This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We have had a clicking sound in the steering column at low speeds while turning. The dealer has replaced a bushing once and the entire column the second time, the issue is back. However, even though we are under warranty we have installed a lift on the vehicle since the second repair. Even though it was addressed twice before the lift, GM now refuses to look at the vehicle unless we take it back to stock. Clearly the lift is not the issue as it happened twice before it was installed. Furthermore, there is a GM tsb addressing the exact issue, so GM is aware there is an issue with the steering column. Also, a quick search online yields plenty of similar complaints across all similar platforms from GMC, Chevrolet and Cadillac, which once again furthers my proof the lift is not the issue. Being in the steering column I truly feel this is a safety issue and an immediate recall needs to be issued to resolve this issue. I do not have documentation from the previous repairs at this time, I am working to obtain them.
Our Suburban is losing steering control and the front suspension begins to bounce. The warning on the dash is "action required" steering assist is reduced drive with care. The vehicle has had this happen in statiknary and while driving.
Steering wheel randomly locks up when making a turn from stop or low speed and numerous error lights flash with stabilitrak turning on and off randomly.
This is the 4th time my Suburban has been in the shop. It has a cracking pop while turning the steering wheel. While the Chevrolet dealer is pleased to fix it, it keeps happening again within 2 or 3 days of short distance driving. On some of the online forums, some dealers replaced the steering rack column. Some dealers do the alignment and the problem tends to reoccur.
- Silver Spring, MD, USA
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For the 3rd time my wife while driving her car had these issues! service power steering where it makes it hard to turn. Brake and ABS lights come on making the brake pedal go to the floor barely stoping the Suburban, service stabilitrac and service trailer brake! this is the second time it's at the dealer the first time it went away so quickly we thought it was a fluke but it definitely scared my wife to death! by the time we get it to the dealer it clears it's self and they can't find anything wrong! we videoed the incidents and need help to see why those issues aren't recalled on our Suburban like they have recalled on other 2015 Suburban?
The contact owns a 2015 Chevrolet Suburban. While driving various speeds, there was a loud knocking noise in the steering column. In addition, the struts leaked fluid. The dealer could not duplicate the failure. The manufacturer was made aware of the failure. The VIN was invalid. The failure mileage was 54,000.
Takata recall- on May 27 2016 we were involved in an accident in our 2015 Chevrolet Suburban. 2 of the 4 passengers passed away. We were ran off the of road and hit twice by a truck pulling a trailer. All airbags except the front passenger and drivers front airbag deployed. This occurred while the vehicle was in motion. We crossed northbound lanes and came to a complete stop about 10 feet off of the roadway. A motorhome towing a Jeep locked their brakes going approx 65 mph when they saw us cross the road and lost control causing them to come off of the roadway. They hit us, causing us to spin around and then hit us again. The accident ended with us being slammed into a cement culvert. During this time the front airbags still did not deploy and also the steering wheel broke off. The front passenger passed away as well as his sister sitting behind him. Can someone look into this and see why the front airbags did not deploy and also why the steering broke? thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Chevrolet Suburban. While driving at various speeds, the steering wheel and the entire vehicle began to vibrate and the contact noticed an abnormal noise in the vehicle. The vehicle was taken to a dealer who diagnosed that the tires needed to be replaced and balanced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to another dealer where it was diagnosed that the tires needed to be replaced and balanced and the torque converter needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 5.
The contact owns a 2015 Chevrolet Suburban. The contact stated that while making a left turn at 20 mph, the brake pedal was depressed and failed to respond as the vehicle accelerated without warning. In addition, the contact stated that the power steering failed. As a result, the contact crashed into another vehicle. A police report was filed. The contact sustained head, neck, back and wrist injuries that required medical attention. The vehicle was towed but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 46,000.
When driving over a pothole or small bump, the suspension seems to let go and the car jumps very abnormally. We only had 30K miles and I believe this is a suspension problem. The shocks make a lot of noise when we go towards a pothole. We went to the dealership to complain about the shocks and they said there was no problem with the shocks. Soon after, I had to change the front left shock because the service department said it was leaking. They did not notice this in the beginning and suddenly made me pay $650 to change the front left shock. Recently, I had to go change my right shocks and pay for that too, another $700 dollar service. It is unacceptable to have both of my front shocks changed within 1 and 1/2 year. I am not the only one who has been having these problems, several of my friends have also had this problem with this model. We have all sent forward a complaint for the noise and suspension problems. I believe it can be unsafe in the future if it is not taken care of. The steering wheel makes a lot of clinking noise when turning. We went to the dealership and had to replace the steering wheel column within a mere 20K miles. The dealership did not see any problem with the shocks or steering wheel. We currently still hear a clinking noise, as if something is broken on the inside. My warranty is over now and this needs to be fixed. This should not be a problem for a car this new at all. It is unacceptable and I should not have to go to a dealership and waste time and money on it. The seat on the right hand side has cracked two times already. The frame was cracked and we had to have it replaced within the warranty two times now. This is ridiculous and the servicemen have also noticed and said they have seen this problem as well. My warranty is now over and I cannot go back for a third time to fix it if it happens.
The contact owns a 2015 Chevrolet Suburban. The contact stated that while making a turn in either left or right, there was an abnormal grinding noise coming from the steering wheel. The failure recurred numerous times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V719000 (steering). The failure mileage was approximately 700.
A D V E R T I S E M E N T S
- New York, NY, USA