This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2000 Chevrolet Silverado 1/2 ton customer was told there was no recall. Customer states that he has not received payment for repair* the passenger side tailgate cable broke due to rust.
The contact states there is a NHTSA recall campaign 04V129000 concerning tailgate: Hinge and attachments. This vehicle was experiencing the same problems as indicated in the recall, but was not included in the recall due to VIN. The contact has currently not repaired the vehicle.
My brakes failed, I replaced my brakes and I was never informed by General Motors that there was a recall. 8/22/02: Replaced front disc pads, replaced front brake rotors, cleaned caliper slides and hardware, replaced rear disc pads, replaced rear brake rotors, cleaned caliper slides and hardware on back also. Also replaced left rear emergency brake band/cable and hardware. 8/21/03: Replaced tailgate handle. 7/5/05: Replaced tailgate cable because it had broke in half. 7/13/05: Replace U-joints. 11/1/05: Had transmission serviced-filter and flush and was told that the transfer case select module needs to be replaced. While at the dealer getting the air bag adjusted we asked the dealer if there was a recall on the tailgate cable, as ours was busted, we were informed that there was a dealer recall, but our truck was not one of those recalled so we had to pay for the cable ourselves at a cost of $16.22. Until we went in for the air bag recall we had never been informed about any recalls. We were just informed about the ABS recall and we informed GM that we had replaced the recalled parts and were offered $60 for what cost us $826.60. This goes along with my other complaint, #10142457.
Contact received recall 04V129000 concerning tailgate: Hinge and attachments. The dealer replaced the galvanized steel straps with the same type of straps. The recall letter indicated the replacement should be stainless steel. The vehicle was experiencing the same problems as indicated on the recall letter.
The consumer stated the rotors rusted on the vehicle and ripped the brake pads off. The vehicle had 30,000 miles on it. The brakes started to squeal when the steel backing was rubbing against the rotors. The dealership would not fix the problem under warranty; it was 1 year out of warranty. The consumer had to pay for the problem himself. The manufacturer stated it was normal wear and tear for the brakes to go out at 30,000 miles. Consumer isn't exactly sure when the brakes started going bad, but it was approximately 9 months ago. This same vehicle the tailgate support cable broke on the passenger side, broke. There is a recall for this, NHTSA #04V129000, but his vehicle was not part of the recall. The consumer noticed that the cable was broke approximately 1-2 months ago.
- Bellevue, IA, USA
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The contact is having the same problem with tailgate that was recalled on other vehicles. The contact received a recall letter, but his manufacturer told him that this particular model is not in with the recall but he is having the same type of problem. The NHTSA campaign id number is 04V129000 the summary for the compalint is as follows: On certain pickup trucks and sport utility vehicles, the galvanized steel tailgate support cables that retain the tailgate in the full open (horizontal) position may corrode, weaken, and eventually fracture. If both cables fractured, the tailgate would suddenly drop and strike the top surface of the rear bumper. This is the same problem the contact is having with his vechile. The contact was having problems with his tailgate before the recall was even made. The contact was standing on his tailgate while it broke.
04 V 129 000/tailgate support cable: While opening the tailgate, both support cables broke and the tailgate drop completely down. No injury was reported. The dealer was notified. The dealer informed the consumer that their vehicle VIN # was not included in the recall.
Consumer was informed by the dealership that the parts to perform the tailgate support cable recall 04V129000 weren't available, and he will be contacted when they become available. Almost a year later, the dealership told the consumer he was no longer was eligible for the recall.
Consumer received recall 04V129000 for the tailgate, made an appointment dealer, and upon arriving the parts were not available. Consumer went home. A second recall letter stating the recall for the vehicle had not been performed. Consumer made an appointment once again, took the vehicle to dealer, and once again was told the part was not available.
When opening the tailgate owner noticed the straps wore out prematurely. A recall was issued, however this vehicle was not included in the recall due to VIN. Dealer refused to repair the consumers tailgate support cables.
Recall campaign 04V129000 concerning tailgate support cable. Consumer received notification from the manufacturer in regard to this recall. Consumer took the vehicle to the dealer, and was informed that hew would have to repair the defect himself. The service technician fixed one cable, and handed the second cable to consumer, telling him that he would have to fix it by himself. Also, they claimed they were not a body shop, and he would have to get this fixed on his own.
The tailgate straps snapped in half without warning. Two years later a recall was issued on the same part. However, dealer stated this vehicle was not included in the recall due to VIN. Both tail gate straps were replaced.
Re Chevrolet safety recall for 2000 Silverado trucks, defective steel tailgate support cables. When the consumer called to schedule an appointment to have the recall performed, he was told there were no parts and he would receive a call once the part(s) arrived. The consumer received another recall letter and he called the dealer again and was told the parts were still not in. )recall#04V129000)
Fax fwd fm NHTSA region V FOIA request cy of all documents re recall of 2000-2004 GM Chevrolet Silverado for problems w/tailgate support cables; ES search provided no info re Silverado tailgate support cable defects. Representing client who sustained injuries as a result of falling from the tailgate of a defective 2000 Chevrolet Silverado.
Tailgate fell off pickup Chevy.Silverado pickup truck.ttailgate dropped down while I was driving. Cable on passenger side broke causing tailgate to drop off truck.driver side didn't break, however tailgate was dragged on road untill I was able to pull over.traveling about 10 miles per hour. I was making a right hand turn. Tailgate damage $ $178 bill from collision shop two new cables $ $29.23 bill from Chevy dealership ideal chev. Geneseo NY. New cables need to be replaced when GM comes out with new replacements. Contacted Chevrolet moters at 800-630-2438 on June 1,2004. SR31-222651780 advised that parts & damaged not covered at this time. Cables were rusted. I have broken cable. Chevy Silverado 2000 no one hurt however very upsetting when it occured can you help? thank you.
A D V E R T I S E M E N T S
- Macomb, IL, USA