This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
TRANSMISSION CONTROL MODULE AND VALVE BODY ASSEMBLY. There is a backorder(700) from the factory on this product and the wait is at least 3 months! This problem has been confirmed by the dealership as well as the backorder. The vehicle will not go in gear even with the engine running. The message displays as vehicle is already in desired gear even when it is not, and you cannot put it unto any gear even neutral, as it gets stuck in park!. The code is PO658, and the CHECK ENGINE light is illuminated and can happen without warning while vehicle is parked, stopped or idling so far as I experienced. The ignition will not turn off and the battery must be disconnected in order not to drain the battery. If this were to happen in traffic or or an intersection we all could have been KILLED. It has happened 4 times to us, Two times it started working on its own and Two times requiring a tow which cost me $600. Once at the dealer they charge a $140 non-refundable diagnosis fee and then can't fix the problem because they don't have the parts and can't get them. I think allowing Vehicles to have electronic shifting transmissions instead of manual shifters is a HUGE safety risk! The car only has 70K Highway miles on it and even if it was under warranty we can't get the darn parts. The dealer has to install it because it has to be programmed. The transmission is manufactured by ZF in Germany and they make others for several other car manufacturers. Chrysler uses this transmission across their entire fleet so this failure defect could show up in any of their product line
The contact owns a 2014 Chrysler 300S. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact stated that the check engine, transmission, and traction control warning lights were illuminated. The contact pulled over and was able to restart the vehicle after several attempts. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the engine failure was related to NHTSA Campaign Number: 17V741000 (Electrical System) and referred the contact to the dealer. The vehicle was not repaired. Additionally, the contact stated that the cruise control had failed, and the light was constantly showing that the cruise control was engaged; however, the contact stated that the cruise control was not activated. The contact researched online and related the failure to NHTSA Campaign Number: 18E053000 (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 89,000.
The contact owns a 2014 Chrysler 300. The contact stated that while driving at an undisclosed speed, the service shifter warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 16V240000 (Power Train). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 184,000.
My car has been at the first dealership (Brewbaker Dodge, Montgomery, Ala.) on November 11, 2020. I got the car back March of 2021. The problem of misfires on cylinder 1 side, hesitation when proceeding from a red light, and stalling out. The problem continued so; I took it to another dealership (Stiver Dodge, Prattville, Ala.) in August 2021. I was given the car back in February 2022 stating to me that the problem may correct itself after being driven until after my birthday (March 2022). So, to this date my car is still at the Dealership and Chrysler Star Team has no clue what is wrong with this car. I'm still paying a car note, insurance, and renewing the license plate for this car every year and moth. Chrysler knows that there is an issue with the 3.6L Pentastar engine. No one wants to help me in this situation, but all parties involved wants my money but no real solution(s). I need someone that's going to advocate for me on my behalf. I just want Chrysler at this point to just put a new engine in the dang car and cover the charges at their expense for their defective engine. Chrysler seriously knows what's going. As long as my car has been at this Dealership For over a year, how could the engineers who designed this engine not know what's wrong with? This car has very low miles to be 8yrs old with major issue. And FCA doesn't want to admit to this engine (3.6L Pentastar) being a defective engine. Look at the class action lawsuits pertaining to this. Please Sir / Ma'am help me make sense of this. Thank you.
The contact owns a 2014 Chrysler 300. The contact referenced NHTSA Campaign Number 16V240000 (Power Train). The contact stated while driving at approximately 45 MPH, the vehicle hesitated and entered into Limp Mode. Additionally, the contact stated that when he depressed the brake pedal to stop at a stop light, he noticed a dark cloud of smoke coming from the hood of the vehicle. An unknown warning light was illuminated. The vehicle was diagnosed by an independent mechanic and determined that the gear shifter needed to be replaced. The dealer was notified of the failure and informed the contact that recalls on the vehicle were previously performed. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
- Raeford, NC, USA
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The car will consistently slip from park to reverse when you try to exit the car. You have to push the shifter into park twice for it to remain in park. Very dangerous, as it WILL be in reverse if you are not careful exiting the car.
The contact owns a 2014 Chrysler 300. The contact stated while placing the vehicle in the park position, the contact noticed that the vehicle had shifted into neutral inadvertently on several occasions. The contact took the vehicle to a local dealer who diagnosed the vehicle and stated that the failure was related to NHTSA Campaign Number: 16V240000 (Power Train). The contact stated that the dealer had performed the recall repair however, the failure recurred several times after the repair. The contact took the vehicle back to the local dealer however, the dealer was unable to inspect the vehicle for several weeks due to appointments that were booked in advance. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 44,000.
It was noticed that the vehicle was suddenly leaking oil as in a quart on the pavement where I had parked. Took it to a service center and the oil filter housing cooler is cracked. He advised to not drive it as the oil is pouring down the top of the motor and could cause a fire or other electrical problems. Upon trying to order the part, it would seem that a lot of other people are having the same issue. The manager at our service center was told it was on backorder. 30,000 was the number he was told of this exact part that other people were also trying to get. The vehicle smelled of burning oil and was smoking when it was last driven. I am on week 2 of not have a vehicle and am looking at the very least another 5 weeks, before the part could possible arrive. If this many people are having the same problem why is not a recall.
Driving on garden state parkway, suddenly a bang from car, no power transmitted to wheels, had to coast over to right shoulder, in traffic, warning light came on after car stopped, never before, "service AWD system". car only has 62,400 miles, no prior warnings. Had to be towed off highway, vehicle inoperable pending repair. I found information online about failure of bolts on driveshaft of AWD system, and a recall by fca usa of 75,000 2014-2017 Chrysler 300's and Dodge chargers in February of 2017. I checked for recalls on my vehicle 0N 1/16/21, and there are no open recalls.
I pulled into my driveway at home and placed the vehicle in park. At the time I placed it in park a reading came on the dash that said 'service trans press brake when stopped key off engine to engage park'. from what I could see the vehicle was already in park. As I tried to place the vehicle into drive it would go directly back into park as soon as I got off the brake pedal.
I have a 2014 Chrysler 300 base, with AWD. I have 73,000 miles on the car. I've always had the service kept up. So, I was have a rough noise as I would go over 50 mph and it would be like a growling noise. It sounded like a front wheel bearing. I took the car into the dealer and they said it was the front right wheel bearing. The warranty had ended at 70,000 miles for the drivetrain and so I put it on myself. I put a brand new hub on and still had the noise. I took the car into another garage and they thought it was the rear drive line. They replaced it and still making the noise. So, they then said it was the front drive line. I had them do it and finally. This was the fix. I looked online and watched videos and was never anything saying a drive line. I just feel that it's so unfortunate that at 3,000 miles over and I'm stuck paying over a thousand dollars, to replace a part of the drivetrain. What I worry about, is that both axles were actually no good. It's just the one was making the noise. What if I kept driving and one locked up. That's scary and could become life threatening. I truly hope you can review my message and find out why this happened and is a possible recall. I would hate for them to freeze up on someone and ends up injuring or worse, fatally injuring someone or even an entire family. Thank you!
8/30 put the car in park and stepped out. The car goes rolling backwards down the street with my daughter in it screaming bloody murder. Luckily my driver door was open. It caught my neighbors car and jarred my door backwards forcing the car to veer to the left avoiding a street where cars fly up and down frequently. (savannah was feet away from either going into traffic or into the back of someone's house. We are extremely lucky nothing happened other than damages to a couple of vehicles). My car door doesn't shut properly and is unsafe to drive. I find out this is the same shifter that has allegedly been tied to a famous man's death and hundreds of other accidents. Verified with fca my car was defected.
Based on "NHTSA" proof report attached below regarding this issue. ( safety recall N65 / NHTSA 13V-610 transmission output shaft ) it was happened to me 100% but still not updated my vehicle manufacturing date in that document. Recently the local dealer charge me the full cost of valve body transmission without any convincing reason.
The contact owns a 2014 Chrysler 300. While the vehicle was in park, the shifter erroneously changed to the drive position. The vehicle was taken to rancho Chrysler Jeep (8010 balboa ave, san diego, ca) and the software was updated per NHTSA campaign number: 16V240000 (power train), but the failures recurred. The manufacturer was not notified of the failures. The failure mileage was 90,000.
1. while driving at normal speeds my car seems to struggle shifting into gear. It also makes clunking sounds going up hill. Today I accelerated to get onto the highway and the vehicle made a loud noise for a few seconds and finally got up to speed. 2. my vehicle also has a factory rust proofing and the quarter panels are showing large spots of rust on the front and rear of the vehicle.
Drive shaft is loose and is banging in car. Dealer had been unable to find problem and tells the clunking noise is unknown. I toke it to outside mecaniac and he says I joints have play but Chrysler donot make ujoints for the car in return you must buy the entire drive shaft I believe the drive shaft has been ruined because something is loose like the bolts but the dealer says it's not under the recall.
Car was in motion when the gear shifted from drive to stop causing the car to come to an abrupt stop. The wiper blades came on by themselves, the gear shift indicators began blinking off and on, the transmission monitor began stating that do not turn the car off, then began flashing: Proceed to destination, turn car off to turn to start car, check engine light began flashing and the power steering indicator began flashing on.after about twenty minutes I was able to get the shift indicator to shift into gear so that I could get the car out of the street.
I took my vehicle into the dealership for a recall months ago and it still isn't fixed. It states in the recall letter it should take about two hours to complete. It's even been transferred to another dealership to try to be fixed. I've been given loaner cars that do not meet the standards of my current vehicle by model or by dependability. I wish to clear up this matter as quickly as possible now. I have a family and other responsibilities to tend to. This has been a very stressful, traumatic experience and I need assistance in clearing this matter up once and for all please.
A D V E R T I S E M E N T S
- Summit, MS, USA