This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Chevrolet Tahoe. The contact received a recall notice for NHTSA campaign numbers: 19V761000 (electronic stability control, service brakes, hydraulic, service brakes) and 19V645000 (service brakes, hydraulic). While pulling into a driveway, the brake pedal was depressed, but the vehicle did not stop. The failure recurred while at a stop sign, which caused the contact to drive through the stop sign. There were no crashes reported. The vehicle was taken to team one Chevrolet Buick GMC (888-518-1576, located at 12899 garrett hwy, oakland, md 21550) where it was stated that the vehicle was not included in a recall due to the high mileage. The manufacturer was made aware of the failure and sided with the dealer. The vehicle was not repaired. The failure mileage was approximately 85,000. VIN tool confirms parts not available for 19V761000 (electronic stability control, service brakes, hydraulic, service brakes) and parts distribution disconnect for 19V645000 (service brakes, hydraulic).
We took this vehicle to the dealer yesterday for the recent brake system recall. We have been having problems with brakes for awhile but just hadn't taken it in. And then we heard about the recall so we took it in because it sounded like the same issue we had been experiencing. I can say that their 'fix' of reprogramming the software did not solve the problem. When moving slow or going from froward to reverse when parking, the brake pedal becomes very difficult to push. I have to put all my weight on the pedal to make the vehicle stop. There is no give either way. Hard as a rock. This happens all the time.
Recalled issued by dealer in September 2019. I received the notice on 10/21/2019. Recall # N192268490. I had the vehicle repaired on 9/13/2019 by a 3rd party. I called the dealer about reimbursement since I repaired the vehicle before I was aware of the recall. I was informed that since I had the repair work done by a 3rd party and not a certified Chevrolet dealership I would not be reimbursed. Is there any other recourse for reimbursement or partial reimbursement for my out of pocket expense?
My brakes failed in heavy highway traffic when trying to merge over. The vehicle was stopped then coasting and brakes would not work. Got towed to dealer for GM recall N192268490. Recall was performed. Brakes failed 45 miles later when slowly backing into driveway. The faulty program that has been recalled is known to damage the vacuum pump yet Chevrolet has only recalled the program and not the vacuum pump. I filed a case with Chevrolet Monday 10/14/19 and was told I would receive a call in 1 to 2 business days. I have not received a call back. I spoke with someone today who said the senior service advisor is scheduled to call me at 9pm Friday 9/18/19. My grandson and I waited over 3 hours for our onstar tow and he is absolutely devastated by the fear he experienced.
Brake vacuum pump loses pressure when brakes pressed repetitively. While in traffic I rear ended another motorist due to brake pressure loss. Causing damage to both vehicles. No injuries due to low speed but even at high speeds brake pressure is lost, if the brake pedal is depressed repeatedly you lose all brake assist. Vehicle was brought in for recall regarding ABS software update but brakes still feel horrible. Tsb was issued to vehicles under 72000 but only began this year. Current tsb does not cover my vehicle. I contact the GM regarding this issue and they told me that they will not cover my vehicle one make exceptions.this needs to be a full recall of the vaccum pump, vacuum line and master cylinder like stated in the tsb. Someone can die from this issue if going down hill at speed.
- Elmont, NY, USA
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The contact owns a 2015 Chevrolet Tahoe. The contact received a recall notice for NHTSA campaign number: 19V645000 (service brakes, hydraulic). While driving various speeds, the brakes grabbed when the brake pedal was being depressed. There were no warning indicators illuminated. The vehicle was taken to boulevard Buick (2800 cherry ave, signal hill, ca 90755, (562) 492-1000) where it was diagnosed that the brake pads and rotors needed to be replaced and a wheel balance was needed. The dealer also stated that the vehicle was working as designed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 89,917.
The contact owns a 2015 Chevrolet Tahoe. While driving approximately 15 mph, the brake pedal was depressed, but failed to stop the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the vacuum pump needed to be replaced. The vehicle was repaired. Elm Chevrolet (located at 301 E church St, elmira, NY 14901, (607) 734-4141) and the manufacturer were notified of the failure. The vehicle was included in and repaired per NHTSA campaign number: 19V645000 (service brakes, hydraulic). The approximate failure mileage was 73,000.
Service brake assist came on and vehicle is very hard to stop even when applying enormous pressure on the brake pedal. This accrues at lower speeds and is very dangerous to the consumer.
Brakes were faulty. The car was not stopping at slow speeds. After going back and forth with dealer and showing them the 'diagnostic tip' out for this known issue, they replaced vacuum pump free of charge. I asked why they didn't replace the other items listed as recommended on the notice. Now 7 months later, the other parts are leaking and need replacement. This should have been replaced at same time.
Intermittent problem where excessive force applied to brake pedal is required to stop vehicle while in motion or keep the vehicle in a stopped state. This primarily seems to happen in traffic where frequent stops at idle speed is common. Contacted GM dealer for resolution and was told that vehicles vacuum pump would be replaced under a special warrant if the vehicle was under 70000 miles. Consequently the vehicle was slightly over this and warranty would not be honored.
Brake pedal not responding. Pushing the pedal at a drivethru window and kept moving. Had to jam on the pedal all the way to the floor to finally stop, put in park. Luckily no one in front of my to hit. Able to duplicate problem several times; mainly when coasting and at slow speed. Braking at driving seems to work better, still seems to be off though. Was able to slowly return to work, with another employee following, and park. Parking was difficult, thought I was going to go down the bank! had to use the E-brake. The vehicle is going to the dealership tonight! I refuse to drive with this problem!
2015 Chevy Tahoe, we purchased two months ago still under factory warranty. I was turning around in the driveway, hit the brakes, and the brake pedal wouldn't move. It was extremely stiff, causing me to crash the vehicle into my utility trailer. I pushed as hard as possible and nothing happened. There was almost no braking pressure at all and my SUV just kept going. I purchased this vehicle for my family but now everyone is scared to ride in it. I've financed a vehicle for years that I've had posession of for months, and it's most nesscery saftey function has failed. I'm extremely disappointed. I've always owned GM vehicles. As a 31 year old father of 3 small children, this was a very large purchase for our young family. Now I feel I may have to look outside my trusted brand to find a safe vehicle I can Transport the most precious cargo in. It's very disappointing. I then find out this exact issue has caused multiple crashes involving injuries. GM is aware this is a problem, lawsuits have been filed, yet little or nothing has been done. How can General Motors knowingly turn a blind eye and allow this life threating saftey issue to go on in a vehicle marketed to families?
While driving with my children in the car my wife experienced a near sudden deterioration in braking performance. The brake pedal became very stiff with little or no travel in pedal regardless of pressure applied. This deterioration in braking performance became critical - requiring all the force my 100lb wife could muster to bring the car to a stop. The stiff pedal was obvious with the car on and off, moving and stationary. Though the problem occurred and was recognized only after the car was in motion on I84 (at 65 mph!!). our mechanic identified the vacuum pump as the cause of the issue.
At low speeds, or idle, the brake pedal becomes very hard to depress. Loss of power boost resulting in extreme effort to activate braking. This happened while stuck in a traffic jam travelling at speeds of less than 10 miles per hour for approximately 15 minutes. Problem lasted until traffic returned to normal speed, when braking returned to normal. I believe I have the same vacuum pump problem being cited by other owners.
Lost all brake boost while backing a boat down a steep boat ramp. Was able to stop, but I'm sure a smaller person (like my wife) would not have been able to. The repair shop replaced the vacuum pump. I now understand this is a common, known GM problem.
Brakes randomly started not working. A lot of resistance, unable to stop, unable to push brake to floor. Finally got somewhere and parked after avoiding three accidents, vehicle had to be towed. Brake booster is bad. This seems to be a common problem with the 2015 Tahoe. Why hasn't this been a recall"??"
After reading the large number of similar problems with the 2015 Tahoe and after speaking with individuals in this area in business with GM, I feel even more unsafe than I have before. I was told that although numerous problems and multiple lawsuits with the 2015 Tahoe's, that there has been no total recall with my specific VIN number. Shocking. I did see several recalls of great concern that I had not been made aware of. It's a hardship to have my vehicle in the shop more than it is in my garage. It's a hardship to pay to rent a working, safe vehicle because the one I pay $615 monthly for is unsafe, unreliable and a liability. In conclusion, are there steps an individual is able to take to resolve situations such as this" or is this something that one would need to seek assistance of legal aide to get the ball rolling"
Transmission completely went out at 104,000 miles, requiring new transmission. Entire air conditioning system had to be replaced today the brakes stopped working suddenly- waiting for diagnosis. Vehicle had to be towed. Almost in three different accidents trying to get somwhere and get stopped. Catylatic convertor needs to be replaced and currently has three codes related to it showing. This vehicle has been problem after problem since day one.
Upon pressing brakes headlights flash, interior light flash, oil gage and rpms fluctuate all over. Stabilitrack sensor comes on. Upon accelerating to about 60-65the car brakes for itself. Doors lock, lights flash. Losing power steering when shifting gears
Pulling into garage at low speed and brakes didn't work properly. A significant amount of pressure was required to stop. I pressed with both feet and barely was able to get vehicle to stop before crashing into the house. The vehicle was in motion.
A D V E R T I S E M E N T S
- Markleysburg, PA, USA