This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car does not register when the car is in park after I turn it off. It reads 'shift to park' and I have to spend several minutes jiggling the shifter or restarting the car and going through different gears. It is a very big inconvenience. I took it to the repair shop as it started right after the warranty ran out. They said either the shifter needs to be replaced or the gearbox via a conversation they had with someone they had at Chevy. They were told Chevy and GMC are aware of it being a problem but it's not on a recall level yet.
2018 Chevy Traverse. Consumer writes in regards to various defects with vehicle. The consumer stated the autostop became inoperable, a popping sound was heard on the passenger side, parking would not release, and the low engine oil light illuminated. The consumer also stated the radio would not work properly, the rear brake calipers locked up, the gear would not shift into park, the windows inadvertently roll down while the vehicle was off and the dashboard was broken.
I have had issues with my 2018 Traverse since December. The problem started around 9,000 miles. I took my vehicle into the dealership and they could not duplicate the issue. I would put the vehicle in drive and the "D" light would blink but the car would not move. In March after several trips to the dealership they finally repaired the vehicle. They removed the transmission and replaced a sensor. The vehicle did not have any issues until July 23rd when driving on a city road the car got stuck in first gear. I was pushing the gas pedal and the car would not go over 20 mph. I took the vehicle in and they replaced the tcm and solenoid sensor. I picked up the vehicle on 8/8 only to return on 8/15 when the car stalled and jerked while I was driving. On 8/16 I spoke with the dealership who informed me Chevrolet advised them to clear the code and return the vehicle to me. This is a known issue to them and the engineering department is working on figuring out the problem. As of 8/18/2019 this vehicle has spent 47 days in the shop for repairs and has 10 repair orders.
Began 6/19, with progressive worsening. When the vehicle is placed into park and shut-off, a warning appears on the info display stating" shift to park". at which point the vehicle keeps all lights on the inside and outside of the vehicle illuminated, the ac stays on, the radio/entertainment display stays on, in addition to a warning beep/chime that is typical when the vehicle is left "on" and you open the door. In other words, our vehicle still thinks it is "on" and "in" gear. In the beginning it would take 2-5 times of turning the vehicle back on and off in order for the warning to go away and the vehicle to shut-off properly. Now, it will no longer shut-off regardless of how many times the engine is restarted and the stick-shift is moved out of park & back. Have resorted to unplugging the battery every time we exit the vehicle to keep it from being drained. The vehicle has also not re-started at all(taking 15 minutes of re-engaging the starter button at its worst). Leaving my wife & toddlers stuck in 100plus degree heat. When it does not re-start, the dash display reads the vehicle at "0 mph" and allows the gears to be shifted. There are numerous other people online stating similar issues. Some have resolved with a change of the shifter mechanism, & others still with continued issues after that. The dealership stated there is only 1 part left in town, and that it is on back-order and they can't get it from the manufacturer(they tried their two nationwide warehouse locations). Not only that, the dealership said we needed to leave the vehicle with them and they would not even "look at it" for up to 1.5 weeks, and that they were out of loaner vehicles. The vehicle is still under warranty, and was purchased certified-used. Nothing has occurred while driving the vehicle or when stopped at a light/stop-sign, but we certainly don't want to find out what "could" happen.
From a complete stop when starting off the front end pulls to the right took it to dealer they said its normal... gear shifter wont stay in park..have to start and stop several time.. when pulling off car fills like its shaking and shuddering..
- Xenia, OH, USA
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I was driving my car, straight, down our road at about 40 mph when the car suddenly started to shudder, loose power and then then engine stalled (lost steering ability and engine propulsion). If this had happened at a busy intersection, while making a left hande turn, it could have been fatal.
Slowed down for stop light and tried to accelerate and engine, transmission and accelerator felt disengaged, engine backfired, car hesitated and jolted felt transmission disengaged. This was on a street.
The contact owns a 2018 Chevrolet Traverse. While attempting to turn into a parking lot, the check engine indicator illuminated and the vehicle lost power. The vehicle was towed to hampton Chevrolet (757-325-9604, located at 1073 w Mercury blvd, hampton, va 23666) where the technician performed a diagnostic test and found codes P0014 and P0024. The manufacturer was made aware of the codes and advised the technician to clear the codes and return the vehicle to the contact. The technician acted accordingly. The contact stated that the manufacturer and the technician stated that there was no remedy for the failure. The contact insisted that the vehicle was not repaired and unsafe to drive. The failure mileage was 4,571.
Driving late at night with family down a state highway/city street with some stoplights and rotary, vehicle suddenly seems to be intermittently losing power or transmission slipping when driving. When giving gas entering rotary, intermittent slipping/power loss (like a skipping power/slipping transmission) worsened - felt greater loss of power and for slightly longer periods. Noted engine light came on. Worsening intermittent power failure/slipping/hesitation/jerking continued when giving gas to engine for ~1/4 mile until pulled into shopping mall parking lot. Felt lucky to be able to reach lot, called for flatbed tow to dealer. Dealer had vehicle for 1 week, and when assessment complete, reported dtc P0011, P0014, P0021 and P0024 cam codes. They visually inspected with no concerns, test actuator system operating. Search for bulletins revealed document 5251270 with no repair yet for anomaly, which describes "some customers may comment that the ses [service engine soon] lamp is illuminated. This lamp may have come on by itself or in some cases, the customer may experience drivability issues such as a stall, lurch, stumble, hesitation or power loss after an auto stop/restart." Notes technician may find the above listed codes. Cause is listed as "a software anomaly that allows the 'verify sync' status to not restart and reach full 'sync' when the engine restarts. The ECM then reports actual cam positions as '0' while it continues to command the actuators to move resulting in engine roughness and/or drivability concerns (as stated above) with the possibility of setting multiple cam phaser performance dtcs." Instructions on the bulletin are to check and clear codes and return vehicle to customer. Bulletin created on 5/7/2018 with 5 updates since. Brought vehicle back to dealer due to concerns of lack of fix and safety when recurs, dealer unable to replicate.
Car had about 10000 miles and in two separate occasions has stalled, steering wheel had stop working, couldn't steer, car turns off when stopped at traffic lights, alrms go off and dealer just says they can only reprogram the computer, no repairs available. On a third time braking system alarms went off and dealer had to replace the braking system. Vehicle has always failed while in motion. Dealer and manufacturer will be responsible if someone gets hurt because this car does not function as it should.
In early April 2019, approximately the first week of April, I was driving the Traverse on a hill and stopped at a stop light. When the light turned green, I attempted to step on the gas and pull forward, but the car rolled backwards. I looked down to see if I was in reverse, but the car was in drive. This specific incident occurred a total of two times. On April 23, 2019 around 9:40 am I was driving and my car stalled multiple times during this trip. I was not sure if the car was going to make it to my final destination. The check engine light illuminated. On April 24, I received a call from the dealership. The dealership informed me that the car showed 4 'codes'. P0011 'a' camshaft position ' timing over-advanced or system performance bank 1 P0014 'B' camshaft position ' timing over-advanced or system performance bank 1 P0021 'a' camshaft position ' timing over-advanced or system performance bank 2 P0024 'B' camshaft position ' timing over-advanced or system performance bank 2 these codes represented a software problem related to the engine. Tim informed me that according to the GM bulletin (pip5568E or document id# 5251270), the recommendation is to delete the codes and that there is not a software solution to the problem at this time. The dealership informed me that because of the severity of the symptoms I was experiencing related to the codes he did not feel comfortable with the recommendation from the GM bulletin and he would be escalating the issue to the GM district manager. The ultimate result is that they want to delete the codes and have me come pick up the car as there is no solution to the issue at this time.
On a normal sunny afternoon after about driving for 20 or so miles, we were approaching a red light in a line of traffic at a busy intersection, the vehicle appeared to start slightly jerking as I was coming to a stop. Once stopped the stop/start function operated. Upon releasing the brake to accelerate thru the intersection the vehicle started jerking and lurching uncontrollably then shut down completely, the instrument panel went dark. I could not get the car out of the line of heavy traffic, I had to put it in park right in the middle of the road and try the start button. Thankfully the vehicle started, the check engine light came on and stayed on but the vehicle appeared to be running normal again and we were able to proceed. This was very upsetting and dangerous as it occurred in heavy traffic at an intersection. I took it back to the dealership the next day (I bought this vehicle used 2 weeks prior, this was only my 2nd time driving it and I had only put 70 miles on it in the 2 weeks I had it). The current mileage is approx. 25,600. The hard code the dealer retrieved noted a camshaft sensor issue. The sensor was notreplaced, I was told that GM is aware of this problem and would be issuing a recall but they are not sure when. They said it was a computer program issue. I am very concerned for our safety while operating this vehicle as they said the issue may or may not happen again. Onstar sent me an email notifying me that my 2018 chev Traverse had and engine/transmission issue and to take it to the dealer asap. Thank you onstar, I am very aware of the issue and it was already at the dealer but I appreciate that you also recognize that there was a problem. Hoping GM does something very soon, this is a $50,000 vehicle with only 25K miles on it and it is not safe to operate under these conditions.
Transmission light came on, car started excessively jerking and stalling (vehicle was in motion on a city street while turning and driving straight) took into dealership and said GM does not have a 'fix' for this problem and it's currently under investigation. There are 'concerns with all 4 or pairs of camshaft position system performance dcts P0011 P0014 P0021 and P0024. Dealership cleared codes and we were told 'chances are it won't happen again'
Vehicle turned off during operation. Vehicle was traveling at 45 mph on a local highway and turned off. Coasted the vehicle into an empty parking lot where parking gear was applied and vehicle was restarted. Check engine light was now present. Vehicle was dropped off at dealership where it was purchased. Was informed it was a software anomaly and is currently being investigated. No repair, software was reset and vehicle was released
Steering, turn either way, backing out of space there is a strange click noise, has 4631 miles only. Blue tooth won't come on all of sudden either for hands free speaking.
While at a traffic light, the engine auto stop engaged as usual. However, upon releasing the brake to proceed through the intersection, the vehicle restarted but would not run properly. The vehicle would lurch/jerk forward then lose power over and over again. It felt like we would get whiplashed from the movement of the vehicle. The engine light came on. We were able to make it off of the road into a parking lot in order to call the dealership for advice. They advised to turn the vehicle off and restart it in order to reset the systems. While this restored the ability to drive the vehicle, the check engine light has remained on and the vehicle will be going into the dealership in 3 days (the earliest available appointment) to be evaluated.
Started SUV then noticed check engine came on once driving. Went down a major road and noticed the SUV was losing power and wasn't shifting properly. Had my kids in the car and was able to turn around to get back to my house. Once I got it to a safe spot I pressed on the gas to properly park it. Then the SUV jerked forward in a sudden amd hard fashion and I almost hit the car in front of me.
While driving car on a state highway, it began to jerk, lose power and check engine light came on. Next day taken in to dealer, informed GM is aware of the problem that also affects several other GM cars and is unable to fix.
While driving on rainy day about 20 mph the engine would alternate between a power surge to no power. This continued for several minutes while driving (nowhere to pull over) until the engine completely died. Both the jerking forward and the shutoff while driving could have caused a horrible accident but fortunately we were lucky. The street was a city street, it was a very wet environment, and I was going straight. Traffic was stop and go so the car speed never was higher than about 20mph. All events occurred while SUV was in motion. Engine light was on. Took car in for service. They said nothing is currently a reported issue during the dtc status check but there was a "history" of "lin bus 14 lost communication with device", and a few reports regarding intake camshaft and exhaust camshaft issues. Have not heard the dealer's assessment yet.
The contact leases a 2018 Chevrolet Traverse. While driving in traffic, the vehicle powered off, the engine failed, and all the instrument panel indicators flickered. The contact was able to coast the vehicle out of traffic. The contact stated that the vehicle continued to roll when the gear was shifted into park. The contact was able to stop the vehicle by engaging the emergency brake. The vehicle was towed to copeland Chevrolet (955 pearl street, brockton, MA 02301, (774) 257-5881). The dealer test drove the vehicle, but was unable to duplicate the failure. The dealer did not provide a diagnostic report. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 2,000.
A D V E R T I S E M E N T S
- Souderton, PA, USA