This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The upper control arms bushings needed replaced due to a popping noise from the wheel any time I turned. You then could feel the pop under your feet when you turn. We got them fixed, but now it has started popping again just 2 weeks later. There is now a rattling/clanging noise coming from the feet area when you hit a bump. It-??s pretty loud at times and you can feel vibrating in the steering wheel. I feel very unsafe with my two children being in the car and traveling around town. The auto start stop battery has also been replaced many times. It keeps going out and will make my car turn off while driving at times.
This happened the Day after we purchased the 2018 hybrid Pacifica limited.While Driving the van started to stall out (wouldn-??t go when pushing gas) and said shift to P(park) to start. Pulled over turned off the van and restarted it, that didn-??t fix the problem. Restarted again and it went back to normal but the check engine light is on. Also the battery is dying extremely fast. Within 5 miles it-??ll go from 40% to 0%.
At least daily it shifts hard. My foot would be off the gas and it will shift up. I have gone to the dealer to get it "fixed". They did a software update. It was fixed for a few days and started up again. The car only has 30K miles on it. Shouldn't be having these issues. There's no approx date. It's ongoing since I took over car from my father on 2/26/2020
The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An A indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the RPM go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won-??t open and the lights in the minivan flicker when the vehicle starts. I am worried this is my only family means for transportation. I have only had this vehicle for a little over a year.
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
- Mesa, AZ, USA
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Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened. No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday. And hope a local dealer has the part This van has been a disappointment to say the least.
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
When we shut the sliding door electronicly. It opens back up on its own. It beeps and then opens again. Sometimes we shut the door go in a store and the door is open cause it just opens on its own.
Manufacturer (Chrysler) mailed me a legal notice that my vehicle could catch fire and / or explode at anytime whether parked, idling or driving because of a defect in the hybrid battery components (inverter). They told me not to park next to anything or anyone, not to allow moisture of any kind into the vehicle and to not park or store it in any enclosed structure like a garage. They said to wait for a fix for the problem as there was not yet resolution. I responded to them asking for a loaner car or rental and was told no. It has been almost a year and still no Chrysler dealership can offer a fix, however they did come out with a 2020 model that was built without the problem. This is a serious safety recall that our government seems to be ignoring. I am left with a lemon I cannot safely store park or drive. I paid 55K for this hybrid, was told I would get 80 mpg when I only get 17 mpg and I have to worry that if moisture gets into these hybrid battery components by vehicle could kill me or others. I live in Washington where everything is wet and we have to take ferries..: Chrysler doesn't respond to my letters.
Car looses power and then jolts from the backend. It feels like we have been rear ended. Car shut off at a stop. Had to restart. All these have have happened over 5 times and we have only owned the car for 3 months. Scared to drive the vehicle.
When trying to accelerate sometime vehicle loses all power for a bout 30 seconds before power kicks in. If pulling out on to the roadway, it can be a very serious safety matter. Sometimes when problem is happening, vehicle will shift hard when power kicks in(feels like you have been rear-ended). Have had three different Chrysler mechanics drive vehicle all saying they could not duplicate problem and is performing as it was designed to preform. I am at the point of being afraid of driving the vehicle, afraid I could be in a serious accident.
While driving, my son, who was seated in the passenger side of the third row, noticed that his cupholder area was extremely hot. I pulled over and confirmed. We drove on and I told him to check. It stayed very hot for the duration of the drive. At the first visit the dealer said that they added insulation between the interior panels and the coolant lines in the area, though as an engineer I understood that said insulation would do nothing if it were squeezed tightly between the panel and the pipe. We noticed no change and reported the problem to Chrysler, who refunded the visit but took no further action. A repeat visit to the dealer had them saying there was less than five degrees difference between the hot spot and the surrounding area. I used my infrared thermometer to prove that the section of the interior panel is over 130 degrees whereas the surrounding panel is about 65. You can see this in the video I link to below. This is a safety issue, as second degree burns can result from temperatures that high, and it could start a fire. Repeated attempts to contact Chrysler were ignored. Https://youtu.be/gtbecz5chtg
The engine would not turn, there was no warning sign of check engine for that day and for being a certified pre-used vehicle there should be warranty for electrical and the transmission.
I'm on my 3rd radio for the 2018 Pacifica that I bought new less than 2 years ago and the radio was not activated when it was installed on 1/8/21 therefore no emergency services will work. I have contacted the dealership multiple times without reply. I have contacted my uconnect case manager six times by email and left a voicemail. I have contacted the corporate webpage and was directed back to my case manager. Guardian services claim the radio is not associated with my VIN so there is nothing they can do. In addition to the 911 basic emergency services, I paid $250 in March for the enhanced guardian services, however since the initial radio failure in July, those services have not worked for any length of time. No one will take responsibility for this issue. If a cell phone provider has to overnight a phone due to liability in an emergency, shouldn't a vehicle manufacturer do something?
Very frequently the utheater application will not work after shutting van off and restarting. We have gone through 1 battery a year even though it is supposed to have a 5 year life. After stopping at a red light the auto start/stop causes the van to die. I had to completely restart the van. Out of nowhere driving home doing about 50 mph it flashed a low battery alert then died within 2 minutes while driving. Thank god I was only a block from home and it was downhill. My van just had the battery replaced again and again won't start. This battery is 2 weeks old. I had turned off the auto start/stop as directed by my dealership and it continues to drain batteries. After doing research I found about 100 cases with the same issues. If I would have still be on the highway when it died I could have been hit. This has happened about a dozen or more times in the year and a half we have had the van. The first time the battery died was less than 2 months after purchasing the van. New battery was put in at request at purchase. Died after going maybe 20 miles an hour.
The power steering is going in and out, both with warning light and loss of power steering. This has happened at various speeds and conditions and is very dangerous, not only when steering goes out, but with the suddenness of it coming back on. It can do it several times in just a few minutes of driving and worries me about transporting my children, but this is our only vehicle.
Number of incidents pertaining to stop and start system. My wife was driving our kids to the store when coming to a stop (stationary) the start and stop system cut off dead stopping (stationary) us resulting in almost getting into an accident. Second time we were coming home and stopped (motion to stationery) as normal and the system jerked and stopped would not re start, turning the van on and off van started again and the car behind us was traveling regular speed luckily swerved and missed up and this happened a few more time during the period from owing this vehicle till now. (less than a year) total of 6 or more times all the events that have happened the van was in motion coming to a stop then stationary at a stoplight.
A D V E R T I S E M E N T S
- Parrish , FL, USA