This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) and took the vehicle to the dealer to have the emblem removed. The contact was informed that once the replacement emblem was received, he could bring the vehicle back. The contact stated that he contacted the dealer several times and was informed that the replacement emblem was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he placed duct tape on the steering to cover the emblem screw holes. The contact stated that he was concerned about the airbag deploying while driving over a bump. The contact attempted to call the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.
I was driving down navajo boulevard a main road in holbrook Arizona a vehicle coming from a side road pulled in front of me and I had to slam on the brakes to avoid a collision. I then proceeded down navajo boulevard and quickly realized that I had no power no steering, no brakes, nothing although the engine was still running. I was able to proceed down the road and turn onto a side road to the side until it completely quit running and was able to stop on its own.
The contact owns a 2009 Chrysler Town and country. While driving, the check engine warning indicator remained illuminated. In addition, the instrument panel started to flicker. The vehicle stalled and the driver was able to coast into a parking lot and power off the engine. The vehicle failed to restart and was towed to dewey Dodge Chrysler Jeep (located at 3175 SE Delaware ave, ankeny, ia 50021, (515) 289-8700) where it was diagnosed that the wiring harness was faulty under the instrument panel and hood. The contact was stated that the clockspring in the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures and informed the contact that the VIN was not included in a recall. The contact was referred to NHTSA. The approximate failure mileage was 153,000.
The contact owns a 2009 Chrysler Town and country. While driving various speeds, the vehicle stalled without warning. The contact stated that the failure recurred on several occasions and the vehicle was towed. The contact also stated that the traction control indicator illuminated and the steering wheel became stiff and inoperable while driving 40 mph. Luther brookdale Chrysler Jeep Dodge Ram (8188 brookland blvd, brooklyn park, Minnesota 55445, (612) 326-3931) was made aware of the failures and repaired the vehicle per NHTSA campaign number: 14V373000 (electrical system); however, the failure recurred. The manufacturer was made aware of the failures. The failure mileage was 69,000.
- Brookland Park, MN, USA
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When driving my Chrysler Town and country it will shut off for no reason. When this happens I lose all steering and power to the engine. It does this on turns, hills, and even highways.
Vehicle turns off while driving. All lights are on in dashboard. Cannot steer vehicle. Vehicle is on. Vehicle become responsive after turning back on. This has happened in a parking lot. The second time happened entering a main roar. Both times happened while driving under 20mph.
The contact owns a 2009 Chrysler Town and country. While driving at various speeds, the power steering and brakes seized and the vehicle decelerated. The contact pulled the vehicle over to the side of the road, shifted into park, and restarted the vehicle. The contact took the vehicle to a certified mechanic who was unable to diagnose the cause of the failure. The failure recurred. The dealer was not contacted. The manufacturer was made aware of the failure and informed the contact that the vehicle was previously included in NHTSA campaign number: 11V139000 (electrical system), which had been expanded into NHTSA campaign number: 14V373000 (electrical system, air bags). The vehicle was not included in the new expanded recall. The approximate failure mileage was 145,000.
Driving down gravel drive at about 15mph, van stalled, esp light displayed, no power steering, no gas. Turned van off, restarted, drove fine. Win ignition module replaced in May 2016. Didn't have problems with inability to start or with van stalling until this was replaced.
Our 2009 T&C stalled in city traffic this morning without any warning when slowing down to below 20-30 mph (with the traction control light briefly illuminating after the stall). It had stalled previously 3 separate times in similar situations when either my wife or son were driving the van. Of course when the engine dies there is no power steering or power brakes which makes handling the vehicle extremely difficult. The van immediately restarts when you turn the ignition key, but the cel does not light up so there are no codes in the computer to help diagnose the problem. This is a serious problem that lots of people are having. Just read the blogs on the internet. If the van stalls while making a turn and you can't brake or steer, then it's just a matter of time before a potentially serious accident occurs. As far as I know there are no open recalls on the van (ignition recall already taken care of). The weather was nice and streets were dry.
Clock spring C123F C123B C1219 and C2204. Just reached 80000 miles and eap traction light is on and the brakes start grabbing doing straight down the highway. I have had two other vans that had recalls on clock spring. Wonder if there should be a recall on the 2009 Town and country for clock spring work and steer angle codes.
Recently purchased vehicle used (dealership filled with fuel after test drive but before we took it home). On the way home on city streets (while approaching an intersection), the engine stalled causing loss of power brakes & power steering. After putting the car in park, it started up & ran fine. A couple days later, my wife was driving it & while turning right at an intersection it did the same thing. She barely was able to safely complete the turn due to the loss of power steering. After that incident it hasn't happened again (but we haven't filled it with fuel again yet). Research on the net leads me to think it is the common problem with a valve in the fuel tank. We are very nervous driving the car & are dreading our next fill up. This is incredibly unsafe & I hope Chrysler is willing to do something about it.
My family (including children) were driving on the interstate going through atlanta, ga on vacation heading to another family members house for thanksgiving and all of a sudden my van completely cut off. I lost steering, electrical, everything!!!! luckily I was able to glide over to the side and restart my engine and it seemed as though everything worked correctly for the rest of the vacation. I contacted Chrysler by email inquiring about the recall and of course just got the "I'm sorry we're working on it, but at this time we don't have the parts to fix it." That was only the first incident!!! it happened again around 03/15/15 - same exact problems happened! once again I contacted Chrysler, and I also contacted my dealer, but got the same exact run around!! not a happy person with Chrysler!!!
We have had repeated engine stall/power steering malfunctions with our 2009 Chrysler Town and country starting in December 2014. (a very similar incident which required $2,518 in repairs occurred in 2012). Starting in December 2014, the engine repeatedly shut-off during operation. Typically this occurs at speeds between 25-45mph. The engine shuts down, steering capability is lost and the airbags become no-functional. This results in very unsafe driving conditions as control of the vehicle is almost impossible. Multiple calls have been made to Chrysler. They state the vehicle is currently under recall for this issue but a fix is not yet available. The part is being manufactured and must go through qc prior to us being called to schedule a repair. In the meantime, their only suggestion is to be sure no other items are on the key fob during operation and I informed them this was already the case. They will not offer replacement vehicle assistance and we have decided the vehicle is too unsafe to drive...we are a family of 5 and I refuse to put my family at risk by continuing to use this vehicle. As a result, we have had to purchase a new family vehicle while the Chrysler sits idle. We continue to pay for taxes and insurance on the vehicle while taking on the unplanned expense of new car payment. Multiple attempts at contacting Chrysler care have gone unanswered. Everytime I contact their organization, I remain on hold for 45 minutes or more. I would be happy to assist in any way possible to help get this complaint heard and an actionable response from chyrsler. I am outraged that an organization can be so irresponsible by ignoring safety issues in its products.
During the past week, five different times while driving the vehicle has shut off, losing all power including power steering. The car needed to be put into neutral and restarted. This occurred even after removing all additional keys and keychains from the key fob. The incidents occurred at various speeds ranging from 25-60, including once on a highway/highway entrance ramp. Two dealers were contacted regarding recall and both stated that recall parts are on backorder with no expected date of arrival. An attempt to contact Chrysler group recall assistance center directly was made, unfortunately after sitting on hold for over an hour, no contact was made.
In Dec 2013, was driving to park and ride. Multiple lights were displaying esp and traction. Whatever was going on it effected forward motion and seemed as if the vehicle was controlling itself to go forward while making grinding sounds. It cleared up as I continued to drive. I contacted dealer and parked until I, carefully/slowing drove it into service department. They called me at work and told me it was clkspring--steering angle/clockspring, part # 56046497ad and the costs about $800! I stated was it a powertrain issue and was told no. Now, February 2015, the same issue seems to be occurring. The traction light is flashing, esp light is lite. If I step out of the vehicle and close the doors, they lock on their own (that may be a separate issue, not sure).
While driving down the road, when you turn the wheel, the car shuts off but all accessories stay on and your first clue that there is a problem is that you suddenly have no power steering. If you quickly put the car in neutral and restart, everything including the power steering comes back on. It has happened to us 5 times and the last time, I was going around a sharp curve and almost went off the road. The car is not safe!! the dealership says it is an L-25 recall and there are no parts. The Chrysler web site says there are parts but when you call them, no one answers the phone. Dealership is not offering any solutions.
We notice the problem of engine stalls Oct 11 2014, Nov 14 and Nov 16, 2014. Was driving on highway suddenly the tire traction light came on, power steering became hard to move and could not accelerate.I turned off the unit and turned on again no problem. I took the van to the Chrysler dealer. They found engine stalls error but are not sure what caused it.
I came to a stop sign and the vehicle shut off (as if the key had been turned to the accessory position). After taking it to the dealership, they informed me that it was affected by the L25/NHTSA 14V-373 recall. This can cause then engine to stop at any point in time (including driving while on a highway). This is not a condition where the minvan should be driven. If this were to happen on a highway the results could be deadly (the engine shuts off and the sudden lack of steering and brakes plus the airbags deactivating). I have been told that there are no parts available to fix this and that I should drive it home. This is incredibly unsafe and I can't believe that this is allowed to happen. The recall has been out since June of this year and I'm being told that there is no eta on when the parts will be available.
The contact owns a 2009 Chrysler Town and country. The contact stated that the steering wheel was difficult to turn intermittently and the entire instrument panel illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 40,000.
A D V E R T I S E M E N T S
- Leesburg, FL, USA