This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was driving and the engine died, lost power steering, lost gauges (No speedometer, No Tachometer, Gauges quite working at all) and lost power brakes. Had to try and pull over and was not able to stop or steer easily. I almost hit several other cars and a guardrail trying to stop and steer to emergency lane. After I got stopped, I was not able to restart my vehicle, the starter just kept running but the engine would not start and gauges didn't work. I had my vehicle towed home and started trying to figure out what happened. Put my code reader on the truck and it showed 12 different codes including ECM/BCM failure. I started checking fuses and relays but everything was good. Finally found the problem at the ECM. There was a wiring harness that was not secured and was rubbing against the frame of the truck. One little yellow wire had rubbed through and shorted out which killed the whole truck. It looks like the manufacturer didn't secure the wiring harness in several spots which allowed the wiring harness to rub on the frame and the mount that holds the ECM. The mount for the ECM has started to rub through a different wiring harness and had started rubbing through wires in that harness but I caught it in time.
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, the power steering became inoperable. The contact stated that the check engine, service ESC, power steering failure, and service back over prevention camera warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacture was not notified of the failure. The approximate failure mileage was 70,000.
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The service power steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering gear box ground strap. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 37,000.
The brake system went out last month on my vehicle. While driving down a road approximately 35 mph I went to stop the vehicle and realized my brakes went out. I had to continuously pump the brakes to avoid hitting the car in front of me. When I hit the brakes several codes came up on my dashboard. Then the brakes began working again but the lights on the dashboard stayed on so I went to a parts house and they checked the codes. There was a code for the brake sensor. They cleared the codes at the parts house I did not order the sensor because the warning lights went off and I had no more problems with the brakes. Sunday, July 7th, I started the truck in a parking lot. As I was backing out of the parking spot the power steering went out and I almost hit the car parked next to me. Again the dashboard lit up with codes. I had no choice but to drive the truck to my house with no power steering. It was difficult to drive the truck back home and then to the Chevrolet dealership the next morning. I presently have the truck at the Auto nation Chevrolet. When I brought the truck in to the service department they hooked up the scanner to download the codes on the vehicle. Vehicle had several codes for the brake system, Telematics communication, engine control module, power steering control module and Body control module. The service Manager stated that they would need to charge me $200 to diagnosis the problem. They would need to keep the truck there 3-5 days. I am waiting on their diagnosis to determine the problem but I believe there is a safety issue involved with this vehicle and the repairs should be addressed by the manufacturer before someone gets hurt.
- Corpus Christi, TX, USA
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Complete loss of power assist steering with multiple safety codes causing loss of vehicle control. Was able to pull over in parking lot to get vehicle off the road. Near impossible to steer when incident happened. Frightening experience. As other complaints have noted frame to body ground strap located behind passenger front tire severely corroded and causing loss of ground contact. No service center open so had to be towed home. Vehicle only has 27,000mi. This has been reported frequently and should be a safety recall as very dangerous.
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while her husband was making a right turn from a complete stop at approximately 10 MPH, the vehicle lost power steering functionality. The message "Trailer Brake" and another message indicating a power steering failure were displayed. The contact stated that her husband pulled to the side of the road, turned off and restarted the vehicle; however, the failure persisted. The contact's husband was able to drive to the residence by using physical strength to maneuver the steering wheel. The dealer was notified of the failure and informed the contact that the failure could be related to a corroded ground strap. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.
Because of faulty ground strap, lost power steering and several other fault codes. Authorized GM dealer reported ground strap completely broke. My vehicle has a little over 26000 miles on odometer.
While driving my 2019 Chevy Silverado 1500 Crew Cab with the grandkids in the car the electric power steering was lost while driving the vehicle which almost cause an accident. It became extremely hard to turn the wheel lost the power sterering while making a turn almost hit the curb and by an on coming vehicle. I noticed there is a National recall on the Chevy Silverado's for this exact issue with the same symptons listed on the recall but my dealer ( Depaula Chev located in Albany NY) states for some reason my vehicles VIN is not listed as a recall thats associated with the National recall. I had a person come by cause Im afraid to drive the vehicle and it came up as service the power steering EPS.
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!
Vehicle steering became intermittently jerky while turning in reverse out of driveway and back up camera guide disappeared. This happenend suddenly every time backing out of driveway for about 4 days. The second episode was while attempting to do a K turn. Steering was lost, could not complete the turn almost putting the vehicle into a large ditch. I was able to complete the turn and vehicle opperated seemingly "normal". Concerned, I drove dorectly home, the same happened while turning another corner almost into a ditch.....had to stop short of the turn and muscle the steering wheel to safely get through the corner. The dash communication system showed "service power steering no assist soon" while the incidents happened. After parking vehicle at home the alert would not go away and unable to turn steering wheel. This steering issue seemed to happen at a reduced speed while turning. Very dangerous situation !! I will need to have the truck towed to shop for review and contact dealer for any currnt recalls. I know GM trucks have been recaled for this issue on past models. I have read a bad ground on the passenger side chassis behind front tire may be the culprit as well.
Power steering failure while the vehicle is in motion. Power assist goes off and on intermittently, without warning. This causes a very unsafe condition, particularly if you are in a curve or turn. There have been other reported failures on this model truck. I have taken the vehicle to an authorized Chevrolet dealer who stated there is no recall on the vehicle for this problem, but also stated Chevrolet is aware of the problem and has had a recall in the past for the electronic steering doing the same thing. The dealer stated they could not replicate the problem and charged me $147 for diagnostic, which showed nothing. This was done, although the truck was sold as a certified pre owned vehicle with warranty.
I've had continued issues with components that are electrical. The interior electrical items go wonky, radio touch screen will blink back and forth between two screens for several minutes. Sometimes the sir and radio will just turn on with no key, this is random. It will also turn on off then on again after removing key. The ac has begun to randomly stop working(, blowing cold or at sufficient correct speed) all these occurrences are random, have been checked, unable to duplicate or correct. Bigger more serious issues. The steering and loss of power and hesitation in transmission. My steering went horribly bad. It was replaced and it's still bad and the power module in new unit is bad.. again waiting for s new tech and pinion. (It's been ridiculous with the strike) the steering for several months has been extremely sloppy causing the truck to wander and it's very unsafe. Over the last couple months there's a hesitation when stepping on the gas. As well as a loss in power while driving and far too much gas is required to get it going. The truck purrs when idling but it's losing power. I've stayed on top of the maintenance.. I've had everything checked. These electrical issues have become more than annoying. They are now unsafe, becoming very expensive and have resulted in my having to rent a vehicle. I see there have been many complaints over steering, transmission and electrical. It's time to do something about these unsafe issues
When started vehicle, ECS warning came on dash, slippery drive icon came on dash & Service Power Steering, Drive With Care came on dash. Was unable to steer vehicle as no power steering. Turned off vehicle, checked fluid levels, everything full & no leaks under vehicle. Started vehicle & no warnings and no issue, was able to drive home. Has under 25k miles, serviced regularly & has all original tires/parts from dealer when purchased. I'm the only owner of this vehicle. Have called dealership that does my service & no call back yet regarding this issue. Have not had this issue happen but this one time so far with no prior warning. Anything with steering issues could pose a hazard for the driver & is unsafe. No recalls have been sent out for this either.
I first noticed jerking in my steering two days later the power assist failed. It was almost impossible to steer the vehicle. Luckily I was just leaving my drive. Next time I was in the vehicle the power assist for the steering worked fine, went online and found a video that makes the repair was a body to frame ground strap. This braided copper ground strap from frame to body is located right behind the passengers front wheel. It is subject to salt and corrosion. My vehicle only has 40,000 miles on it and I do have a picture of the failure cost me $10 to repair it shame on GM for putting this critical ground just behind the front tire exposed to salt and corrosion
There is a vibration that is randomly felt. Over the last year I have replaced struts shocks control arm control arm bushings sway bar link sway bar link bushings tires twice and the vibration just keeps increasing to the point it's doing it now when I turn or take bends in the highway. There is now a flat spot in a tire feel when going it slower speeds to be added to the vibration that happens later on obviously related. This is either from my understanding going to be axle or driveshaft it's going to get looked at today since there's nothing left underneath to repair. This has ruined a pair tires I bought last year for $1,500 in September and probably well on its way to ruining the tires that I've just put on last week for $2,400. There is a hesitation a lack of response and a vibration. As far as the electrical goes it makes this very weird buzzing sound very randomly it's only happened about four times it's loud and it can't be explained. Also sometimes the radio and the AC just turns on and there's no key in the car and I've had the door open for a few minutes. Sometimes after turning it off he'll turn everything off but turn it all back on again no key in. Sometimes I can turn the stereo off and it makes a whistling buzzing sound and it's not even on. As far as any light indicators on the dash for any of this no never had a one. I have completely taken care of this vehicle with the transmission flush and will changes and everything that it's supposed to have and I put a lot of money in it since I've had it in a year but I shouldn't have to on 2019 and it's still experiencing the same problems and I have plenty of documentation. As far as date of occurrence it's been continual and random since I bought the truck in June of 2023 from a local dealership called Lokey
While driving home from church the vehicle suddenly lost power steering when making a right hand turn. I had to go into the opposite lane to make the turn. Fortunately there were no other vehicles in the other lane and I was not far from home. There were no warning lights displayed during the incident. When restarted the truck the same day the power steering was working again. The the next day I started to drive out of my drive way and I finally got a message on my dash that said "Service power steering no assist soon". I called to have it service, but cannot get for 2 weeks. I called chevy customer service to inform them of the incident. They suggested having it serviced by a chevy dealership.
Service Trailer Brake warning flashed then suddenly lost power steering which nearly caused a crash. Vehicle was taken to dealership and a corroded Grounding Strap caused the complete loss of the electrical power steering system.
Driving and the steering will jerk and comes up svc esc and service back up camera.Back up camera flashing on display but will not stay on.dealership said it was a battery issue so they changed battery and with in 7 miles from dealership almost hit oncoming car due to steering going out. Happen out of no where so it really hard to drive
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 70 MPH, the vehicle experienced a loss of power of steering functionality. No warning lights were illuminated. The dealer was made aware of the failure; however, the vehicle had not been repaired or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. The VIN was not available.
A D V E R T I S E M E N T S
- Zanesville, OH, USA