This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I believe my vehicle is have the issue of a known recall on this type of vehicle: Engine stall or loss of power steering assist a loss of power steering assist or a stall can increase the risk of crash. I was driving and suddenly the power steering went out and the vehicle came to a stop. I was instructed on the screen to put the vehicle in park. Once I put it in park the vehicle shut off. I tried restarting it. The brake was stiff and would not push in. When I pushed the button it went to "acc" then when I pushed it again it went to "run" but the vehicle was not on and I could not change the shifter out of the park position. This was very dangerous and happened while vehicles were driving behind me causing people to suddenly come to a stop.
While driving, vehicle completely lost power/stalled. Power steering lost, all acceleration and power assisted braking. Indicator lights for variety of systems light up. Pull over to side and restart vehicle. Vehicle exhibits "haywire" behavior, with indicators for all systems, including traction control tire pressure, battery, hybrid electric system, parking brake, etc.going off. A short video was taken of this behavior when restart was attempted after the stall. Vehicile fails to restart. After additional try, vehicle starts, and traction control and some other systems remain non functional. Vehicle is returned home, then returned to dealer, who advises that vehicle firmware is up to date, and that the issue "cannot be duplicated." Vehicle was up to date on previous recalls relating to stalls. The stall was incredibly dangerous, and dealer does not seem to have any idea what source of the problem is. We have been sent away, being told to return the vehicle if problem shows up again. We do not feel that vehicle is safe to drive, and dealer has done nothing to address or diagnose the issue that caused the problem. The issue came after some other issues with vehicle sometimes indicating that airbags need service, or not recognizing that seatbelts were buckled. I believe the issue to be related to problems with computer firmware governing the vehicle.
While vehicle is both stationary and moving the shift selector or dial turns off. You cannot see what gear you are in when this happens. The vehicle has turned off while in motion! the tie rods on this vehicle broke at less than 20K miles. The vehicle has had multiple recalls which have been fixed but continues to have intermittent electrical issues. All of these have been reported to Chrysler.
2017 Chrysler Pacifica. Consumer writes in regards to electrical issues. The consumer stated the vehicle slams into gear. The transmission was replaced twice, but the failure recurred. There was a rattling noise under the driver's side. The vehicle failed to start leaving the driver and passenger's stranded.
While driving approximately 65mph on the highway, all of the lights on the dash came on and the car started to slow down even though I had the cruise control set. I tried to press the accelerator and the car would not speed up. I pulled over and turned the dial to park but the P did not light up. While in park the car was jerking forward and I could not set the parking brake. I turned it off at that point and tried to turn it back on to solve the problem. The problem has not yet been solved.
- Jacksonville, AR, USA
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2017 Chrysler Pacifica, 33'400 miles- hesitation after placed into/ shifting gears from a stopped position, 5-10 seconds until the car jerks into gear from release of break pedal to engaging in selected gear. Heated steering wheel feature only works intermittently, whether selected from settings with start or manually selected, all controls from steering wheel go out periodically after the vehicle has been in motion, will not work at all, including radio controls, cruise control button, U-connect button, vr button- not even the illumination of the controls works when this happens. Usually after the car has been in motion for at least 10 minutes. Has happened several times, but comes back on at random intervals while driving. Has only happened on short trips. Unknown cause. Purchased vehicle used with 20K on it May 30,2019.
When using the key fob to remotely close the rear driver side sliding door or the overhead button to open or close the door or the button adjacent the door itself, it will close for only a brief moment and reopen itself on average, 2-4 times after the initial attempt to close it. Two separate times the door has suddenly opened while the vehicle was parked, motor running, without any button or remote being pressed. Super scary.
Automatic engine shutoff system shuts off vehicle on hills causing a rollback issue, safety problem. It also shuts off during heavy traffic heating up vehicle considerably. So far two different service departments cannot find any issues. 3 batteries have been replaced in 2 years time. Transmission pops in and out of gear between 2nd and 3rd during city driving. No spare tire!! patch kit, good luck using it if you have a flat.
While coming to a stop on a city street van loses all power and stalls after making a clicking noise. I have to put it in park and start the car again.
We are on our second Pacifica after the first was bought back by Chrysler due to major electrical issues (vehicle would not start or function correctly, dealer couldn't fix it). Now on our second Pacifica we have had constant transmission issues...first transmission started slamming into gear (feels like you are being rear ended by another vehicle, this can be at slower speeds < 20 mph while going straight or turning), they reset computer, that didn't fix it, so then they replaced the valve body in the transmission (2 seperate shop trips). A couple months later it started slamming into gear again (slow speeds < 20, turning and going straight), so they replaced the transmission after putting us in a rental for another month, about 6 months later this transmission had the same exact issue, slamming into gear at low speeds (< 20, turning or going straight). So we are on our 2nd Pacifica and the 3rd transmission now and are still having the same issue as we initially had (slamming into gear like you are being rear ended at slow speeds < 20 going straight or turning)! there are serious issues with this transmission that Chrysler needs to resolve! this is not safe to drive the way it is, because you don't know the situation you will be driving in when it happens.
My car stalls and jerks when I'm going around 16 mph. Losses power. It clunks and shifts hard like you're being hit from behind. My car has had one transmission replacement a few months back. Today the car has been in the shop for over 30 days with its second transmission issue. Chrysler can"T seem to fix the issue. It's a very scary feeling to loss power in the middle of the highway or anywhere. Please help. My slidding doors had an issue that they will open and close automatically even if I was driving. Very scary. So many more issues. The issues started maybe a month and a half after purchasing the vehicle.
This is follow up to complaint # 11279161 and #11279427. Went by dealership today, they gave me list of codes they found PCM P152F, PCM P152E, ics B210D16, ics B21dd84, rfh C007700, esm PP060700, ddm B21dd84, ddm B210C16, ddm B286015, pdm B21dd84, pdm B210C16, pdm B286015, msmb21D21, plgm B210D21, plgm B21dd16, rccc B219916, and rccc B21dd84. Also told me they were checking tsb 08-099-18 rev a, something to do with front usb ports. I also was told when they first plugged in hand held scanner it showed bad auxiliary battery. They did full diagnostic and got all these codes. Still not sure what problem is. My other question is when my vehicle died no other lights came on other than the ess warning light. Also I have not gotten any other warning lights when engine shut off.
The transmission gets stuck in gear and hits a certain mph and then drops even while pressing the gas. Most commonly happens at 15mph and around 45-50mph. Then suddenly it lurches into the next gear throwing the car forwards and revving up the mph. The doors open and close randomly. The dvd screens don't work consistently and the keys have to be registered to the car frequently bc they lose their connection.
The contact owns a 2017 Chrysler Pacifica. The contact stated that the engine stalled without warning; however, the electrical system remained activated. The contact was able to engage the hazard lights and move the vehicle out of traffic. The contact also stated that the vehicle exhibited electrical failures. The instrumental panel darkened, the interior lighting did not illuminate, "key fob not detected" or "key fob left" appeared when the key fob was in the ignition switch. The vehicle was taken to mcclarty daniel Chrysler, Dodge, Jeep, Ram (3709 South thompson street, springdale, ar 72764, (479)-715-4476). The dealer test drove the vehicle, but was unable to duplicate the failures. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 34,500.
Sometimes is giving parking brake sign and will not change when you turn the knob to change to another level.say from P to D and vice-versa. When you drive continuously that way, it drain out the battery. I can conclude that it has both electrical battery problem and the parking brake problem
2 months after recall for the auto start/stop service, the service stopped working and light came on engine. Could not start car until 3rd attempt. Happened two ties after engine shut off. Brought to dealer, aux battery has 0 charge and a cell in main battery is now bad. Reading several forums this has been common after recall even though it should not have affected it. $189 for diagnostic and $642 to fix, not covered by warranty
Couldn't start my car in the morning, got a jump and it started, (this is the third battery I have had with this vehicle and it's only a 2017) after driving out of my neighborhood it shut down, no lights, couldn't put into park or neutral and couldn't open the doors...
When I was driving the car I notices that the monitor screen didnt turn on for 10 seconds after I started the car. The backup camera was blurry and the auto start stop system stopped working all together. The next morning when I went to start car the engine wouldnt start. The screen came on the light came on but the engine didnt start. I had to get the car towed to the dealership and the car wouldnt roll when it was put on neutral. I am being told there might be problems with the wiring and electricity. I saw there was a recall about this but my car didnt have a recall. The dealership is going to charge me insane amount of money to get this fixed. I've only had this car for a year and a half and I bought it to the service shop for more than I could count. This is supposed to be a new car with minimal to no problems. Im starting to get disappointed.
While driving my 4 year old son the other day the vehicle just shut off and it flashed "turn to P (park) to start engine"- this freaked my entire family out. I do not feel comfortable driving this vehicle anymore.I am up to date on all my maintenance and recalls. I have also been experiencing a "bucking" when you turn the vehicle and accelerate. It is as if the transmission is slipping. I am so frustrated and feel like I wasted $36K of my hard earned money.
The start/stop icon appeared on the dash and alerted that the system is not working. It was taken into dealership where they said the auxiliary battery was dead. Auxiliary battery was replaced but light did not go off. Taken back into dealership and was told that it takes time for it to charge and alert should go off after driving. Alert did not go off and was taken back to dealership where they said that the battery system is not charging. Had to reschedule another diagnostic appointment for next week as they did not have time to fix it. None of this covered under warranty as 2017 Pacifica has 45,000 miles. Also alerted the dealership about the 'hard stop' jerking that occurs at shift change around 15-20 mph intermittently. They said that this could not be investigated due to the auxiliary battery not functioning.
A D V E R T I S E M E N T S
- Glen Rose, TX, USA