This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The air bag light remained on and the cruise control, horn and steering wheel radio controls stopped working. I had to replace the clock-spring which was a recall item on earlier models. I think the 1999 models should be added to the recall list. Lmb.
The air bag light illuminated, the horn would not sound and the cruise control would not operate due to a faulty air bag clock spring which was replaced.
My 1999 Chrysler Town and country's horn stopped working and the airbag light went on. My 3rd party mechanic said he has seen this happen numerous times. The van has 61000 miles. I took it to a Chrysler dealer who said it was not covered under a recall. It cost me $250. They said it was the clock spring. Seems like a problem that stops the horn and the airbags from working would generate a recall.
Submitting this complaint on behalf of my 80 yr. Old mother. 1999 Town & Country purchased new Sept. 1999 now 40000 miles. Required repairs past 2 weeks. Airbag and horn $250, speedometer $135, cracked exhaust manifold cost to be determined. Airtconditioner $ to be determined est. To cost $1100. Our phone call to Chrysler customer service (800-426-6451) was a horrible experiece.
- Roswell, GA, USA
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Check airbag light illumined when driving. Horn, cruise control and radio control on steering wheel do not work. Mechanic identified defective clock spring assy. Said it was a recall item. Dealer said recall only applied to 1996-1998 model years, not mine which was 1999. Same clock spring assy as recall.
My 1999 Town and country air bag warning light came on, horn, and cruise control have stopped working. Dealer claims it's a defective clockspring assembly and they are being recalled in the 1996-98 year models, but not 1999. My cost - $180. I believe 1999 year models should be included as well. I see from your website that I am not the only person in the 1999 year category that has had this problem (or should I say the privilage of paying for it).
The vehicle's cruise control and horn were inoperative. The dealer stated the problem was the clock spring. The vehicle VIN was not included in the recall.
The consumers vehicle experienced symptoms of recall 02-V-293-000 which is related to the clockspring assembly. The recall stated that the clockspring assembly may have been wound incorrectly during the vehicle assembly process. No correction done; dealer refused to repair recalled part.
Problems with the clock-spring (cruise control, horn, remote radio controls, air bag warning light) previous problem with hydraulic brake master cylinder. Replaced on 1/14/03 [64,100].
Air bag sensor light comes on and stays on. This can cause the air bag not to deploy in an accident or to deploy permaturely. The consumer states that if she adjusts the steering wheel it will go out. Ford dealer suggests that it is a manufacturer defect.
A D V E R T I S E M E N T S
- Rumney, NH, USA