This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
We were on the interstate. Driving the 80 mph speed limit. Got warning that said stop safety vehicle will shut off soon. I had 4 kids in the vehicle with me. I barely got it onto the shoulder before it completely shut off and would not move. Had to get it towed to nearest dealership 60 miles away. No answers left and now we are stranded. We could have been killed. No warning signs.
4 incidents total (3 on the freeway, once just getting out of a parking area), accelerator won-??t work and car makes a beep with the following message -??Stop Safely, Vehicle will shutoff soon-?? Was able to pull to the side of the freeway turn off and on the car, lock it and unlock it; then I was able to drive again with the check engine light on. Took the car to Chrysler dealer on Monday but they said they didn-??t see any faults. I was driving with my wife and kids and this was extremely dangerous. Stopping and getting out of the car on a freeway with car passing at 65+ miles per hour. I am concerned if my wife encounters the issue on the freeway and not pulling safely to the side, her or the kids can get into a terrible accident. Here are some dates and details: 3/28/24 Stop safely vehicle will stop soon Parked 3 days 3/31/24 engine line on 4-1-24 no lights; car serviced 6/1/2024 stop safely (just got in the car in Thousand Oaks after lunch ) 6/2/2024 twice on the freeway 6/3/2024 spoke with dealer, he transferred me to appointments; lady at appointments told me June 17 2024 is the nearest appointment.
I was driving on highway, speed was about 70mph. All the sudden the dashboard said -?? Stop Safely Vehicle Will Shut Off Soon-??. Then the car start reducing the speed immediately no matter how hard I tried to accelerate. I stopped in the emergency lane. Shutdown the car. Then restart, I could drive about 30s to 60s, then the error came again. It occurred 6 times in total while I drove out the highway to a safety place in 2 miles.
Driving in residential area at 30mph and van turned off while moving. Message on dashboard said to push break and press to start. Vehicle put itself in park. No lights turned on. I heard a beep and felt engine shut off. Problem just happened and I haven't driven it since. Called auto shop and was advised to document I'd it happened again because they need a code or some evidence to give to techs.
- White Settlement, TX, USA
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Driving on highway and got a message saying "Stop Safely - Vehicle Will Shut Off Soon". Pulled over to the shoulder before the engine stopped once. researched the issue and tried to drive to a dealership. Stayed in right lane and the issue happened a second time with the same message displaying and this time, I actually did lose propulsion, but was able to safely park on the shoulder again.
On three separate days (2/27, 3/18, 3/29), the vehicle has shown a message saying -??Stop safely, Vehicle will shut off soon-??. The ability to accelerate is cut off. This has happened twice while on the highway, requiring a move across lanes to pull over safely due to loss of acceleration. After turning the car off, the car is able to turn back. The check engine light remains on for the next trip, but turns off on its own by the next day. This is a vehicle which was recently serviced for the following recalls: 1. NHTSA 23V-010 (unexpected engine shut down) completed on 1/16 2. FCA Campaign 47A (squealing serpentine belt) completed on 2/11
I was driving on [XXX] in Virginia, speed limit is 70mph, a warning flashed in the screen: -??Stop Safely, Vehicle will Shut Off Soon.-?? The car immediately began decelerating, I pulled off the highway and restarted the car, but it would only drive very slowly (approx 15mph). After restarting two more times, it was able to drive normally. This is the second such incident, the car is under warranty. The first incident happened [XXX] and I brought the car to the dealer, Chrysler of Culpepper, Va. Their service department told me that they were unable to replicate the event after the first incident and it was likely just a computer glitch that has corrected itself. I have another service appointment scheduled, but they seem to be clueless on how to fix this incredibly dangerous problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Check engine lights keep coming back despite dealer trying to fix it 4times. The vehicle does not move when the check engine light turns on. It once stalled while driving."service charging system" error comes on the screen when the check engine light turns
While driving on the highway, warning came on to pull over safely that car would be shutting off. I had approximately 20 seconds to coast to side of the 3 lane highway an park on shoulder, as acceleration did not work. Car then shut down completely.
While driving on the highway, warning came on to pull over safely that car would be shutting off. I had approximately 20 seconds to coast to side of the 3 lane highway an park on shoulder, as acceleration did not work. Car then shut down completely.
The vehicle warning said it would shut down and to pull over immediately (the "Loss of Motive Power" issue known to these vehicles). THe vehicle is available as it has been sitting at the dealership waiting for the transmission for FOUR MONTHS. This occurred on 8/19/23 and as of today, 12/20/23, the transmission is yet to be replaced. I was driving on a 70mph highway with my two small children in the backseat. It was terrifying to lose power steering and the inability to accelerate. I had to pull over on the busy highway and turn off the van, wait a little bit, then turn it back on. I made it about another 1-2 miles when it did it AGAIN. I did the same thing, turned it off/on again, and then made it to the next exit to wait for a tow truck. Yes, this is the known Transmission issue with the Pacifica Hybrids made through Jan 2023. This was confirmed by the Chrysler dealership I had it towed to and inspected by then, there was no police or insurance report. It has not been test-driven or reproduced, to my knowledge, as they know what the issue is and have been waiting for four months to fix it. The dash displayed the known warning with this issue immediately when it happened the two times it occurred, there was no warning beforehand or any symptoms of any issue with the vehicle. The dash displayed "Stop Safely. Vehicle Will Shut Off Soon."
On Aug 26th, 2023, I was driving on NJ turnpike. under the speed limit of 65 mph. I was raining a bit and rain intensity picked up. I had both my hand on steering wheel. As I tap on the brakes a little bit to further slow down my vehicle, the brakes got locked and the vehicle started spinning and the went into the ditch divider between lanes. Fortunately nobody was hurt in the vehicle. It was a rental vehicle and I was driving it from 12th of August. I had driven that vehicle for about 12 days and I recollect that braking of that vehicle was always a bit odd. I've been driving for over 20 years and never had I ever had such braking experience. I thought it was atypical because I was not used to hybrid vehicle braking, but in hindsight their may have been more to it.
Vehicle lost all motive power. Accessories[Wdws, HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Was driving on freeway with my family, including my one year old baby and four year old daughter in the back, when a warning message came on dashboard stating "Stop Safely Vehicle Will Shut Off Soon" and van suddenly died in the middle of the freeway. Had to immediately cross multiple lanes and was terrified I was going to get hit by a big rig or other vehicle passing by. The safety of my family was absolutely put at risk. Contacted Chrysler dealership immediately but told they did not have any available appointments and could not examine the van until Thursday, 07/21/2023. Took the van to local dealership on Thursday, 07/21/23. Next day received a call and was told that the transmission needs to be replaced. The van was new when we bought it in February 2022 and had less than 15K miles when this incident happened. Was told by dealership that it could be months before the van can be repaired and that no loaner cars were available but that I would be placed on a wait list for a loaner car. Instructed by dealer to contact Chrysler Cares, which I did. Was assigned a case number by Chrysler Cares and told that someone would get back to me within 48-72 business hours, but that in the meantime there was nothing that could be done about the fact that the one vehicle we rely on to transport our kids is in the shop.
I have submitted a report on this same vehicle following the initial incident on 5/12/23. I have not heard anything after I submitted this and would like to have some type of feedback. This report is an update on the vehicle with how it was handled at the dealership and company level. At this time our van is at a Chrysler dealership that is 3 hours away from where we live, as that is where the van broke down, and has been there for over two months. During this process we have verbally been told by the dealership that this is not the dealership's problem and it is a Chrysler problem. Chrysler has told us that they needed their engineers to investigate initially. After several weeks of us calling, they told us they were not able to fix it and were considering other options. Then, after having the van about one month they decided they needed to replace the hybrid generator/transimission. On 7/12/23 we became very pushy demanding information or we were going to get legal advice. At that time customer service told us that our vehicles information was confidential. On Friday 7/15/23 we were left a message that the van was ready and the dealership would contact us. On 7/18/23 we were left a message that stated they wanted to ensure we got the van and they wanted to close the case in two days. I am working on trying to get the dealership to ship the vehicle to us, as I do not have a vehicle to go get it. They have still given us no real information or assurances, paid for anything (rental vehicle for one week, hotel for one night, towing, etc). I am pretty sure that what happened is rare, but not knowing what it was and assuring they replaced a dysfunctional new part with another new part is not reassuring to us. I am not sure who reads this, what it does or whatever. I would like feedback, direction, advice, assistance of any kind. The whole incident was very scary and I would be surprised if it does not happen again, hopefully nothing bad happens.
Van stopped working on busy highway. No prior issues. No power steering, lights all flashing, van shaking, braking intermittent. Van rolling on shoulder of road, had to put on emergency brake. Family of six, one child with special needs. Over two hours to get roadside assistance. Tow truck operator had to have driver help to get on/off tow truck due to van switching in/out of gears. Dealer service department claiming no responsibility and no assistance and passing onto Chrysler. Chrysler said it was not the recall possibly the hybrid transmission shutting down and the dealer will get to it when they can. It has been almost one month. We are driving two cars everywhere, paying loan for the van still, we had a rental, but gave it back because they said they could not guarantee payment. We are really feeling at a loss. We are not sure it would be safe to take on the highway again or if it would be worth it due to the issues we have had following this incident. Please assist and/or advise if able.
While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was reduced to about 40 mph. Within about 1/2 of a mile the car continued to slow down and we were able to coast into a truck weight station. We turned off the car. We checked for anything visibly wrong. We did not see anything wrong. We restarted the car. The yellow engine light remained on. We drove to a parking lot, off the freeway. We had the car towed to the nearest Chrysler dealer in Cloquet, MN. During the process to hookup the car, the "Stop Safely..." message again appeared. Quickly slowing down and stopping a car, on a freeway could have caused injury and/or death to my wife and me and possibly other drivers who were following us. If we had not found a safe place to coast to, the van could have become disabled in the traffic lanes. Additionally, we had just had the recall regarding the transmission short completed about 4 days earlier. I do have pictures of the dashboard messages. At this time, the dealer charged the hybrid batteries and cannot see any issues. I have call Chrysler Customer Service.
A D V E R T I S E M E N T S
- Davenport, FL, USA