This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My backup camera is not functional and it stopped working in April a month after I purchased the vehicle before my lease expired in May. I took it into the dealership for a software update and they refused to do anything without charging me a $160 fee.
water leaking across head liner/ rear sliding window junction. leaking on to granddaughter in child seat. bought truck new, may of 2020. garage kept, day and night. less than 22,000 miles.
Started to notice water marks on the driver and passenger side rear window. According to online forms it is a common problem with 2019 and 2020 silverados with a sliding rear window. The dealer claimed it wasn't a safety issue, which I argued it was due to the mold. Chevy knew about the manufacturing problem before they even sold me the vehicle and did nothing to fix
I am writing this complaint to bring up the melting dashboard on my 2020 Silverado. I took my vehicle to Beaver Chevrolet in Jacksonville, FL and they identified that there is an issue with my dashboard. However, they refused to fix or replace it. The service manager check his personnel vehicle and confirmed that his is sticky as well. My co-worker who owns a 2020 GMC Sierra also has a sticky dash. This issue is dangerous as my dash is very shiny and reflects everything onto the glass making it very difficult to see.
Already paid for transmission repair and now paying for engine wiring harness. Service update was sent out to dealer in May of 2020 to fix issues before selling vehicle. That was not done.
- Ramona, CA, USA
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Electrical acutated tailgate will not come down. The truck came with a soft bed cover that locks. If my child was to hide in the bed somehow it would pose an immediate risk to life and health as the tailgate will not come down and does not have any type of manual override. The interior controls do not work to lower the tailgate, the key fob controls do not work to lower the tailgate.
The tucks are high so a backup camera is now more important than ever. During the day the image very grainy but useful. At night or in a dark garage it completely useless. I took my truck in to be checked and they agreed it was terrible but nothing could be dome until a recall was issued. I've done research and this seems to be a huge problem with the 2020 Silverado. I reached out to Chevy and the lady I chatted with said I should file this here with you. There are multiple chats and message boards about this issue and Chevy lack of being willing to fix it.
At approximately 42k miles my 2020 Silverado started flashing a very frequent -??service safety restraint system-?? warning light and beeping (either constant or every 10-15 minutes). Immediately contacted a Chevrolet dealer to have it corrected. They have assured me that the repair is simple, will cost me $602 to replace a few steering wheel component parts to get the clock spring working correctly. They assured me they knew the issue would be resolved since their tech has -??seen this a lot-?? but it took them all day to diagnose, and said since I was just past my bumper to bumper warranty it was not covered. That I could pay the diagnosis fee and take it home if I wanted. Since when is a faulty safety restraint system -??fine-?? to drive? Of course I immediately authorized the out of pocket repair to be safe, but I am surprised and alarmed that Chevy would allow them to return an unsafe vehicle to a customer and tell them it-??s -??fine-?? rather than put them in a loaner vehicle or report the issue, since there are thousands of similar complaints for these Silverado-??s. Truck is currently in the shop, on my dime and I am terrified that this will end up costing me more than $602.
Passenger door lock failed. Door will not lock with any door button, key fob, automatic lock function, or when vehicle shifts to drive. Door must be manually locked by pressing lock down and unlocked by pulling door handle risking safety of passenger. Issue has been reproduced, inspected, and confirmed by independent mechanic but no diagnostic has been ran yet. There were no warning lamps, messages, or symptoms present prior to failure.
The Advanced Trailering system will fail to load, preventing the user from entering the correct vehicle being towed and the entire system screen is blank and won't load. This could be a huge safety concern if the driver cannot select the correct vehicle being towed since the Brake Gain is stored in the Advanced Trailering system and then the incorrect amount of braking force will be applied to the vehicle while it is being driven, which could cause insufficient or excessive braking forces applied to the towed vehicle. This could lead to rear end crashes or Jack-Knifed crashes. The problem is random but repeatable quite frequently and has been confirmed by the Dealer (refer to included GM Bulletin PIT5792 Published on 11/5/2020) GM has been aware of this problem for almost 2 years and has not provided a fix for it. I have had this vehicle in the dealer on at least 3 occasions to fix the problem There is no advanced warning, message or other symptom prior to this problem. The problem started within a month of purchasing the vehicle
I have been researching rust on frame components and found there have been service bulletins issued (e.g. PI0564K) for this same issue. However, the latest service bulletin only covers up to model year 2019. Is there anything in progress to extend to model year 2020?
I bought the truck a year ago drove it home it stalled out on me for no reason thank goodness I was in a neighborhood when that happened, fast forward a year of driving it and now my gauges aren-??t working it-??s throwing all these warning signs and spent a lot of money on this truck and for what for all these problems that it-??s having it-??s my only vehicle for my kids and me and the wife and now I-??m worried it-??s going to cause me to get into an accident.
When I drive this car on the free way or on a very windy day, a loud air gap is caused by the front driver and passenger window. It hasn't been inspected by the dealer or anything but I believe there could be something wrong with the quality of glass or the seal that hold the glass. I've also driven with the windows lowered on a windy day and saw the edge of the glass bend. I'm worried it's gonna snap or shatter one day. It's been happening since I bought it but I didn't notice until I drove on the free way.
At least 3 times while driving the entire radio and information system has shut down while driving and completely gone black for 2-3 minutes and reset to factory reset This does not show as recall but worried that it may shut down vehicle completely Have told dealership during routine maintenance and they said they find no problem Obviously there is a reason this is happening
This truck doesn't even have 7500 miles on it. It was driven to work this morning without issue and parked for approximately four hours. Upon attempting to start it for lunch hour three messages showed up in the dic: 1) 'service ESC', 2) 'service power steering', and 3) 'park assist off'. in an attempt to evaluate I pulled the truck forward and the available steering reflected an inoperable power steering system. I backed into the spot again and shut the truck down. I started the truck and shut it down four or five more times with the same messages presented (although park assist stopped appearing) and only on the last time did the messages go away and power steering returned.
While driving around 40 mph and higher truck suffers extreme wind noise which the dealership describes as wind turbulence. Truck sounds like a window is cracked open while driving even though all windows are all the way up.
A D V E R T I S E M E N T S
- Farmington Hills, MI, USA