This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving, the motor began to vibrate and lose power as if not firing on all cylinders, and acted as if it was going to stall in the lane of travel, causing me to have to pull off to the shoulder abruptly, striking a mailbox. The vehicle does not display any trouble lights or show any error codes on diagnostic equipment at an independent garage. Vehicle idles roughly.
Power steering sticks intermittently causing the vehicle to remain in a state of turn, locks up. The steering wheel must be forced back out of the turn, causing an unpredictable situation when moving back to straight. This is a very dangerous situation to the point where I will not allow my younger drivers to operate the vehicle.
Started the van up, and when I tried to turn the shift knob, it was locked in place, and would not turn, van remained in Park. The center display (where the speedometer is) said "shifter service." I turned it off, opened the door, closed the door, and started it up again. Momentarily displayed the message again, but this time I was unable to put it into gear. I headed straight to the dealer. Turned out to be failure of the shifter module. it has been in the shop 5 times.
The 2017 Pacifica will sometimes have a lack of power when trying to accelerate, and/or will jerk or shutter. Other times, mainly when the engine is warm, it will shutter and die when starting the engine. Sometimes it will take two or three restart attempts for the engine to remain running. In one instance in slow moving stop and go traffic the vehicle stuttered and then accelerated toward the car in front and I had to slam on the brakes to prevent a collision. The vehicle has been back at the dealer multiple times and they claim there are not any codes they can use to diagnose the problem. Even when the engine dies it does not cause the check engine light to come on. When they scan the codes they usually find P0171 and P0174, but they say the codes are not active, only stored. I am told the vehicle is current on all power train software but the problem is still occurring almost daily.
Vehicle was misfiring, took it to the mechanic said it was the 3rd cylinder. Had that replaced, but the vehicle continued to have problems. It lost power while driving but I was able to maneuver it off the road. Took it back to the mechanic where he stated the head gasket had busted. There was no sign or indication of the vehicle overheating or anything prior to all of this.
- Broken Arrow, OK, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power while making turns. The failure nearly caused a collision. The vehicle was able to restart and was taken to the dealer; however, no error codes were retrieved. The dealer reset the transmission. The contact stated that it was a recurring failure for five years; however, the dealers were unable to repair the vehicle due to no error codes being retrieved. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 108,000.
Issue started June 25, 2022. Initially, the shift knob would intermittently lock in park while the engine was running and foot on the brake, unable to shift out of park. Eventually problem cleared itself. Was advised by local auto parts store to replace aux battery and issue should clear. I replaced the auxiliary battery myself the dealership installed the main battery on July 6. Dealership was unable to diagnose. No issues for about 1 week. Problem started again. Check engine light came on along with Service Shift Sensor error message. We made an appointment for the dealership and returned with it on July 19 and told them we needed it back by July 21 end of day. We got the car on July 21. Dealership was unable to service. On July 22, we pulled into parking lot and all systems and vehicle shut down. Multiple error messages. Finally got the car started again and had to wait several minutes for the shift knob to "unlock". Was able to reverse out of parking space but after shifting the knob into Drive, the transmission remained in neutral leaving me stuck in the middle of traffic lane unable to drive. That cleared after a couple minutes, and I was able to get it home. I opened the hood and the battery terminals were loose. I tightened them. The negative terminal on the main battery would not tighten down. I replaced the neg terminal with OEM part from Mopar auto. The error cleared up for several days. On August 1, my wife was driving the car and the transmission shifted into neutral on it's own and then slammed into park in the middle of traffic without warning or shifting the knob. This was a very dangerous situation! We made an appointment for Aug 8 with another dealership. The vehicle had 84 error codes tied to this issue. They determined the vehicle needed a new Electronic Shift Module which they replaced and TCM was reprogrammed. We got vehicle back Aug 12. Shift knob still locks in park. Still not fixed and will not drive due to danger.
While my wife was driving on the highway she heard a loud pop in the van. the cv axles pulled away from the boots. and the transmission failed. Two issues that happened at the same time. the van has a digital dial to select gears and she could not reengaged the park and stop the vehicle and also could not shut the van off. the van is a 2017 Chrysler Pacifica limited with 48,000 miles on it. the dealer claimed it was due to the driving as they have found dirt around the cv joint however the dealer sold us a protective liner for the under body and i purchased it because we live on a dirt road. we believe these are 3 product liability concerns that need to be addressed.
When turning around longer corners on the highway, the steering wheel jerks and I have to yank it free. The steering column was replaced and it did not help. Now they want to try replacing the struts. The van also jerks, stalls, catches a gear and bangs at different times. Most of the time this occurs from a full stop turning into a lane. When it stalls, it puts myself and children in danger if another car doesn't slow.
6-8-22 Driving roughly 15 MPH through town square and screen said "shift to P" could not steer and vehicle shut off. No other warning lights or messages were displayed. Has not had any precious similar issues. I put it in park, turn the vehicle off and restarted it. Started fine.
The vehicle shut off while driving at a slow speed, 10 - 15 mph. Lost complete power to vehicle as we where making our way through an intersection, it was very difficult to steer and maneuver. We made it across but only to put those behind me at risk. Panicked, I had not realized that on screen a message appeared on the instrument cluster, Put in Park and Start. The vehicle started right up and we were moving again. For more than 2 years we have been dealing with intermittent hard shifting and the dealer, because they are not able to replicate they say they can't diagnose to be able to fix. I don't know if it is related or not but I thought I mention it since its a common customer complaint in the Pacifica Forums. We've learned to live with hard shifting can't really afford to buy a new car now, but this stopping while driving was the tip of the iceberg. I can't have this happen on a freeway with a family of 6. Not safe. This is also a common topic on the Pacifica Forums.
Since I purchased this vehicle used less than a year ago, I have had an issue with rough shifting or the vehicle feeling like it loses power then lurches when it finally shifts. Now over the past couple months I have had it in the shop 4 times, the 4th time it's at a Chrysler dealership. Check engine light comes on and is blinking, car is shaking and knocking terribly. the shaking does subside after you drive a minute and the engine warms up but the problem has progressively gotten worse each time the light comes back on as I do have to continue driving it. Now the dealership states there is condensation in the cylinder, indicated either a blown head gasket or a warped cylinder head but there is no way to know without tearing the whole engine out of the car and tearing it apart. I'm also told that with labor for a new engine from Chrysler I'm looking at about $11,000!!! and due to supply chain issues we don't know how long it will take to get the parts. I've had this vehicle less than a year and I'm over $1000 in on repairs already that have not fixed the overall problem. HELP
I have not gotten into an accident. I have noticed for a long time my van transmission seems to have problems shifting. I will be starting to accelerate, and when i reCh speeds between 25-55 it often feels like I have no power (more often with time) I can hear the van "revving" bur not increasing speed at the rate it should be. Then all of a sudden the transmission feels like it "catches" and it lurches forward. Making it feel like the van us going to literally fall apart, or have the enginefall out. It is a very scary!! And it is getting worse even though when this happens I have started to take my foot off the gas because it I feel something terrible will happen. However taking my foot off the gas, especially when merging is extremely dangerous (people are so agressive driving these days) and I continue to be put in dangerous situations because of this issue. I know other people are complaining about this so I do not know why a recall has not been submitted! We need this fixed. Please help us!! Also anothwr issue.. Cruise control speeds up the vehicle when going downhill. It does not ever stop from accelerating! I'm aware and always take cruise control off on big hills. But this I'd also very dangerous as sometimes I have to tap the break because the cruise won't come off with the button when this happens.
14 mph, the engine revved and the vehicle jerked. The contact stated that he slammed on the brake pedal to prevent a collision. There were no warning lights illuminated. The vehicle was taken to the dealer on two separate occasions. The dealer informed the contact that they could not duplicate the failure. The vehicle was not repaired and remained at the dealer. The contact stated that upon investigating, he determined that the failure was related to the transmission
Check engine light appeared on my control panel of my 2017 Pacifica on 3/7/2022. I took my vehicle to Tires Plus to have it fixed. The code that the computer was giving was P000B. It was in the shop for 3 days, they checked and tested all sensors and finally determined that it was R/R CAM PHASER SYL and 0504778AD Timing Solenoid. New parts were installed on 3/12/2022 at $125. I returned on 3/17/2022 after the check engine light came back on, the technicians thought it was a issue with the reset of the check engine light. On 3/19/2022 I returned yet again for the check engine light. Tires Plus was unable to determine what the problem and recommended that I take it to the dealer. On 3/24/2022 I took my vehicle to the dealer for the same issue. They charged my $340 to reprogram and clean the cam shaft sensor. 3/28/2022 the check engine light is on yet again and have appointment to drop back off on Thursday 3/31/2022
Around 35,000 miles - MIL light came on showing DTC P000D (Camshaft Position Slow Response Bank 2). Followed by rough up/down shifts, lack of power on acceleration, lack of downshifting as expecting, and rough idle at low speeds. Code self cleared and MIL disappeared. Engine oil checked and changed. Code came back/self cleared until vehicle was taken to dealer at 47,317 miles. Below service was performed - included checking the camshaft - sensors and replacing the PCM under warranty. Now at 52,000 miles and six months later - DTC P000D, rough shifts, lack of acceleration and rough idle have come back. Dealer does not have any availability until 4/23 - however an appointment has been made. DTC comes and clears. But rough shifts persist. 08-24-2021 -47,317 Scheduled Maintenance Vehicle Inspection(S) Check Battery Inspect Brake System Tires Good - Green Diagnostic System Test Cam Shaft Rental Sublet Lube/Oil/Filter Fuel System Service
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving below 20 MPH, the engine revved and the vehicle jerked. The contact stated that he slammed on the brake pedal to prevent a collision. There were no warning lights illuminated. The vehicle was taken to the dealer on two separate occasions. The dealer informed the contact that they could not duplicate the failure. The vehicle was not repaired and remained at the dealer. The contact stated that upon investigating, he determined that the failure was related to the transmission. The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.
When accelerating slowly from a dead stop, the transmission will sometimes hesitate/ pause to shift and then shift with a hard bang. Most often this happens while accelerating in the 10-20 mph range but will sometimes happen while in the 20-30 mph range. It only happens if accelerating very slow. Quicker acceralation-no problems.
I have Pacifica Hybrid 2017 model minivan with a lot of problems. More than 6 times the minivan was not starting and if starting it would have all the check engine (so i needed to leave the minivan with 2 small kids and take a car service ) some of the signs that would all of a sudden start are service Hybrid Vehicle system, service electric throttle control park sense unavailable, Automatic High Beam Disabled, press break to prevent rolling, Blind spot alert temporarily unavailable in the middle of the road while I am driving. I towed the car to Chrysler and they won't pay for it as it was a hybrid problem, and it was under warranty. The dealer agreed that it was a hybrid problem under warranty, and they would fix it as it was a problem from the manufacturer. In a week the dealer said it was fixed. After I was taking the van home and while i was on the road all the signs came up on the control panel. It has all sorts of warning on the panel as mentioned above. I realized the car had the same issue. It won't let me change the gears and stopped completely when I came home. Then I called the dealer and complained, and they said to bring it back however they won't help me with the towing service. Again aftre 1-2 days the car started so i took to the dealer they said they have found the problem they don't know so Chrysler tech team is working on it. Then after 2 weeks they said they have fixed the car and also test drove. However i came home and after 3-4 more days the car still had same issues. It stopped on the highway in the. I managed to move to the rightmost lane and stopped over there on highway. This was a very scary incident. I gave the van back to the dealer and Chrysler reps again said they wil look at it. However, after 4 th attempt I gave them and brough it back. The problem still persists. No help from Chrysler or the dealer. each time they take more than 3-4 weeks and leave you on with no rental help as well.
Our Pacifica plug-in hybrid intermittently wouldn't start beginning in October, 2021, each time displaying a "Service Charging System" message and Check Engine light. In one case, it was on and would not shift into Park, and we got stuck ~30 miles from home, with kids, and had to arrange for pick up and transportation. After many attempts, we were able to start it and drove it to a dealership in Plymouth, MI on November 15th. It has been there since; the dealership wanted to replace the high voltage (hybrid) battery under warranty. Chrysler would not authorize this part to be ordered and directed the dealership to replace the Onboard Charging Module. That did not resolve the issue and they eventually (on December 27) ordered a new HV battery (which still has yet to arrive).
A D V E R T I S E M E N T S
- Clifton Springs, NY, USA