This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our van completely stalled while driving. It just shut off while we were driving twice today. This is the first event to happen like this. We could have been in a serious wreck as we had just exited the interstate both times. "Start/stop unavailable" and "service shifter" warnings appeared.
The car keeps running even after the ignition is turned off emitting poisonous carbon monoxide in the garage and into the home. This is a safety hazard to my kids and family. And similar issue has been reported by many Pacifica Chrysler customers and the company is ignoring them all. The car keeps starting the engine every two to three minutes and consuming all the gas and there is no way for me to turn this off. Ideally my engine is off and it should not run but the car engine starts automatically.
Hood latch assembly & hood ajar switch stuck intermittently. Hood could-??ve flew open & caused an accident. Vehicle is only 2yrs old. Repairs completed at Autonation Dealership the week of 5/11/22
Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have experienced the same problem
While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding rear doors only open when the vehicle is stopped and in Park. In my case the van was moving, the door had been locked, and the vehicle transmission was in neutral in order for the car wash track to move it thru the car wash.
- Saginaw, MI, USA
Search CarComplaints.com for these popular complaint phrases...
The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.
monitor screen with all the cars information goes blank every 3-4 minutes then restarts and navigation goes out and radio and all climate control function quit working until the system restarts which causes driver distraction and is safety issue for me. Had to dealer but they have been unable to correct problem
My vehicle at 28, k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!" They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues"
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.
Sxm radio alerts favorites are 'on air'. upon clicking alert the menu is empty of favorites. Error message : no favorites currently on air. Favorites are 'on air' yet the radio cannot display them.
Car subject to recall for malfunctioning rear camera (ve-2 is code) during repair, touchscreen rendered inoperable. Now, camera doesn't work at all, most controls require use of touch screen which no longer works. Car had no issue before recall, no no backup camera and repairs are expected to take at least 6 weeks due to claimed lack of parts.
When driving and I press on the brakes there is a 'air ' sound and it does not brake right away. If I'm in a bit of a hill and I have the brakes pressed it will give out and start rolling back and I have to press it all the way in which makes an ugly sound and it stops after a bit. If I have to suddenly stop to not hit a child and I press on the brakes it will still go on for a while. I took it to get brakes checked and was told the brakes are good, almost new. I have four kids and this is extremely scary. I need help this has been going on for about 2 weeks. What could possibly be wrong?
A vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage per the safety recall letter I received from Chrysler. 12-volt isolator post connection safety issue. No remedy is currently available.
The radio does not hold any presets after you change drivers. So when driver one(1) has the seat, mirrors, radio, etc set for them all they have to do is press "1" when they get in, and "2" is presently set. It should hold so we don't have to go through it every time you get in.this is not what happens, I have to reset things because it is lost and goes back to factory settings. Chrysler knows about this problem and they have no fix. I would like my computer system replaced to fix this problem. They said I have to wait for an update, this is not something I should have to live with.
After waiting at the Chrysler dealer for 6 hours on 3/3/20, the service department was unable to complete the update of the radio software and thereby was unable to remedy the safety recall upload for the rear camera issue under VE2?NHTSA 19V-886. The percentages of completion were 92% and 50%. dealership said they have had problems with the update and in many cases the radio system and speakers were blown out during their attempt to update the software. As a result, the dealer said it may be better to avoid trying the update again, unless the problem of the recall occurs. This dealer position is due to their claim that the radio and speaker system could blow out and it would take several months for radio/speakers to be repaired. Also, the dealer explained in the event that the radio/speakers would blow out, the 8.4" screen would not show any information, such as relating to the gps and/or the rear view when backing up. So, the update to remedy the recall had failed. Note: The repair dealer is reedman toll, which is different from the dealer where I purchased the van in Maryland.
The sliding doors and the trunk door opened at the same time when no door/trunk open buttons were pressed. This is the 2nd time it happened. First time in the Chrysler showroom and 2nd at a parking lot, both time when the car was not in motion. The car was started, reverse gear was applied and all the sliding and trunk doors opened at the same time with passengers inside.
U connect / radio / backup camera / temperature control system freezes causes lack of control of temperature controls, no backup camera no controls in the radio/attached systems. Operator must turn off vehicle and or complete a soft restart.
Large leak in the left rear of the vehicle. Water came in from a currently unknown area and ran into all the crevices between the inside panels on the left side. Settled into the cubbies on the left side. And soaked the carpet in the back. Only owned the vehicle for 10 days when this happened. A large rain storm came through on Saturday water; noticed the water Sunday morning. Did some driving around Saturday during the rain storm but did not notice the water. Not sure if the water was coming in during the driving or after being parked. It was raining all day and night.
The contact owns a 2019 Chrysler Pacifica. The contact stated that the sensors for both passenger side sliding doors failed to function properly. There were no warning indicators illuminated. The contact reached into the vehicle to retrieve her phone while the sliding doors were closing. The door sensors did not recognize her hand and it was crushed by the sliding door. The contact had to manually force the door open to rescue her hand from the vehicle. Medical attention was not received. The contact tested both sliding doors and found that neither of the door sensors functioned correctly. The contact was concerned for her and her children's safety. The contact posted a complaint on facebook regarding the failure. A Chrysler representative online reached out to her and asked for her VIN, but no further assistance was offered since that interaction. The dealer and manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 500.
Lane sense behaves erratically in certain circumstances; alerts loudly and request hands be placed on the steering wheel when they are already on the wheel and am traveling safely within a lane; no lane changes. Has alerted in driveway as well and alerted for service. Took to dealer and they could not replicated or determine problem. They provided informational flyer on lane sense but it does not match reported conditions/alerts I received on auto's console. Consistently fails and behaves erratically going northbound on golden gate bridge - in all lanes and on multiple occurrences. Occurs in various environmental conditions from fog, clear day, rain, etc. Occurs in motion and when car has been still/stopped (in driveway.) system alerts and then automatically deactivates itself. I don't know that manufacturer and dealers have full understanding of behavior; especially the detection of what the car believes are no hands on the steering wheel/feedback torque.
A D V E R T I S E M E N T S
- Fort Benning, GA, USA