This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle lost power steering turning a tight left into a parking space at a low speed on 5/18/2024. A second later, the engine and all electrical in the vehicle went dead. The steering locked and nothing electrical in the vehicle was functional. Based on the online information and comments found, this is a significant problem with the 2015 Suburban. The GMC recall number is 14743. The recall was for replacement of the power steering assist motor kit. When I look up my vehicle on the recall listing there are no recalls for my vehicle. There is an obvious problem which is effecting these vehicles and dealers shouldn't question the safety implications of steering and engine failure while the vehicle is moving.
It started with a glitch with the radio/navigation system flashing back and forth and not working. The cooling fan on the vehicle would run for about 10 minutes. The blind spot warning would blink on and off and there was no one else on the road. Then two days later the check engine light came on for about 5 days. Then three days later there was a loss of battery power and the indication light came on stating the car was in battery save mode. Then two days later the power steering system was lost on the highway and all the warning lights on the dash were flashing. The car stalled and refused to start. The tow truck driver tried to jump the vehicle with a battery pack that would jump a diesel and he only got enough power to put the car in neutral.
Vehicle loses power steering when turning at slow speeds which was part of a recall from 2018. Reflashing the module didn't fix the issue and has been doing it again for a year now except that now it occasionally loses power as well and has twice lost power while I was turning and oncoming traffic coming at me. GM is saying it is not the same issue as the prior recall, but I disagree and that the work done prior didn't fix the safety hazard. An 8 year old vehicle shouldn't be losing power while driving to where the battery cables have to all be replaced. That should have been the work GM did back when they first put out the recall for the loss of power steering.
The power steering locks up at random times while I am driving my vehicle. It seems to be temporary loss of power steering because it eventually starts working again. It feels almost impossible to turn the car when this happens. I searched online and found there had been a recall on the EPS (Electric Power Steering) for this exact issue. I called the local dealership, they told me after searching my vin that the recall had already taken place in 2019. The repair or recall that was done did not fix the problem.
- Greenwood, AR, USA
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Driving at a slow speed and lost power steering due to faulty power steering module Went into oncoming traffic and drove off road to avoid collision. Recalled 3 years ago for software update but problem happened again and gm would not cover repair
I am the second owner of the I check my car recall then i took my car to the dealership in Saudi Arabia [XXX] Branch in first time they say we don't accept the recall then I complaint to [XXX] then they give me appointment after that they accept my car and tell me come after 2 hours when I go to take my car they say your car is ready but we need to confirm from GM before we handover the car even they did not provide me any vehicle for the transportation after all this when I bring my car back nothing has been fixed all warnings everything is same my VIN [XXX] Recall Number18V586 Recall Number19V761 Recall Number19V645 please fix problem and INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving under 5 MPH and pulling into a parking spot, the steering wheel started to feel tight. The contact stated that the power steering warning light illuminated and was flickering on and off before the vehicle lost power steering functionality. The contact stated that the failure lasted for approximately 5 seconds and then returned to normal operation. The contact became aware of NHTSA Campaign Number: 18V586000 (Steering) and linked it to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure and the contact was informed to wait for the recall notification to arrive in the mail. The approximate failure mileage was 80,000.
Over 600 miles from home. Started vehicle and " Service power steering- drive with care" message shows. No power steering. Recall performed previously. Attempted to drive. Within 15 miles power steering came back while traveling 55 mph. The next morning in the rain a repeat. This is a very heavy vehicle with 6 passengers. Hard enough to maneuver with power steering on bag roads. GM knows there is a problem but like most big companies, they pay off people to avoid fixing issues. Search online and see.
Purchased vehicle in March 2020, have had 4 instances of making a left hand turn and vehicle shuts off. Have read that steering assist recall was done, but from what I've read this is exactly what it is doing, low speed and making a turn. Any suggestions or have others experienced same? date is last time but has happened about 4X S now since last summer.
I purchased this vehicle and was unaware it had open recalls which could have resulted in an accident. The dealership I purchased from did not fix the recalls prior to my purchase and did not inform me there was an open recall.
After recently purchasing a used 2015 GM vehicle from a non-GM dealership, I made a service appointment with a local authorized GM service shop to have three outstanding safety recall issues addressed. My appointment was for 7:30 am on 8/25/2020 and I brought my vehicle to the shop in the morning of 8/25. After 4:30 pm I returned to retrieve my vehicle, and the service shop had not even brought it in to lol at the issues. No work had been performed, despite the service department having my vehicle in their possession not only during the timeframe specifically scheduled for them to perform this service, but the entire remainder of the work day. The safety recall issues remain unresolved.
This happened on 2 occasions. First incident was on 2/14/2020, power steering went out and was unable to turn steering wheel. Had taken to Chevrolet dealership locally and they put on computer and showed low voltage. They assured me it was the batter and that I need an ac delco battery and that would resolve the issue. Even had them hook it back to computer to make sure nothing was popping up wrong and to assure it was just battery. They did and nothing showed wrong after changing batter. I went out of town over the weekend trusting their judgment, with my children. Then on 2/20/2020 it happened again! it was taken again and had 9 things showing wrong on the computer. They now are saying it is the power steering gear.I believe this is an issue that needs to be recalled before someone is hurt. I trusted that it was just the battery. I could have hurt someone, my children, if it had happened and I could not turn the wheel to avoid an accident. I was told that the part is on backorder. I think that says enough if they have it on backorder, there is a problem. Thankfully both times I was able to get it taken to the Chevrolet place safely without injury. Both times it was stopped, once at a red light and second parked and had gotten out for maybe 3 minutes and it popped up on the screen when I got back in vehicle.
NHTSA tracking # 11308677 - additional and updated info. The problem with our vehicle is that the power assist motor is malfunctioning causing intermittent power supply to the power assist motor, causing the car to become unable to steer or lurch unexpectedly to the left while underway. This is life threatening. The NHTSA approved a recall on the 2015 Suburban for specific dates of build, for which ours is not included according to GM. NHTSA campaign id 14V19000 is in relation to this issue. Apparently. Our vehicle has the same issue the recall should be extended to cover models made when ours was made. Again, this is a life threatening failure that is just waiting to happen unless GM corrects the issue.
This is a known issue. Loss of steering assist occurred this past week, 3 times. We took the vehicle in for the recall on this item 5-16-19, when the system was "reprogrammed" by the techs at the Chevy dealership. We had never experienced this issue. Then last week, the issue occurred. There was a temporary loss of power assist on a long right hand turn at 35 mph when a female was driving which caused some concern. Then yesterday the steering stopped entirely in a parking lot. I arrived and got in the car and was able to steer but someone of lesser strength could not have. I drove around the parking lot and was headed straight to the dealership, abut 5 miles away. The steering came back on. Then halfway to the dealership, what had happened to my wife happened to me at about 40 mph (steering goes out for a second) and the vehicle lurches hard to the right. She was behind me in my vehicle and saw it happen. We were able to get to the dealership. They documented the lack of power steering assist incidents via the computer. My point is that if this was corrected in May 2019, why is it happening again" if you are not expecting the issue, you will be caught off guard and a wreck is potentially unavoidable. What if I had a trailer in tow at 60+ mhp" death could be the result, for the driver or others. If the issue has not been corrected, GM should pull these vehicles off the road and replace them, free of charge.
Oil pressure, temp, tac, speedometer, gauges fluctuating, while many failures flash on the driver info center screen, audio warnings also.engine revs and power steering fails. This has happened in all driving conditions, stopped, city, country, highway roads. This has happened about four times, and we have it at a dealer now for the third time. The first dealer could not duplicate the problem. Second dealer said the problem was a steering lock control module and replaced it, the third dealer is still working on it. The loss of power steering, making the car very hard to steer is what has prompted me to make this report. This happened for the first time, August 13, 2019 and the last time, January 29, 2020
The contact owns a 2015 Chevrolet Suburban. While the contact was making a left turn, the steering lost power and then returned momentarily. The failure recurred and the vehicle shut off. The contact stated that an unknown stability indicator illuminated and the vehicle made a whistling noise. The vehicle restarted and was taken to the chuck fairbanks Chevrolet (972-408-1571, located at 629 N I 35 E, desoto, tx 75115) where it was stated that there was no recall. The contact was informed to bring the vehicle back if the whistling noise recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000. Consumer stated when making a turn steering wheel snaps back usually 2-3 times a day.
A D V E R T I S E M E N T S
- Raleigh, NC, USA