because it does not fall within the manufacture date for the recall. I am highly upset at this because my wife is the main operator of this vehicle and my son is with her in the van. I want some answers about this issue, and a reason why my van is not in the recall when it is obvious that all vans of this model year are affected, I refuse to pay to have this fixed when it is obvious this is a manufacturers defect. Your recall I.D. is NHTSA campaign id: 11V139000. Thank you.
This car shuts down of being driven about two hours. It shuts down at the end of a trip as I come into town and take my foot off of the gas. The dealership has test drove the car multiple times and they cannot find what the problem is. It is now apparent this is a much larger problem.
2010 Chrysler Town and country my wife and I have been driving vehicle and multiple times over the last 6 months the vehicle stalls without warning. On one instance my wife was turning at an intersection when the car shut off unexpectedly and when this occurred the power steering stopped working and my wife nearly rolled into oncoming traffic. On another instance the vehicle stalled on me traveling down the freeway and I had to put the vehicle in neutral and start it again, when I did this it seemed like the car had to turn over for a few seconds before it would start up. We have 3 children and this is a very disturbing issue as it relates to safety. I would like to see Chrysler internal issue tracking on these items during launch of the vehicle because I have a relative a few years back who had a very similar issue with the Chrysler Jeep Grand Cherokee he owned. It seems to me that this is a bigger system issue with Chrysler as a whole. In addition to this safety I have multiple nuisance issues with my vehicle from door locks that buzz, sliding door seals that are cut up as a result of improper installation of door, window edge seals that appear to have been too long but installed anyway and air leak sound result from poor workmanship, rear power door that has stopped working.
The following lights came on: ABS, anti skid, check engine light. The engine started missing then the security indicator light came on and the alarm inside went off. I had no electrical controls. The windows wouldn't roll down, the door locks wouldn't work and then the engine shut off. The outside alarm then went off too. I had to disable the alarm by unhooking the battery cable. I had the car towed in to the dealer and they told me that the car was not communicating with the computer and they had no idea what the problem was. I then called Chrysler and checked to see if there had been a recall of any kind and sure enough my vehicle had the recall# L25. I have never received a recall notice but the gentlemen that I spoke with at Chrysler Corp. Said that according to their records the win module had been replaced on my van and that my vehicle had been repaired on 2-7-2012. That never happened!! it is currently being checked out by the Chrysler tech at our local dealer. They said they are only allowed to replace the rubber gasket inside the module and if the module itself is bad I will have to pay for the module. The gentlemen I spoke with at Chrysler corporation told me that the module would be covered at no charge. This is crazy!!! my two young grandsons were in the van when all this happened. Needless to say they were terrified. This problem needs immediate attention. The government needs to get involved here. This is definitely a safety issue!!
A D V E R T I S E M E N T S
- Memphis, TN, USA