This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Drove top speed of 20 mph because I was on base. Came to stop at stop sign to turn onto Maryland ave to exit the base. Started to accelerate to turn left, mid turn, van shut off/died, error message of put car into park and then vehicle speed too high(something along those lines) flashed. Wouldn't turn back on for about 5 seconds. Note: 2 children as passengers at the time battery replaced Nov 2019-due to same problem/electrical issues transmission replaced Jan 2020 due to ongoing issue (warranty covered)
Vehicles electronics don't turn off when car is off and door opens, I have had to turn off accessory battery 3 times since 2018 and this killed the regular battery as well.
Electric panel fried. Driving all of a sudden on highway my power steering light came on jerked me to the right very hard and the in lane light pop on that's turned off in my van. And all of a sudden jerked me extremly to the left. Good thing traffic wasn't going to fast I would of been dead. When ever you would accelerate it would do it again. I was trying to get in the slow lane to pull over. Figure the car needed to be turned off and reboot computer. That didn't help as it proceeded to do it. So got off the highway. Car only has little over 28,000 mile S in it.
I believe that my situation is identical to an issue that Chrysler has already recalled, but I was told by the service at the Chrysler dealership today that my car is not included in that recall. I was driving down the road, had to stop at a stop light, light went green I moved forward at 10ish mph to take a right hand turn, as I was turning my minivan lost all power. The car literally shut off while I was driving. I tried to pull off to the side of the road and break. The car system indicated to me to put the car in park and restart the car. I did so, when attempting to turn the car back on the car stuttered a bit but then successfully turned on. I was able to drive home. I drove the car to the dealership this morning. I expressed extreme concewrn that this issue was the same as the one that was in the news about many 2017 Chrysler Pacificas. They did not even seem to be aware of the recall which seemed shocking given the issue. And when I pressed they said since they couldn't replicate the issue and it was not a car identified in the recall that there was not much they could do. I escalated the issue to the manager and am waiting to hear back. I am very nervous about driving the car now, I had my 3 young children in the car when the issue occurred. If they refuce to fix it based on my discussion with them I am not sure what my next steps are supposed to be.
- Henrico, VA, USA
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While driving on a 50mph 4 lane road with my two children 3 & 5, I decelerated to make a left hand turn and within 3 seconds the car sputtered to a halt with all power cutting off. In a panic, I tried to get the car started again but it did not respond to the ignition. I got out of the car to get my kids out of the back seat and bring them to safety. I manually opened the rear driver side door and after doing so, the power came back on to the car. I quickly got back in and drove home without incident. We have since searched the VIN for recalls to find that for whatever reason, my VIN did not qualify for the recall involved in 2017 Chrysler Pacificas with this same exact problem occurring. I brought the car in for a diagnostic, and of course they could find nothing wrong nor "reproduce the problem", or give us any reassurance that this wouldn't happen again.
I continuly have to have my battries replaced at least 6 months to a yr. Also my car keeps stalling and it kick a lot more now then it has been since I got the car. My issues occure when I'm driving and its worst when driving up hill. I have been taking it to the orginal dealership for all services they have all the records of all the issues I have experience since I purchase the car. The car was pre owned with only 9 thousounds miles on it. The dealership is in green brook NJ.
Transmission is faulty; will often times struggle to accelerate, resulting in a lag off the start. Also experience extremely hard shifting during acceleration. Vehicle has been to the shop multiple times, yet each time they "aren't able to replicate" the issue; dealership advised Chrysler is aware of this issue, but there is no fix, so they simply give back a defective vehicle. This isn't safe for my family and is unacceptable; apart from the power train, there are further A/C, electrical, and craftsmanship issues, all of which are now out of warranty, leaving us stuck with an unreliable & unsafe vehicle.
Check engine light is on wont go off mechanic says its an electrical problem and to let manufacture know, van had been making weird sound when brake applied, dealer said it was brake dust and all was okay, but sound still persisted and now a year later its much worse the brake system has malfunctioned and brakes do not work when trying to stop, I have to apply brakes multiple time slowly and even then sometimes still not able to completely stop, took to a mechanic and two separate mechanics stated that its a manufacturer error that they cant even fix, have to go to work only car I have but I am more at risk, while driving I have to drive slower then speed limit, avoid going downhills and some time have to run red lights because I cant stop. It is so scary and I feel helpless because I cant afford another vehicle, still having to make payments on the van and at this time trying to trade it in but with the brake problem its putting me at a loss
Used car for a hour or two went home for 2 hours and went out to use the car again and the vehicle electrical system seems to have a short and the car has no power what so ever. Recently had intermittent electric issues the the drivers electric seat not working and then working again.
I'm in a parking lot getting ready to leave. Tried to start the vehicle and I received a service shifter prompt. It will not start. I've been here for 45 minutes.
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start after multiple attempts with several unknown warning lights illuminated. Roadside assistance was requested. The vehicle was jump started. The vehicle was previously repaired under NHTSA campaign number: 19V348000 (electrical system). The vehicle was taken to ganley Chrysler of Aurora (161 w garfield rd, Aurora, oh 44202) where the contact was informed that the main battery and the stop/start battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the batteries were no longer covered under warranty. The failure mileage was 18,900.
The van kicks into gear with a loud thug. Happens a lot when driving slower on city streets. Dashboard lights turn off for short periods of time. This occurs when I am driving fast or slow.
While pressing the gas going from 1st to 2nd gear the vehicle makes a sudden jerking motion almost stalling, transmission issues since purchased. Back passenger sliding door has not always closed successfully, since purchase, causing safety concerns. Vehicle will not start all the time without unplugging the "brain". gear shift light is not always on. Brakes have had to be replaced due to an air intake issue.
My van stalled, and the engine completely stopped when I had the brake pressed at an intersection. The brakes locked, I couldnt shift the car, or turn the wheel. I had repeatedly tried to turn the car on and off again and the engine wouldnt start.
Panel lights doesn't turnes off after the car is turned off bluetooth doesn't work at all (phone calls does not work any more) radio is dead parking rearview camera, the scale lines disappeared car lock does not work all the times
The drivers side automatic sliding door will pop back open once it closes. At approximately 30-40 mph the transmission will slip and it is sounds like a popping noise.
There is an ongoing issue with the driver side sliding door. It continues to open itself back up after closing. It will be almost closed all the way and then will beep three times and open back up.. there is nothing in the door jam or way of it closing. We have wiped cleaned and vacuumed it, and dealer found no issue. It happens daily. Also at times the sensor does not detect an entire body of my child when closing and will close on the child if they don't move in time.
At 10mph decelerating to stop light. Engine shutoff. On restart error message appeared _service shifter. No lights on shifter designating gear in use was able to return to Chrysler service. Replacing shifter. Previously there have been instances when doors opened while car was at 30 mph. That was corrected with new locking computer. Several times the transmission would not shift into drive when car was started. Ignition had to be switched off then on a couple of times before the shifter would work properly. The parking brake would not disengage when car started and brake control button was presseed. Ignition had to be cycled couple of times. Not shifting into drive and failure to disengage brake occurred together frequently but not every time on downhill roads in cruise control at 45 to 55 mph, transmission down shifts so RPM would exceed 3000 and did not immediately upshift when road became flat. RPM would remain above 3000 for several seconds then return to 1500 RPM. This is a very recent new action. There a disturbing thunk sound and hard jerk when transmission shifts under load at approximately 40 to 50 mph
This is the second complaint I have filed in 24 hours. I believe I am having a known problem/recall in my vehicle: Engine stall due to software issue an engine stall can increase the risk of a crash. NHTSA campaign number: 18V049000 I drove about 3 miles. Parked my vehicle and pushed the button to open the sliding back door. When I pushed the button the entire vehicle turned off including the engine and all the lights. Nothing on the dash remained lit. I tried to restart it and nothing happened. No sounds, click or lights appeared. I opened my door and waited about a minute then the interior lights turned on. The sliding back door had to be manually pulled shut at this point. I tried to start the vehicle again and nothing happened. I tried again and it hesitated, then started. I was able to drive about 10 miles to work after that.
A D V E R T I S E M E N T S
- Bensalem, PA, USA