This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My van has 54,000 miles it's not very old and the transmission is skipping (up shifting, down shifting, and highway driving) I keep taking it to the dealer ship they keep running updates on it and it's still skipping. The van has a very rough idle (keeps feeling like it's going to turn off while it's in park) something is wrong with it and the deal ship thinks it's okay. Well it's not. The front hood has bubbles in the paint and it's still a new vehicle how am I to think I will be owning this van for atleast 10 more years and it's becoming rusted already.
Although the problem is not there with every acceleration, the van seems to be tugging, then jumping/pushing forward, and then resuming acceleration. This usually happens after being stopped and accelerating to go at around 20mphs. I have also had this happen when turning and merging on to traffic around town which has caused oncoming cars to have to decelerate due to my acceleration delay. I've had the car checked out by the dealership and have been told that they are unable to replicate the problem, yet I'm driving around town worried that I will get in a wreck because of the random failure to accelerate smoothly. What's even more concerning is that there are thousands of complaints like mine online, yet dealerships are unable to replicate the issue (one example: Https://M.carcomplaints.com/Chrysler/Pacifica/2017/drivetrain/power_train.shtml). Not sure what else to do.
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 20 mph, the vehicle inadvertently downshifted and the vehicle slowed drastically almost coming to a stop. The contact stated no warning lights were illuminated. The vehicle was taken to local dealer Chrysler Dodge Jeep (2158 baltimore pike, oxford, pa, 19363) to be diagnosed however, the cause of the failure was not determined. The failure persisted occasionally. The manufacture was notified of the failure however, no assistance was offered. The failure mileage was 277,550.
Usually while driving slow (ex. Slow roll right hand turn, driving through a parking lot, or in stop and go traffic) letting off of the accelerator and upon using accelerator to start slow acceleration the car kicks upon acceleration. Feels like someone hits you from behind. Also appears as though transmission is trying to find a gear and finally engages with a kick. This vehicle has been at the dealership for this reason multiple times with no resolution, stating the issue could not be replicated. Have also opened three cases with Chrysler care which were closed for the same reason. The transmission kick occurs at random times and can't be replicated on-demand.
Steering wheel gets stuck on turns even slight ones have to pull it in correct direction. Lights on dash go off as I drive at night is terrible. Side sliding doors, back door have opened by self as I approached vehicle. Radio volume used to go up and down, same for the parking brake as I parked, it also while driving makes loud bunk noise and as it sholts like whip lash to my neck and spine. The tires loose air right away. Most important is steering and sholt. I drive for a living and these are so dangerous. Dealer in homestead acknowledged issues, but still same was told was fixed, yet I was to be charged to jyst have it checked $120, worst service ever at all 3 different dealers, customer service is terrible wait time for oul change is over 2 hrs one time. Am totally dissatisfied with this vehicle. The only good thing is the drop sests but I almost got squeezed in while moving about no sensor stops it.
- Winter Park, FL, USA
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30,390while cruising on interstate, (2/6/21, 3:17 pm, drizzling, 55 degrees F, at 70 mph in cruise control) instrument panel goes black, engine shuts off, power steering goes off, rt passenger window descends all the way, wipers go off, cruise goes off, gear indicator switches (on it's own from drive to neutral, to park. Coasting to side left of side of the (under construction) shoulder (rt shoulder is blocked by jersey barriers) instrument cluster comes back on. I shift from park to neutral, to drive, with no effect on drivability. I stopped off the roadway and shut off the ignition. Instrument cluster has battery and fcw warning lights on. There is a distinct smell of an electrical fire. I check under the hood to look for obvious fire sources. None are apparent. I checked the battery connection. This appears as normal for this vehicle, not tight ' but not loose either. I checked the fuse box. I did not have a fuse indicator tool with me and did not attempt to pull fuses. Seeing no obvious fire sources I shut the hood. Five minutes after stopping I tried the ignition again and the car started. The rt passenger window was to 3' short of closed, then it stopped. I pulled back on the highway and resumed the trip. The fcw warning light was still on. Cruise control was unavailable. The driver's side mirror warning indicator was on. On 2/7/21 I checked the car. All power devices on the rt front door were not active. I checked the fuses and determined that at least one had failed (F47). I attempted to replace the fuse. In doing so the rt passenger window immediately returned to the fully closed position, the fuse blew as I put it in, the smell of burning electrical wire was apparent inside the cab, but not under the hood.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving or while accelerating, the vehicle intermittently lost power. The contact also stated that an abnormal sound came from the steering wheel after going over a bump in the roadway. There was no warning light illuminated. Additionally, the alarm activated independently on several occasions. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a power steering assist fault. The contact was advised to take the vehicle to an authorized dealer. The vehicle was taken to normandin Chrysler Dodge Jeep Ram Fiat dealer (900 capitol expressway auto mall, san jose, ca 95136) and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure the failure mileage was approximately 60,000.
Two issues. First, when accelerating, sometimes the transmission disengages for about 1-2 seconds and then reengages and causes a sudden jerk motion forward. Happens 3-4 times a month. This will happen on both city streets and highways. This has started over 3 years ago. Second, the engine will stall/shut off at random times on city streets. It occurs when going over a speed bump and also occurs when making a U-turn. It takes quickly shifting back to park, then pressing brake and start button to start back up. This has started happening within the last 3-6 months.
While driving primarily at lower speeds when braking and then apply acceleration the transmission suddenly hard shifts. A number of times in intersections it is as though the transmission is between gears and the car is not moving at a speed with the amount of acceleration being applied. The transmission then will bang or jerk into gear with quite a bit of force. These events seem to occur more frequently during lower speed driving while slowing before a traffic light and then the light changes and you apply acceleration or when rolling and then applying acceleration. We have had the vehicle to the dealer a number of times and they always advise they can not recreate the problem. This issue has been present since we purchased the vehicle in December 2016.
When taking off from a stop and begin to accelerates it like it goes to neutral the engine's been revs and then shifts back into gear can cause a really hard jarred in the car all happens in about a second it has done it roughly 20 or so times in the 4 months we've owned it and the and when breaking and accelerating you can hear a clicking in the front of driver tire area and the back sliding doors will not always shut it takes multiple attempts what the electric motors sometimes you have to manually shut the doors
Sometimes usually at low speeds and lower gears under light acceleration the transmission shifts to the upper gear with a bang, like someone hit with a hammer and with a strong jerk. Almost like transmission mounts are defective. It does not happen if I accelerate fast. It has been going on for almost 2 years now and due to dealership being too busy with appointment schedules close to 2 months no chance to make an arrangement.
Purchased the vehcile in 2018 electric brake vacuum pump went out while driving no accident in 2019. ~ mileage 55,000 extended warranty covered. Air conditioning compressor pump out at 70K miles. December 2020. Driving, and I heard the air make a noise and realized it was warm air. Axle shaft out at 68K miles October 2020. Causing struts to go bad and leak. Parts on backorder. Car automatic transmission is rough changing gears. Told I need fuel injectors cleaned. My cost was over $400. I had it done at another service provider, no change. Advised by dealer they needed to clean fuel injections replaced 3 batteries in 3 years. Twice the vehicle died wile driving causing the power steering a brakes to tighten up. Mopar battery bought and instaled from dealership. Venginesmell like anit-freeze - dealership sadvised it past test and no issues
The transmission often lurches and clunks into gear when shifting at lower speeds (between 2-4th gears). It happens when accelerating or decelerating with specific pedal pressure. This has happened since we bought the vehicle almost a year ago, and seems to be a common issue with these vehicles.
When driving the vehicle violently jerks during the shifting of gears for the automatic transmission. This problem has been reported by numerous owners of the same make and model. I have contacted the dealership for repair but they claimed they were unable to duplicate the failure.
While driving on a 50mph 4 lane road with my two children 3 & 5, I decelerated to make a left hand turn and within 3 seconds the car sputtered to a halt with all power cutting off. In a panic, I tried to get the car started again but it did not respond to the ignition. I got out of the car to get my kids out of the back seat and bring them to safety. I manually opened the rear driver side door and after doing so, the power came back on to the car. I quickly got back in and drove home without incident. We have since searched the VIN for recalls to find that for whatever reason, my VIN did not qualify for the recall involved in 2017 Chrysler Pacificas with this same exact problem occurring. I brought the car in for a diagnostic, and of course they could find nothing wrong nor "reproduce the problem", or give us any reassurance that this wouldn't happen again.
The transmission repeatedly hesitates and shifts abruptly around 17 mph. Often noticed in parking lots. Toyota did several repairs to no avail. Traded it in because the couldn't fix it.
I continuly have to have my battries replaced at least 6 months to a yr. Also my car keeps stalling and it kick a lot more now then it has been since I got the car. My issues occure when I'm driving and its worst when driving up hill. I have been taking it to the orginal dealership for all services they have all the records of all the issues I have experience since I purchase the car. The car was pre owned with only 9 thousounds miles on it. The dealership is in green brook NJ.
I have encountered a rough / hard transmission shift condition, from a standing start, primarily when the transmission shifts from 2nd to 3rd. This condition is consistent with Chrysler case number S2021000005. I have noticed that just prior to the hard shifting that the engine RPM goes up to approximately 3,000 RPM and then shifts hard into 3rd gear. Additionally, the hard shift condition seems to be more prevalent when the acceleration occurs while turning right. I had my vehicle serviced at my local Chrysler dealer (northtown Chrysler Dodge Jeep Ram) who (1) reprogrammed the transmission control module and (2) performed a quick learn on the transmission. This is consistent with Chrysler's service recommendation under the above mentioned case number for this condition. However, Chrysler indicates that this service may not fully resolve the issue and another quick learn may be required in the future. My concern is two-fold. First, what damage is being done to my vehicle's power train as a result of this hard transmission shift and extreme RPM condition prior to encountering the hard shift condition. Second, Chrysler indicates that they are aware of the issue and are developing a resolution - when might that full resolution be available?
A D V E R T I S E M E N T S
- Walker, MI, USA