This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At approximately 40,000 miles, while a computer-related recall repair was being performed, I was informed by the Chrysler dealership that motor mounts were a potential problem & to keep a watch on it. I thought this was an odd comment at the time, as the car was barely 3 years old (and, of course, out of warranty). Fast forward to approximately 70,000-75,000 miles, and we started having issues. They are particularly noticeable when I am slowing to a stop, and then re-accelerate (for instance, the light changed green right as I was slowing to a stop, so I would take my foot off the brake & then accelerate instead) - the car won't move right away, and then it suddenly "clunks" into gear & lurches forward. The force is so strong that I have almost rear-ended someone on several different occasions. I have contacted Chrysler regarding the issue - have been told it isn't covered as my car is out of warranty. I thought Chrysler would certainly issue a recall, due to the sheer volume of complaints online regarding this same issue - but so far they have not. I finally brought my vehicle in to be repaired - I was told four mounts are bad! I drive almost all freeway miles in Suburban area - no gravel roads, etc. - this should not be occurring. I am still hoping for a recall as this is dangerous and I feel whoever supplied these bad parts should have to stand behind their premature failure.
The contact owns a 2007 Chrysler Pacifica. The contact was driving various speeds when the engine unexpectedly stalled without warning. Upon restarting, the vehicle resumed as normal. The failure recurred twelve times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 110,000. Updated 05/08/13
The contact owns a 2007 Chrysler Pacifica. The contact stated that while the vehicle being serviced, the technician advised that the motor mounts were cracked and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 74,000.
Dealer instructed me that the front and rear motor mounts were cracked on a car with less than 100K miles. This is not covered under Chrysler's powertrain or extended warranty. This is a common occurrence with Chrysler's motor mounts.
The contact owns a 2007 Chrysler Pacifica. The contact stated that while driving approximately 55 mph, the vehicle suddenly stalled. The contact merged to the shoulder of the road and restarted the vehicle. Also, the contact stated the failure occurred intermittently. The vehicle was taken to the dealer for diagnostics where the failure was unable to be replicated. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate current and failure mileage was 80,250.
- Neck City , MO, USA
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The contact owns a 2007 Chrysler Pacifica. The contact was driving approximately 30 mph and heard a loud bang from the engine. The engine warning light illuminated on the instrument panel and began to flash. The vehicle was towed to the dealer for diagnostic testing. The technician stated that the engine would have to be replaced. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 80,915.
The contact owns a 2007 Chrysler Pacifica. The contact stated that when driving approximately 35-40 mph, a loud noise was emitted from the engine area. The vehicle was taken to the dealer for diagnosis where they advised him that all three motor mounts were fractured and needed to be replaced. The vehicle was repaired for the three motor mounts. The contact stated that the failure recurred every two months. The vehicle was taken to the dealer each time where the motor mounts were constantly being replaced. The manufacturer was contacted and offered to cover the repair expenses. The failure mileage was approximately 12,000. The current mileage was approximately 49,000.
My 2007 Chrysler Pacifica began stalling on 8/17/2011. We have to put the car in neutral and re-start, no matter what the traffic conditions. We lose all power steering and brakes when this happens. After about 3 stalling incidents in a short time. We took it to the dealership. They had the car for a couple of days and couldn't find the cause. They sent me home and said to keep a diary of problems. I kept track for a year. In that time the car had stalled 24 times. The time of day and conditions were all noted. In August of this year, the car stalled numerous times. We took the car back to the dealership with the diary. They have had my car since 8/27/12. We have incurred $800 in rental car expense. They put a computer on board and sent the car home with my husband to drive for a week. He pushed the button when it stalled 4 times. The computer recorded the stalls, but no codes. They can't re-create the problem and have no answers. I some times drive with our grandchildren and will not drive the car until this is resolved. Motor mounts were replaced early in our ownership. The only thing that Chrysler can offer was to clean the throttle body. The dealership did that and it didn't help. The car has started stalling at higher speeds. Initially it was 10-25 mph. The last few times it was around 35 mph. This is clearly a safety issue and needs to be taken seriously.
While driving at speeds of 10-35 mph, the oil and esp lights would illuminate, then the engine will simply cut off / stall. We have to put on the emergency flasher while in traffic, put the vehicle in neutral or park and restart. No engine light. We brought the Pacifica in to the Dodge dealership 5 times and they could not find any codes. They tried updating the software on the ECM which did not help. Then, the dealership said the motor mounts were bad and the torque of the engine was pulling on the front wiring harness(ES), causing the stalling issue. We had all 3 (front, rear, upper) engine/motor mounts replaced and the issue still happens every time we try to drive the car. The dealership has the car again and said the front motor mount still looks like it is bad even though it was replaced 4 days ago. Based on what I've read in the NHTSA database and the Dodge dealership telling me that motor mounts go out on a lot of Pacificas, this is happening to a lot of 2007 Pacifica owners. Chrysler should absolutely recall the motor mounts on this vehicle and provide a more reliable replacement motor mount with a robust design at no charge to all Pacifica owners. My wife has reported that she has almost been rear ended several times as a result of suddenly stalling while driving. To have this vehicle completely stall out while my wife is taking my 3 kids to school or other activities could cause a crash and is potentially life threatening. I just want this issue to be resolved. The Pacifica is a well designed car and we love the interior but we need reliable transportation.
The contact owns a 2007 Chrysler Pacifica. The contact stated that the vehicle would stall sporadically and without warning. The air conditioner also was inoperable. The vehicle was taken to the dealer however, the dealer was unable to duplicate the failure. The manufacturer was notified who offered no assistance. The failure mileage was 45,000.
The contact owns a 2007 Chrysler pacific. The contact stated that while traveling 65-70 mph, a clunking noise was heard from the vehicle after the accelerator pedal was depressed. The vehicle was taken to the dealer who confirmed that the engine motor mounts needed to be replaced. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 83,000 and the current mileage was 90,000.
The contact owns a 2007 Chrysler Pacifica. The contact stated that the vehicle experienced several failures in which the vehicle would fail to accelerate when engaged, the air conditioning was erroneously blowing hot air and the engine would shift when driving at various speeds. The vehicle was taken to the dealer who replaced the fuel tank and the air conditioning system. The motor mount brackets were also replaced by a local mechanic. After the repairs, the gear shifter could not be shifted from park. The vehicle was towed to the dealer who advised that the gear shifter had to be replaced. The gear shifter was not replaced. The manufacturer was made aware of the failure. The failure mileage was not available. The approximate current mileage was 70,000.
The contact owns a 2007 Chrysler Pacifica. The contact stated that two of the three motor mounts failed. The contact took the vehicle to a mechanic thinking that the transmission failed and was advised of the motor mount failures the by the mechanic. The vehicle was not repaired. The VIN was not available. The current mileage was 110,000.
The contact owns a 2007 Chrysler Pacifica. The contact stated that the vehicle stalled several times without warning. The oil pressure and traction control warning lights were illuminated after the failure occurred. The vehicle would start after a few minutes and would return to normal function after waiting several minutes after the failure. The vehicle was taken to the dealer where a diagnostic test was performed but the dealer was unable to locate a failure code. The dealer also test drove the vehicle and was able to duplicate the failure. The vehicle was not repaired. The failure mileage was 67,892 and the current mileage was 76,500.
The contact owns a 2007 Chrysler Pacifica. While driving approximately 45 mph, there was a hesitation of power. The contact was able to continue driving. In addition, whenever driving from a complete stop the vehicle would lunge forward. The vehicle was taken to an authorized dealer where the motor mount was replaced. One year later, the failure recurred. The vehicle was taken back to the dealer and the motor mount was replaced for the second time. The vehicle had not been repaired for the most recent failure. The manufacturer was notified of the previous failures. The approximate failure mileage was 36,000.
The contact owns 2007 Chrysler pacificia. The contact stated that while driving 1 mph in reverse, she heard a knocking noise. The vehicle was taken to an authorized dealer for a diagnosis and the dealer stated that the engine mount needed to be replaced. The vehicle was repaired and the failure recurred. The manufacturer was not notified. The failure mileage was 73,000.
A D V E R T I S E M E N T S
- Antioch, CA, USA