This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has stalled out twice. Once just after stopping at an intersection and once when turning in my driveway. On both occasions, the power steering went out and I could not control the direction of the van. Thankfully the brakes did not go out. This is very worrisome to me, especially if it could occur at higher rates of speed. I did take it in to a dealer for this issue, although nothing was done for it. Constantly worried it could happen again.
We were driving on a city street when the car lost all power. It was brought to a halt after we were able to steer to the side out of the way of traffic. When we were able to restart the engine it performed without additional problems until we reached home. The car also performed exactly as it did on December 16,2013, onjune 15, 20,14.
The first incident occurred when the vehicle was in motion going about 40 miles an hour when the engine shut off with power steering and brake pressure loss. The ABS and traction control light came on. The vehicle was able to be moved over to the side of the road without incident. Restarted the vehicle and it operated as normal. The second incident occurred while moving the vehicle around 5 miles an hour when the engine shut off again. Power steering and brakes failed to work. The third incident occurred traveling about 30 miles an hour with the same issues as above. The vehicle has been at the dealer twice with no solution at this time. There is a recall after the timeframe of this vehicle manufacture for the ignition module 11V139000. It would seem the recall needs to be extended as there are more issues related to the engine stopping for more than just the 2010 model.
Several times I have been driving and my engine stops for no reason. It has happened has I was merging onto a highway and instead of increasing my speed I was slowing down. It has happened at random times and in just normal driving situations. The most recent was driving from Rhode Island back to ct and 2 hours into the drive the car stopped as I was turning left at a light from one busy roadway onto another with quite a few cars surrounding me. Most of the time that this happens I have to pull over (without power steering) and put the car in park to restart the car. Each time I have been able to do so safely but it is a very serious concern and I usually have my kids in the car with me. Chrysler needs to repair this because this is obviously not the first complaint on the issue.
I had a problem with my Town and country that caused me to get rid of it because I was afraid. The dealerships kept telling me it was normal and nothing was wrong. I would be driving and if I hit the key the wrong way the car would turn off while driving. It was in the dealership at least two times for this problem. I wasn't going to risk my family's life, and they wouldn't believe me, so I got rid of the car. I argued about it with them but got nowhere. I only share this with you because of what is going on now with GM. My car wasn't a GM but I had the exact same problem that is being described. If you need additional information or documentation, please contact me and I will get you what I have.
- Bloomfield Hills, MI, USA
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I am reporting the occurrence of unexpected engine shutoff and loss of power for my 2009 Chrysler Town & Country minivan. This has occurred 3 times over the past six months with the first occurrence on 30 November 2013; the last occurrence on 11 March 2014; and another time between those occurrences. The below description characterizes each of the incidents: - without warning the engine shut off - there was a complete loss of power - the console remained lit - there was a complete loss of power steering - it took extreme force to turn the vehicle off the road out of the traffic flow due to the loss of power steering. - one loss of power occurrence happened at highway speed. The other two occurred at around 40 mph. - all the loss of power incidents occurred without warning. I have contacted the local dealership service shop about the problem. I was told that they have no information about the problem, and would have to try to recreate the problem to address the solution. I asked about whether there were any service bulletins about this problem, and they told me they had no knowledge of any. This of course is a very scary situation given that another loss of power can occur again without warning. The clearly will put the riders in danger. I was fortunate during the last three occurrences, but that may not be the case the next time. I know from internet searches that this problem has occurred with other Town and country vans. This is a problem that your office should investigate. It is potentially a life threatening flaw in the vehicle that can only be addressed by a corporate level investigation, analysis, and solution.
Driving down the road the car turned off. Don't know if my knee hit the key chain to turn off the car or if the car just turned off. I was driving straight and turned the car back on and it was ok. If I would of been on a curve it might have been different. I have since then bought a quick release lock so my keys are not attached to the key for the van. Haven't had any problems as of yet. But I just bought it. Just think the design of the car could be different to have the key placement somewhere else or change how the key fits into the car to avoid this from happening.
Purchased a 2009 T&C 3 weeks ago, 47607miles. First incidence occurred after 1 week. While driving the vehicle lost power steering, (electronics, lights, radio, etc remained active), I realized the engine had stalled/cutoff. I was only going about 20mph, I had to put the car in park and restart the ignition. Car drove fine. Took the car back to dealership where they machined the rear rotors. Week 2, took the car back to the dealership again, they machined the front rotors. Week 3, while driving the same incident occurred, engine cutoff during operation without warning. Luckily I was in a neighborhood and speed was approx 15-25 mph. Electronics remained active. (there were no warnings or error codes when the engine shut down.) had to put the vehicle in park and restart the engine. Took the car back to the dealership for the third time in 3 weeks of ownership where it currently remains as they try to chase this ghost. I am convinced this vehicle is dangerous and not safe to drive since the engine cuts off randomly. I asked first team Honda of chesapeake to take this vehicle back and I would buy a different vehicle. The used car sales manager offered me 75% of what I paid for the car 3 weeks earlier and told me there was nothing wrong with my vehicle. It is under warranty for 90 days so I will continue to send the car back and warn others before they purchase an unsafe vehicle.
After sustained highway speeds, our van stalled upon exiting the highway and coming to a complete stop at the first traffic light. The steering wheel and brake pedal would shake very hard immediately prior to stalling. The tachometer would also dip below 750 RPM immediately before engine stalling. This same thing happened at least 10 times before we finally took it back to the dealership. They could not find anything wrong with the van and said that they simply updated the engine computer software. The problem continued and became quite predictable. There is no problem when the vehicle is driven around town since I don't get onto a highway to go to work or shop. It happens all the time now after we've been on the highway for a while and exit. Sometimes it will stall before we can even come to a complete stop which concerns me greatly. Our vehicle recently ran out of it's regular 3 year/36,000 mile warranty so we took it to our regular mechanic because we wanted another opinion and to finally get it fixed even if it had to be at our own expense. Our mechanic determined that the problem was with the torque converter. Apparently the torque converter is intended to help the transmission get better gas mileage when at highway speeds. Upon exiting the highway, the torque converter is not properly disengaging which is resulting in our engine stalling issue. Instead of charging us to fix the problem he told us to have our dealer fix it since it should still be covered by the power train warranty as we have just over 40,000 miles on the vehicle. After 3 days with the dealer, they have yet to resolve the issue and claim that they cannot reproduce the problem. Needless to say, we are extremely frustrated. Chrysler needs to either fix the problem or replace the vehicle.
The contact owns a 2009 Chrysler Town and country. The contact was driving 35 mph when he noticed that the steering was off and causing the vehicle to pull from side to side. The vehicle was taken to the dealer where an alignment was performed but did not correct the failure. The manufacturer was contacted but provided no assistance to the contact. The failure mileage was 18,000 and the current mileage was 40,000.
My 2009 Chrysler Town and country 4 liter engine stopped dead 3/4 mile after leaving home in the morning. I was doing 15 mph at the time. Everything stopped working, I.e., the power steering was unmovable and the power brakes were non-responsive. Because it happened in a curve, I ended up in the oncoming lane on a single lane road. Luckily there was no car in that lane. In addition, the heating and cooling system and the radio also stopped. The dashboard went dark. There was total silence. After about 45 seconds I restarted the car with no problems. I drove the car to the nearest Chrysler dealer whose service advisor asked whether or not a check engine light came on after the event so that he could get the failure code. The light did not come on. The dealer's service advisor said that he could not fix the problem without the failure code. I have driven the minivan for the last 10 days with no problems. Now I am uncertain if and when this event will happen again and am concerned about my safety in the future.
The contact owns a 2009 Chrysler Town and country. The contact stated that the vehicle would intermittently pull towards the right while driving at various speeds. The vehicle was taken to an authorized dealer to be aligned at least seven times, but the failure continued. The manufacturer was made aware of the failure and informed the contact that the vehicle was operating within specifications. The failure mileage was 1,700. The consumer also stated there was an issue with the brake calipers and its related components. The guide pins on the caliper was corroded which caused the brakes to drag, and in turn caused overheating conditions. Also, the tire, aluminum wheel, pads, wheel bearings, ABS, fluids, seals, hoses and other rubber type items not limited to mounting to grommets and other chassis components failed. Updated evoq 10/24/12...updated 05/22/13 updated 05/30/2013
While I am driving down the road, the van looses steering, brakes and acceleration. It's as if it completely shuts down. I put the car in park, turn it off and restart it and it seems to be ok. This has happened 4 times with the van, once with my husband, twice with me and once with the dealership. The last time it happened to me I had 5 children in the car and was traveling 35 mph in the left hand lane of a busy street. Luckily, I was not rear ended! the dealership had "fixed" the van a week earlier by replacing the wireless ignition module. I immediately returned it the dealership after the last incident. They have had it for 3 weeks and can't duplicate the event again. Chrysler called us on Friday and stated that we have to pick up the car because the can not find anything wrong with it. I'm terrified to drive the car, especially with my children. I drive the car multiple times each week on a highway and can only imagine the outcome if this happened on a highway as opposed to a city street.
The contact owns a 2009 Chrysler Town & Country. The contact was driving 65 mph when the brakes were applied and the steering wheel began to jerk abnormally. In addition, the vehicle would not change gears. The contact also mentioned that the brake warning lamp was illuminated. The vehicle was taken to the dealer who was not able to diagnose the failure. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure mileage was unknown and current mileage was 50,636.
The are are many issues that I have faced with my 2009 Chrysler Town and country touring (25th anniv. Edition). First are the brakes which make this metal on metal sound after 6,000 miles; the transmission is always slipping and you can feel it big time while driving, whether its down shifting or shifting up. The steering makes way too much noise. Dealer has said nothing is wrong with transmission, but you can definitely feel it. Online forums people have complained about having the same problem with all three. Take a look at it! the transmission is always slipping and steering is very frequent almost every day.
A D V E R T I S E M E N T S
- Saint Joseph, MI, USA