This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When shifting into park and attempting to turn off the car, 80% of the time the vehicle would not register that the car was in park and allow the vehicle to turn off. It would alarm & charm with a message to "shift to park". this is a known manufacturing issues with the Chevrolet Traverse, GMC acadias, and possibly other models of Chevy/GMC. This is a major safety concern as there is no way to know if the vehicle is truly in park and can leave you in scary situations when you cannot turn off the car. We have also been stranded with a dead battery because the "shift to park" chime and message drained the battery. Chevrolet has provided their dealerships with bulletins in how to add a jumper harness and add/replace a switch in the gear shift assembly to correct the issue, but refuse to take accountability. I have had multiple service advisors admit they have had to fix numerous gear shifters and that this is a known issue. A recall needs to be issued on this problem as it is a safety concern for anyone affected. Please address! I am including my receipt on the service I had to pay for to fix this problem. Also an example of one of the technical bulletins Chevrolet has sent their service department.
Today driving around 35 to 40 mph. Car started to lose speed, engine light, park brake light and dash read engine in reduced speed. Still not safe to drive. 3rd time this has happened and has been to dealership, service dept after each occurance. Not safe.
Driving down busy road at about 35 40 miles an hour. Vehicle began to slow down engine light park light started blinking. Drifted into parking lost. Then only engine light was showing. Next a message of engine reduce power was on display. Called dealership stated not to drive and had it towed in. Now no engine light is present. This is the 2nd time something like this has happened. Not safe at all.
Purchased a year ago in fl. My windshield came loose twice already where you can see the padding in the dashboard area again. The tire on driver side has to have air in it several times after driving about 20 mins. Pressure keeps reading at 26 and alarm going off with the problem. Husband refills and three days later I move the vehicle and it happens again. Windshield you can hear air leaking from it. Several times when I started my car it had a weird engine noise loud acceleration even when sitting in my driveway. I read no recalls but possible class action pending if you refuse to fix the vehicles. I will be over 36 months before my car reaches 30K miles. I drive to and from doctors, grocery shopping. Casual driving.
Shift to park error message while the vehicle is in park. This prevents turning the vechicle off, locking the doors, etc. This problem has been well documented on several thousand vehicles. However, GM has only quietly fixed problem case by case and will not cover under power train warranty. A national recall should be issued asap to fix and replace the shifter. Poses a safety issue as well since it involves a faulty gear shifter.
- Bowie, MD, USA
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On October 1, 2018 I purchased a new Traverse from kelley Chevrolet of fort wayne Indiana. My question is can the auto stop on my new 2018 Chevrolet Traverse be disabled. I just had a close call involving the auto stop. I was in branson mo on vacation and this place is built on hills and more hills. I had come to a stop on a hillside and the car went to auto stop. When I lifted my foot on the brake so auto stop would not be engaged the engine stopped. I had no brakes or steering of the vehicle and it started rolling backward ' thank goodness there were no cars behind me. The vehicle was rolling toward a very steep hill on the side of the road and with no brakes I could not stop. Instead I pulled hard on the steering wheel and got it crosswise stopped in the middle of the road. It took me several times before I could get the engine started. Auto stop is a pain in the butt and this scared the dickens out of me. Can it be reprogrammed to not work?
Vehicle was stopped on a steep city street behind another vehicle turning left. Vehicle went to move forward and turn left and it shut off and rolled backwards down the steep hill. Wheel could not be turned, brakes could not be pressed, when gas was pressed it did not go forward, it rolled backwards it was like it shut off after being in auto stop mode. Parking brake assist came on automatically and vehicle rolled into a cement pole. Vehicle was able to be restarted. Parking brake would not release. Had to shut off vehicle, restart and tried to release parking brake 5 more times before it released. This vehicle often rolls backwards after being in auto stop mode and the gas needs to be pushed hard in order for it to go forward. This vehicle feels like it slows down when pressing the gas at times and you need to push the gas pedal harder. The brakes squeak often when wet and cold and sometimes when starting the vehicle the brake will not allow you to push it down, you have to push it several times, let up and push it again before the vehicle will start.
2018 Chevy Traverse when decelerating around speeds under 35mph city driving the vehicle will randomly rev up and the RPM will go up to 4000 or 5000 RPM, this also happens while braking. Sometimes the car will jerk forward as if it was going to accelerate and other times it just stays at a high RPM for 5 seconds or less until I either come to a complete stop or try to accelerate and it does not respond. The engine sounds like it is in neutral and the accelerator is being held down. It also does not respond to the gas pedal when it is reving like this, and if I try to accelerate the car will eventually kick into gear and lunge forward. Took it to the dealer withing the first few months of owning it and they could not replicate the issue and said the computer did not return any issue. This problem comes and goes since I bought the car brand new in 2018 and concerns me, because it feels as if the car is accelerating on its own and may cause me to crash.
The car does not register when the car is in park after I turn it off. It reads 'shift to park' and I have to spend several minutes jiggling the shifter or restarting the car and going through different gears. It is a very big inconvenience. I took it to the repair shop as it started right after the warranty ran out. They said either the shifter needs to be replaced or the gearbox via a conversation they had with someone they had at Chevy. They were told Chevy and GMC are aware of it being a problem but it's not on a recall level yet.
2018 Chevy Traverse. Consumer writes in regards to various defects with vehicle. The consumer stated the autostop became inoperable, a popping sound was heard on the passenger side, parking would not release, and the low engine oil light illuminated. The consumer also stated the radio would not work properly, the rear brake calipers locked up, the gear would not shift into park, the windows inadvertently roll down while the vehicle was off and the dashboard was broken.
I have had issues with my 2018 Traverse since December. The problem started around 9,000 miles. I took my vehicle into the dealership and they could not duplicate the issue. I would put the vehicle in drive and the "D" light would blink but the car would not move. In March after several trips to the dealership they finally repaired the vehicle. They removed the transmission and replaced a sensor. The vehicle did not have any issues until July 23rd when driving on a city road the car got stuck in first gear. I was pushing the gas pedal and the car would not go over 20 mph. I took the vehicle in and they replaced the tcm and solenoid sensor. I picked up the vehicle on 8/8 only to return on 8/15 when the car stalled and jerked while I was driving. On 8/16 I spoke with the dealership who informed me Chevrolet advised them to clear the code and return the vehicle to me. This is a known issue to them and the engineering department is working on figuring out the problem. As of 8/18/2019 this vehicle has spent 47 days in the shop for repairs and has 10 repair orders.
Began 6/19, with progressive worsening. When the vehicle is placed into park and shut-off, a warning appears on the info display stating" shift to park". at which point the vehicle keeps all lights on the inside and outside of the vehicle illuminated, the ac stays on, the radio/entertainment display stays on, in addition to a warning beep/chime that is typical when the vehicle is left "on" and you open the door. In other words, our vehicle still thinks it is "on" and "in" gear. In the beginning it would take 2-5 times of turning the vehicle back on and off in order for the warning to go away and the vehicle to shut-off properly. Now, it will no longer shut-off regardless of how many times the engine is restarted and the stick-shift is moved out of park & back. Have resorted to unplugging the battery every time we exit the vehicle to keep it from being drained. The vehicle has also not re-started at all(taking 15 minutes of re-engaging the starter button at its worst). Leaving my wife & toddlers stuck in 100plus degree heat. When it does not re-start, the dash display reads the vehicle at "0 mph" and allows the gears to be shifted. There are numerous other people online stating similar issues. Some have resolved with a change of the shifter mechanism, & others still with continued issues after that. The dealership stated there is only 1 part left in town, and that it is on back-order and they can't get it from the manufacturer(they tried their two nationwide warehouse locations). Not only that, the dealership said we needed to leave the vehicle with them and they would not even "look at it" for up to 1.5 weeks, and that they were out of loaner vehicles. The vehicle is still under warranty, and was purchased certified-used. Nothing has occurred while driving the vehicle or when stopped at a light/stop-sign, but we certainly don't want to find out what "could" happen.
From a complete stop when starting off the front end pulls to the right took it to dealer they said its normal... gear shifter wont stay in park..have to start and stop several time.. when pulling off car fills like its shaking and shuddering..
I was driving my car, straight, down our road at about 40 mph when the car suddenly started to shudder, loose power and then then engine stalled (lost steering ability and engine propulsion). If this had happened at a busy intersection, while making a left hande turn, it could have been fatal.
Slowed down for stop light and tried to accelerate and engine, transmission and accelerator felt disengaged, engine backfired, car hesitated and jolted felt transmission disengaged. This was on a street.
The contact owns a 2018 Chevrolet Traverse. While attempting to turn into a parking lot, the check engine indicator illuminated and the vehicle lost power. The vehicle was towed to hampton Chevrolet (757-325-9604, located at 1073 w Mercury blvd, hampton, va 23666) where the technician performed a diagnostic test and found codes P0014 and P0024. The manufacturer was made aware of the codes and advised the technician to clear the codes and return the vehicle to the contact. The technician acted accordingly. The contact stated that the manufacturer and the technician stated that there was no remedy for the failure. The contact insisted that the vehicle was not repaired and unsafe to drive. The failure mileage was 4,571.
Driving late at night with family down a state highway/city street with some stoplights and rotary, vehicle suddenly seems to be intermittently losing power or transmission slipping when driving. When giving gas entering rotary, intermittent slipping/power loss (like a skipping power/slipping transmission) worsened - felt greater loss of power and for slightly longer periods. Noted engine light came on. Worsening intermittent power failure/slipping/hesitation/jerking continued when giving gas to engine for ~1/4 mile until pulled into shopping mall parking lot. Felt lucky to be able to reach lot, called for flatbed tow to dealer. Dealer had vehicle for 1 week, and when assessment complete, reported dtc P0011, P0014, P0021 and P0024 cam codes. They visually inspected with no concerns, test actuator system operating. Search for bulletins revealed document 5251270 with no repair yet for anomaly, which describes "some customers may comment that the ses [service engine soon] lamp is illuminated. This lamp may have come on by itself or in some cases, the customer may experience drivability issues such as a stall, lurch, stumble, hesitation or power loss after an auto stop/restart." Notes technician may find the above listed codes. Cause is listed as "a software anomaly that allows the 'verify sync' status to not restart and reach full 'sync' when the engine restarts. The ECM then reports actual cam positions as '0' while it continues to command the actuators to move resulting in engine roughness and/or drivability concerns (as stated above) with the possibility of setting multiple cam phaser performance dtcs." Instructions on the bulletin are to check and clear codes and return vehicle to customer. Bulletin created on 5/7/2018 with 5 updates since. Brought vehicle back to dealer due to concerns of lack of fix and safety when recurs, dealer unable to replicate.
Car had about 10000 miles and in two separate occasions has stalled, steering wheel had stop working, couldn't steer, car turns off when stopped at traffic lights, alrms go off and dealer just says they can only reprogram the computer, no repairs available. On a third time braking system alarms went off and dealer had to replace the braking system. Vehicle has always failed while in motion. Dealer and manufacturer will be responsible if someone gets hurt because this car does not function as it should.
In early April 2019, approximately the first week of April, I was driving the Traverse on a hill and stopped at a stop light. When the light turned green, I attempted to step on the gas and pull forward, but the car rolled backwards. I looked down to see if I was in reverse, but the car was in drive. This specific incident occurred a total of two times. On April 23, 2019 around 9:40 am I was driving and my car stalled multiple times during this trip. I was not sure if the car was going to make it to my final destination. The check engine light illuminated. On April 24, I received a call from the dealership. The dealership informed me that the car showed 4 'codes'. P0011 'a' camshaft position ' timing over-advanced or system performance bank 1 P0014 'B' camshaft position ' timing over-advanced or system performance bank 1 P0021 'a' camshaft position ' timing over-advanced or system performance bank 2 P0024 'B' camshaft position ' timing over-advanced or system performance bank 2 these codes represented a software problem related to the engine. Tim informed me that according to the GM bulletin (pip5568E or document id# 5251270), the recommendation is to delete the codes and that there is not a software solution to the problem at this time. The dealership informed me that because of the severity of the symptoms I was experiencing related to the codes he did not feel comfortable with the recommendation from the GM bulletin and he would be escalating the issue to the GM district manager. The ultimate result is that they want to delete the codes and have me come pick up the car as there is no solution to the issue at this time.
On a normal sunny afternoon after about driving for 20 or so miles, we were approaching a red light in a line of traffic at a busy intersection, the vehicle appeared to start slightly jerking as I was coming to a stop. Once stopped the stop/start function operated. Upon releasing the brake to accelerate thru the intersection the vehicle started jerking and lurching uncontrollably then shut down completely, the instrument panel went dark. I could not get the car out of the line of heavy traffic, I had to put it in park right in the middle of the road and try the start button. Thankfully the vehicle started, the check engine light came on and stayed on but the vehicle appeared to be running normal again and we were able to proceed. This was very upsetting and dangerous as it occurred in heavy traffic at an intersection. I took it back to the dealership the next day (I bought this vehicle used 2 weeks prior, this was only my 2nd time driving it and I had only put 70 miles on it in the 2 weeks I had it). The current mileage is approx. 25,600. The hard code the dealer retrieved noted a camshaft sensor issue. The sensor was notreplaced, I was told that GM is aware of this problem and would be issuing a recall but they are not sure when. They said it was a computer program issue. I am very concerned for our safety while operating this vehicle as they said the issue may or may not happen again. Onstar sent me an email notifying me that my 2018 chev Traverse had and engine/transmission issue and to take it to the dealer asap. Thank you onstar, I am very aware of the issue and it was already at the dealer but I appreciate that you also recognize that there was a problem. Hoping GM does something very soon, this is a $50,000 vehicle with only 25K miles on it and it is not safe to operate under these conditions.
A D V E R T I S E M E N T S
- Newberry, FL, USA