This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle continues to turn off when slowing down and must restart vehicle while approaching a light or going up a hill. Vehicle taken to repair shop prior and could not find anything wrong with vehicle, repair shop confirmed issues. Have report from shop indicating concern for safety while driving vehicle. Looked for recalls regarding this and nothing reported. Again, vehicle stops running intermitently and must restart vehicle. All power to vehicle stops.
The airbag light had been on for months and was on when I bought the car last November, 2013. So it had been on for an unknown period of time. The horn and cruise control stopped working after I blew the horn at someone who did not turn on green arrow in front of me. I am sure it was the clockspring which operates those three features. The dealer would not fix it at Chrysler's cost because the VIN number was not part of the clockspring recall.
The contact owns a 1998 Chrysler Town and country. The contact stated that while starting the ignition, the air bag warning indicator remained illuminated. The failure recurred when driving various speeds. Additionally, the horn and cruise control became inoperable. The vehicle was taken to an authorized dealer. There was a recall associated with the failure under NHTSA campaign id number 04V480000 (air bags) however, the contact's VIN was not included. The vehicle was not repaired. The contact was notified of the problem. The approximate failure mileage was 118,000. Updated 05/19/14 MA the consumer repaired the clockspring. The consumer stated the failures all occurred before 118,000. The vehicle needed to be repaired when it was purchased. Updated 06/04/2014
Airbag deploy while driving 55mph middle lane, could not see, van filled with smoke, almost crash with my 3 children in van, injury burns on arms ignition failed 4 times replaced 2X under warranty
There has been a recall of the 1996-98 minivans for the clockspring failure. Dealer says that my van is not covered under this recall and Chrysler's customer service center is of no help either. My 1998 T&C exhibits the exact same issues as the other minivans affected by this defective device (airbag light, cruise & horn not functional). The airbag and horn are safety devices and must be replaced/repaired. I have had to replace this part at my own expense. Why is my vehicle not covered under this recall? it has the same manufactured date, same issues, same defective part... I expect Chrysler to pay for this repair ($233.94).
- Louisville, KY, USA
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When turning the steering wheel the driver heard a rattling noise. The horn stopped operating and the interior lighting remained on. The vehicle had an air bag failure which also caused the cruise control to stop functioning.
After starting the vehicle air bag light would come on and would stay on the reminder of the time that vehicle operated. Dealership had been notified, but the problem had not been resolved.
While driving the vehicles air bag warning light illuminated and stayed on. Possible clock spring failure. Vehicle made in March 98, 2 weeks outside of recall limit.
The airbag light kept coming on, took to dealer, couldn't find problem. Cruise control stopped working. Found out it was the clockspring. Had to replace it myself at a cost of $90, would have cost almost $400 to have dealer install.
A D V E R T I S E M E N T S
- Everett, WA, USA